Katia Pestana

980-***-**** • ad23o7@r.postjobfree.com

PROFESSIONAL SUMMARY

Proactive and dedicated, with a strong emphasis on time management and collaboration.

Capable of quickly adapting to the changing needs of fast-paced, growing businesses and organizations.

Employee who is trustworthy and reliable.

SKILLS

·MS Office

·Business operations

·Communications

·Problem resolution

·Organization and Customer service

EDUCATION

English (ESL) -1985

Colegio Dominico Americano - Santo Domingo, Distrito Nacional

Business Administration - Executive Secretariat – 1987

Colegio Luis Munoz Rivera - Santo Domingo, Distrito Nacional

Marketing - Associate Degree - 1989

Universidad APEC - Santo Domingo, Distrito Nacional

Computer Systems - Associate of Applied Science -1990 Colegio Loyola - Santo Domingo, Distrito Nacional

Hospitality and tourism - Associate of Applied Science - 2002 Mercy Jâcquez - Santo Domingo, Distrito Nacional

Baking and Pastry Arts – 2015

INFOTEP - Santo Domingo, Distrito Nacional

Culinary Arts - 2016

INFOTEP - Santo Domingo, Distrito Nacional

WORK HISTORY

Administrative Assistant -August, 2021 to December, 2022

Bakkavor Foods USA – Charlotte, NC

·Prepare daily production and administrative reports.

·Document meeting digests and summaries.

·Consolidation of labor hours for payroll processing.

·Assist production departments to achieve production goals.

·Assist HR department with the time-clock auditing procedures.

Invoicing Clerk - May, 2019 to April, 2021

DRL Manufacturing S.A. - San Pedro de Macoris, San Pedro de Macoris

·Monitored outstanding invoices and performed collections duties.

·Kept vendor files accurate and up-to-date to expedite payment processing.

·Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Store Manager - September, 2009 to August, 2012

Europiel, La Vega. - La Vega, La Vega Province

·Used excel to analyze and interpret store trends to aid planning.

·Improved resource utilization and waste minimization by improving planning and internal controls.

·Promoted customer loyalty by resolving escalated conflicts to complete satisfaction.

·Was in charge of hiring and training new employees, as well as creating employee schedules.

·Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement.

·Reconciled daily sales transactions to balance and log day-to-day revenue with excel.

·Evaluated client requirements and promoted products and services that meet those requirements.

·Increased sales volume by directing and events for major retailers and independent partners.

·Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits.

·Entered inventory sales into the weekly income report for the company.

·In charge of 10 of employees in the store.

·Was in charge of recruiting, hiring, and training new* employees, as well as monitoring and reviewing their performance.

Finance Controller/Administration - January, 1989 to January, 2006

Tienda La Baratissima, SA - Santo Domingo, Distrito Nacional

·Conducted research and prepared financial statements on local businesses for a mid-sized firm looking to expand its client offering.

·Assessed suppliers^ order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.

·Improved resource utilization and waste minimization by improving planning and internal controls.

·Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits.

·Identified and qualified customer needs and successfully negotiated and closed profitable projects.

·Interacted with prospects and customers at various events, such as trade shows, seminars, and workshops.

·Kept track of everything.

·Improved data collection accuracy by preparing, authoring, and updating communications and policy memorandums.

·Am responsible for evaluating calls for quality assurance and providing feedback for improvement.

·Approve contracts and maintain inventories to ensure the availability of merchandise and services.

·Was in charge of supervising, developing, and delegating tasks to employees.

·Brought in new business by planning marketing events, prospect calls.

·Made a decision.

·Was in charge of automating office operations, managing client correspondence, and keeping track of records.

·Increased sales by RDS8,000,000 monthly by setting goals, monitoring performance.

·Assessed risks in relation to vendors, manufacturers, and suppliers to assist upper-level management.

Contact this candidate