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Project Manager Customer Service

Location:
Queens, NY
Posted:
January 25, 2024

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Resume:

MIREILLE (MIMI) BLOT

New York, NY C: 646-***-**** ad23nq@r.postjobfree.com

Detail-oriented Business Manager with 25+ years of high-quality Technical Service, Executive Retail and Project Management experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional Customer Service, Implementation of Project Initiatives, Operational Excellence to provide efficiency of project and client expectations. Exceptional leader talented at negotiations, budgeting, and client deliverables. Technically-savvy with outstanding relationship building, training, and presentation skills. Responsible for planning, procuring, and executing projects. Ensuring that the timeline initiatives are met and that all project leaders, team members and client are involved in the communication.

Motivated Project Manager with solid experience managing all levels of large-scale projects, including budgeting and administration. Top producing sales professional and expert in the Retail, Finance, and IT Industry. Dynamic communicator who consistently exceeds goals and company expectations. Instrumental in the launch of new products, construction of new sites, develop of new programs, policies, and recommendations for project implementation to drive profitability.

Meticulous Project Manager, excellent at managing multiple tasks and working under pressure. Broad industry experience with project methodology. Seasoned Project Manager successful at developing product road maps and leading cross-functional software teams from prototype to release. Excels at project cost planning and business productivity. Experienced Executive committed to maintaining cutting edge technical skills and up-to- date industry knowledge.

Skilled Systems Project Manager with a proven track record of leading analysis and requirement-gathering efforts for application development projects. Additional background includes conducting joint and rapid application development sessions, service-oriented architecture and supervisory experience in functionality, usability, reliability, and performance.

P ROFESSIONAL S UMMARY

2 of 5 Pages Mirelle Blot Resume

Global Liquidation Project Manager, 4/2018 to 8/2022 Tico Group LLC – Brooklyn, NY

• A flexible approach based on project needs to multi-task, a solution seeker with a can-do attitude who remains calm under pressure.

• Assist in marking efforts including development of proposals and project scope.

• Excellent knowledge of building codes, standards and building structures.

• Manage multiple aspects of client, store teams and project coordination with all vendors and contractors including HVAC, landscaping, lighting, and maintenance.

• Ensure teamwork activity is balanced to include execution of weekly signing execution and store consolidation.

• Strong business analysis and acumen to determine sales to protect probability.

• Travel state and country-wide managing from 2 to 24 stores as specific to project scope and area. Executive Project Store Manager, 07/2006 to 02/2018 Sears Holdings Co. – New York/ Jersey City, Markets

• Implemented marketing strategies which resulted in 12% growth of customer base by understanding key performance indicators necessary to achieve goals through cultural values and goals.

• Initiated two key partnerships which resulted in 54% revenue growth, disciplined leadership holding team and self-accountable for results.

• Developed new process for employee evaluation which resulted in marked performance improvements. Performed initial client assessment and analysis to begin research process while making recommendation for new application features.

• Assisted various business groups with document organization and dissemination during acquisitions.

• Obtained documents, clearances, certificates, and approvals from local, state and federal agencies.

• Managed a team of 200 employees with an executive staff of 7 Assistant Store Managers and 8 Supervisors Improved Store Profit Plan, General Liability and Operating Expenditure to efficiently maximize store top and bottom line profits.

• Selected, developed and managed performance of individual executive staff and team.

• Executed the client’s (Brand/ Business) plan consistently across all departments providing fact-based coaching and feedback.

Implementation Business Store Manager, 05/2004 to 06/2006 W ORK H ISTORY

3 of 5 Pages Mirelle Blot Resume

Kohls – Middletown, NY

• Developed start-up and scaling cost estimates for business plans proposed to venture capital firms. Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.

• Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.

• Conducted interviews with key business users to collect information on business processes and user requirements.

• Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.

• Managed the activities of 150 employees to ensure efficiency and profitability. Led an Executive team of 2 Assistant Managers, 4 Area Supervisors and an Administrative Assistant.

• Increased sales volume by 9.6% comp of the year $21.5 million in sakes while decreasing turnover by 7%.

• Designed an attractive store layout Organization Presentation Strategy with specialized Marketing Campaigns resulting in increased SPH and SOS profits. Store General Manager, 03/2001 to 05/2004

Gap Inc – New York, NY

• Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.

• Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.

• Oversaw the entire building turnover process, while enhancing communication between all construction management.

• Determined the project schedule, which included the sequence of all construction activities.

• Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.

• Assisted in supporting facility Up I'd that consistently surpassed established goals, including but not limited to GMP's, Safety, Quality, Productivity and Sanitation.

• Store recognized for most improved in Ebitha and sustained Customer Service culture in District driving engagement program company wide.

Senior Project Manager Application Development, 02/1998 to 03/2001 4 of 5 Pages Mirelle Blot Resume

Camelot Information Technologies – New York, NY

• Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.

• Established criteria for each milestone within the product roadmap to measure developmental progress.

• Gathered detailed use cases and requirements through regular on-site visits, virtual meetings, and customer advisory board sessions.

• Coached and mentored all new staff members, including conducting performance reviews.

• Provided leadership in setting the expected performance levels, implementing company standards, policies, and procedures.

• Project Manager for Data Center Relocation, New Business Rollout, and Internal Application Development.

Co-Store Manager, 01/1995 to 02/1998

BeBe Inc – New York, NY

• Maintained records of daily data communication transactions, problems and remedial actions taken.

• Followed internal procedures for change management, incident management and escalation.

• Presented analysis findings both verbally and in written reports.

• Collaborated with other offices and territories to plan and implement new technology.

• Drove margins, cost through analysis needs, attention to inventory controls, payroll, and security protocols.

College of Westchester New York, NY

08/1992- 06/1996

Bachelor of Arts Diploma

New Mexico Military Institute, Roswell NM

09/1989 – 05/1991

Business Law Certification

Mother Cabrini High New York, NY

09/1985 – 06/1989

Regent Arts Diploma

E DUCATION

5 of 5 Pages Mirelle Blot Resume



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