Carrie Rhodes

**** ***** *** ***

Kerens, TX ****4

254-***-**** Cell

ad23nj@r.postjobfree.com

OBJECTIVE:

To obtain a position to effectively utilize my work ethics, knowledge, communication and organizational skills to accomplish the goals of my employer. EMPLOYMENT HISTORY:

Pilot Catastrophe Services - Independent Insurance Adjuster PO Box 91299

Mobile, AL 36691-1299

January 2023 – October 2023

February 2021 - September 2022

Duties:

• Providing excellent and extensive customer service in a call center environment with empathy and understanding while adhering to the policy provisions

• Verifying an insurance policy exists

• Gathering evidence and information of property damage via virtual inspections and review of third party damage reports

• Evaluating and documenting covered damages

• Compiling reports of investigation findings and estimate of repairs for covered damages

• Investigating questionable claims

• Consulting with public adjusters, field specialists, contractors and engineers

• Negotiating settlements, authorizing and issuing payments

• Settling claim with the insured

Note: The work duration for an independent insurance adjuster is based on the needs of the carrier, and is on an assignment/project type basis which results in lapses in employment. Evans Claim Service - File Examiner

101 W Elm Street

Glen Rose, TX 76043

September 2019 to December 2020

Duties:

• Verify policy information for accuracy to determine if coverage is in force and applicable on date of loss

• Review field adjusters report and estimate for accuracy.

• Prepare claim package and submit to carrier.

Best Value Medical Center Pharmacy - Registered Pharmacy Technician 1100 Bluebonnet St

Glen Rose, TX 76043

October 2013 – March 2015

Duties:

• Customer service

• Data entry

• Filling of prescriptions

• Inventory maintenance

• Insurance claim reconciliation and resolution

State Farm Insurance - Catastrophe Claim Associate 1650 Beltline Rd

Irving, TX 76050

December 2011 – March 2014

Duties:

• Handling large loss catastrophe property claims.

• Extensive customer service

• Ngotiona and reconciliation with contractors

Pilot Catastrophe Services - Independent Insurance Adjuster PO Box 91299

Mobile, AL 36691-1299

September 2004-November 2004 *Hurricanes Frances and Jeanne September 2005-February 2006 *Hurricane Katrina

March 2006-July 2007 *State Farm Customer Service Unit February 2008 – February 2009 *State Farm Customer Service Unit March 2011 - May 2011 *Texas Hail Storm

June 2011 - December 2011 *State Farm Contents Unit Duties:

• Performed routine duties associated with claim handling by an insurance adjuster

• Provided extensive customer service

• Inspected, evaluated and documented covered damages

• Prepared and presented estimate to management and policyholder.

• Proficient in the use of Xactimate and IntegriClaim estimating software.

• State Farm certified in Wind and Hail, Basic Estimatics.

• Certified NFIP flood adjuster.

• Claim reconciliation and negotiation with contractors Somervell County Executive Director of HUD Section 8, Indigent Health Care Coordinator, and Administrative Assistant/County Commissioners (simultaneously) 107 NE Vernon St.

Glen Rose, TX 76043

March 2000-September 2004

Duties:

• Served as an administrative assistant to four county commissioners performing routine tasks such as distributing incoming correspondence, preparing outgoing correspondence,clerical duties and effectively communicating with the public.

• Administered the HUD Section 8 Program by determining eligibility and maintaining case files; prepared and submitted monthly checks to landlords; prepared and submitted reports to HUD, the Board of Directors and program accountants; re-certified program participants annually and performed interim determinations of eligibility; inspected properties annually to certify HUD housing quality standards were met.

• Administered the Indigent Health Care Program by taking applications and interviewing applicants to determine eligibility; processed claims from health care providers for payment; prepared and submitted vouchers to auditor for payment; maintained files on each client and performed semi-annual re-certifications; prepared and submitted monthly report on program expenditures to Texas Department of Health, and Commissioners Court. SKILLS:

• Proficient with Microsoft Office, Quickbooks, Internet, electronic communications, and numerous insurance industry related software programs, 10 key by touch and typing speed of 65 wpm

• Experienced with standard office equipment and software

• Strong oral and written communication skills used to interact with all levels of internal and external customers, team members and management

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

• Active and attentive listening skills

• Able to establish and maintain effective relationships

• Able to interact with others to identify issues/problems and reach resolutions

• Knowledge of principles and processes for providing customer service to include customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction

• Self-directed

• Able to prioritize tasks and work with multiple priorities

• Effective and timely decision-making skills

• Strong investigative and negotiation skills

• Able to quickly gain a thorough knowledge and understanding of the homeowner policies and endorsements

• Attention to detail with a very high level of accuracy LICENSES:

• Texas All Lines Adjuster #1288998

• Texas General Lines Agent #2071330

• Inactive Texas Real Estate License #485603

REFERENCES:

• Adrian Eugene – Public Adjuster 504-***-****

• Kerri McCuskey – Pilot Catastrophe Services Manager 817-***-****

• Nancy Bybee - Former Supervisor at Somervell County 254-***-****

• Monte Barron,RPH - Former Supervisor at Medical Center Pharmacy 817-***-****

• Additional references available upon request

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