Juliana Thurman

Work Experience

Customer/Patient Services Coordinator

Burke Healthcare Solutions - Burke, VA June 2023 - Present

• Partners with leadership to bolster customer experience practices

• Ensures patient complaint resolution is met

• Implements an upbeat, welcoming, and empathetic culture

• Provides exceptional customer service to patients to ensure high satisfaction levels

• Organizes office and community events

• Upkeeps Social Media platforms

• Point person for billing/ claims/ collections concerns

• Works with third-party contractors utilizing knowledge of the medical office services

• Maintains confidential information in an accurate, timely manner on eClinical Works

• Checks insurance coverage on Availity

• Performs other duties as assigned by management

Talent Acquisition Specialist

Dell Technologies – Remote, VA Mar 2021- Feb 2023

• Owned entire recruiting cycle from the time the requisition was received to the time the candidate was on-boarded

• Screened and interviewed applicants in line with requirements

• Performed reference checking

• Met with Hiring Managers to identify job requirements, refine job posts and, streamline

hiring process

• Coordinated interviews with Hiring Managers / defined panels and candidates for best scheduling

• Facilitated new hire orientation sessions both in person and over the phone

• Spearheaded ‘Meet Me in the Middle’ Team building internal projects and managed event logistics

• Thrived in a fast-paced environment, high-volume positions- constantly re-aligning priorities

• Exhibited exceptional customer service through refined communication

• Promoted the company image to candidates and external service providers

-Software Used (Including but not limited to): Outlook, Smartsheet, Workday, Tableau

Human Resources Coordinator

Premier Medical Group USA - Alexandria, VA Sept 2020- Dec 2020

• Oversaw the daily workflow of recruiting, payroll, and onboarding team of 4 human

• Crafted Organizational Chart to reflect reporting channels, authority designation, current roles, and projects

• Participated in creating Employee Handbook in collaboration with HR Director

• Partnered with the Leadership team to understand and execute the organization's needs for current and future talent recruiting

• Bridged leadership and employee relations by addressing demands, grievances, or other issues

• Maintained pay plan and benefits program together with HRIS team

Operations Coordinator/ Recruiter

The Wedding Ring Shop- Honolulu, HI Sep 2019- May 2020

• Improved and organized the company's operational and hiring processes by streamlining tasks and documentation

• Conducted candidate selection, screening, and in-person interviews

• Managed digital hiring platforms and updated employment agencies about ongoing job openings

• Set up assessments for potential candidates and participated in the review and analysis of results for selection of new hires

• Initiated the company's online presence through employee reviews for recruitment efforts

• Assisted in retention planning with the Human Resources Manager

• Created accurate and timely event recap reports and daily sales reconciliation

• Managed inquiries and invoices with the remote accounting team

• Performed bank deposits and daily cash management

• Directed facility maintenance and other projects with contractors

Administrative Assistant

Staffing Solutions of Hawaii - Honolulu, HI Apr 2019- Sep 2019

• Organized buyer and seller paperwork with confidential documents

• Provided administrative support to the Branch Manager

• Responded to phone and email inquiries

• Organized and implemented team-building activities

• Improved communications and boosted morale during times of conflicts among the team

• Handled mail duties including FedEx and USPS, certified mail forms, and receipts

• Scheduled client and patient service requests according to staffing availability

• Performed appropriate and timely follow-up in response to client service requests

Franchise Manager and Educational Coordinator

Wizard Languages Centre, BR Feb 2012- Jul 2016

• Managed Operations, HR department, and educational agenda

• Interviewed and recruited staff

• Performed training on teaching methodology and new hire orientation

• Created promotions and marketing materials on social media

• Scheduled classes, workshops, and parent-teacher conferences

• Updated employees on franchise news and procedures

• Collected payments for processing by accountant

• Coordinated workshops with local government to attract new students

• Participated in National Workshops for the Franchise

• Supervised teachers and students

Teacher

Wizard School of Languages, BR Feb 2010- Dec 2011

• Taught English as a Second Language to six classes a day, with up to 15 students per class for all age groups

• Maintained the highest retention (89%) of students at the school compared to other teachers

• Organized school events and workshops

• Incorporated current culture and original material into the curriculum

Education

Bachelor's Degree in Business 2010- 2015

Universidade Estácio de Sá Florianópolis

Skills

• Employee Orientation

• Paychex

• Payroll

• Microsoft Office

• Lucidchart

• Organizational chart

• Employee handbook

• Outlook Calendar

• Microsoft teams

• Zoom

• Workday

• Smartsheet

• Tableau

• SAP

• eClinicalWorks (1 year)

• SharePoint

• EMR systems

• ATS

• Team management

• Project coordination

• Social media management

• Windows

• Analysis skills

• Presentation skills

• Agile

• Leadership

• Google Suite

• Proofreading

Languages

Portuguese - Fluent

Assessments

Indeed Skills Assessments- Proficient in ALL

• Recruiting - (March 2023)

Managing the candidate sourcing and selection process.

• HR: Compensation & benefits (July 2020)

Knowledge of compensation and benefits programs.

• Attention to detail (May 2023)

Identifying differences in materials, following instructions, and detecting details among distracting information.

• Filing & organization (March 2023)

Arranging and managing information or materials using a set of rules.

• Medical receptionist skills (May 2023)

Managing physician schedules and maintaining accurate patient records.

• Supervisory skills: Motivating & assessing employees (November 2020)

Motivating others to achieve objectives and identifying improvements or corrective actions.

• Management & leadership skills: Impact & influence (June 2023)

Choosing the most effective strategy to inspire and influence others to meet business objectives.

• Learning agility (June 2023)

Learning and applying new information.

References upon request

Woodbridge, VA 22191

ad23nr@r.postjobfree.com

+1-808-***-****

Authorized to work in the US for any employer

Contact this candidate