Customer Service Social Media
Resume:
Juliana Thurman
Work Experience
Customer/Patient Services Coordinator
Burke Healthcare Solutions - Burke, VA June 2023 - Present
• Partners with leadership to bolster customer experience practices
• Ensures patient complaint resolution is met
• Implements an upbeat, welcoming, and empathetic culture
• Provides exceptional customer service to patients to ensure high satisfaction levels
• Organizes office and community events
• Upkeeps Social Media platforms
• Point person for billing/ claims/ collections concerns
• Works with third-party contractors utilizing knowledge of the medical office services
• Maintains confidential information in an accurate, timely manner on eClinical Works
• Checks insurance coverage on Availity
• Performs other duties as assigned by management
Talent Acquisition Specialist
Dell Technologies – Remote, VA Mar 2021- Feb 2023
• Owned entire recruiting cycle from the time the requisition was received to the time the candidate was on-boarded
• Screened and interviewed applicants in line with requirements
• Performed reference checking
• Met with Hiring Managers to identify job requirements, refine job posts and, streamline
hiring process
• Coordinated interviews with Hiring Managers / defined panels and candidates for best scheduling
• Facilitated new hire orientation sessions both in person and over the phone
• Spearheaded ‘Meet Me in the Middle’ Team building internal projects and managed event logistics
• Thrived in a fast-paced environment, high-volume positions- constantly re-aligning priorities
• Exhibited exceptional customer service through refined communication
• Promoted the company image to candidates and external service providers
-Software Used (Including but not limited to): Outlook, Smartsheet, Workday, Tableau
Human Resources Coordinator
Premier Medical Group USA - Alexandria, VA Sept 2020- Dec 2020
• Oversaw the daily workflow of recruiting, payroll, and onboarding team of 4 human
• Crafted Organizational Chart to reflect reporting channels, authority designation, current roles, and projects
• Participated in creating Employee Handbook in collaboration with HR Director
• Partnered with the Leadership team to understand and execute the organization's needs for current and future talent recruiting
• Bridged leadership and employee relations by addressing demands, grievances, or other issues
• Maintained pay plan and benefits program together with HRIS team
Operations Coordinator/ Recruiter
The Wedding Ring Shop- Honolulu, HI Sep 2019- May 2020
• Improved and organized the company's operational and hiring processes by streamlining tasks and documentation
• Conducted candidate selection, screening, and in-person interviews
• Managed digital hiring platforms and updated employment agencies about ongoing job openings
• Set up assessments for potential candidates and participated in the review and analysis of results for selection of new hires
• Initiated the company's online presence through employee reviews for recruitment efforts
• Assisted in retention planning with the Human Resources Manager
• Created accurate and timely event recap reports and daily sales reconciliation
• Managed inquiries and invoices with the remote accounting team
• Performed bank deposits and daily cash management
• Directed facility maintenance and other projects with contractors
Administrative Assistant
Staffing Solutions of Hawaii - Honolulu, HI Apr 2019- Sep 2019
• Organized buyer and seller paperwork with confidential documents
• Provided administrative support to the Branch Manager
• Responded to phone and email inquiries
• Organized and implemented team-building activities
• Improved communications and boosted morale during times of conflicts among the team
• Handled mail duties including FedEx and USPS, certified mail forms, and receipts
• Scheduled client and patient service requests according to staffing availability
• Performed appropriate and timely follow-up in response to client service requests
Franchise Manager and Educational Coordinator
Wizard Languages Centre, BR Feb 2012- Jul 2016
• Managed Operations, HR department, and educational agenda
• Interviewed and recruited staff
• Performed training on teaching methodology and new hire orientation
• Created promotions and marketing materials on social media
• Scheduled classes, workshops, and parent-teacher conferences
• Updated employees on franchise news and procedures
• Collected payments for processing by accountant
• Coordinated workshops with local government to attract new students
• Participated in National Workshops for the Franchise
• Supervised teachers and students
Teacher
Wizard School of Languages, BR Feb 2010- Dec 2011
• Taught English as a Second Language to six classes a day, with up to 15 students per class for all age groups
• Maintained the highest retention (89%) of students at the school compared to other teachers
• Organized school events and workshops
• Incorporated current culture and original material into the curriculum
Education
Bachelor's Degree in Business 2010- 2015
Universidade Estácio de Sá Florianópolis
Skills
• Employee Orientation
• Paychex
• Payroll
• Microsoft Office
• Lucidchart
• Organizational chart
• Employee handbook
• Outlook Calendar
• Microsoft teams
• Zoom
• Workday
• Smartsheet
• Tableau
• SAP
• eClinicalWorks (1 year)
• SharePoint
• EMR systems
• ATS
• Team management
• Project coordination
• Social media management
• Windows
• Analysis skills
• Presentation skills
• Agile
• Leadership
• Google Suite
• Proofreading
Languages
Portuguese - Fluent
Assessments
Indeed Skills Assessments- Proficient in ALL
• Recruiting - (March 2023)
Managing the candidate sourcing and selection process.
• HR: Compensation & benefits (July 2020)
Knowledge of compensation and benefits programs.
• Attention to detail (May 2023)
Identifying differences in materials, following instructions, and detecting details among distracting information.
• Filing & organization (March 2023)
Arranging and managing information or materials using a set of rules.
• Medical receptionist skills (May 2023)
Managing physician schedules and maintaining accurate patient records.
• Supervisory skills: Motivating & assessing employees (November 2020)
Motivating others to achieve objectives and identifying improvements or corrective actions.
• Management & leadership skills: Impact & influence (June 2023)
Choosing the most effective strategy to inspire and influence others to meet business objectives.
• Learning agility (June 2023)
Learning and applying new information.
References upon request
Woodbridge, VA 22191
***************@*****.***
Authorized to work in the US for any employer
Contact this candidate