John Malantis, MBA

Alpharetta, GA ***** • 678-***-**** • ad23mu@r.postjobfree.com • www.linkedin.com/in/john-malantis CANDIDATE FOR DIRECTOR OF TECHNICAL PRODUCT MANAGEMENT Driven technical product management leader with a balance of team building, project/program leadership, and software delivery expertise. Insight-driven, strategic, solution-oriented professional with a proven track record of successfully steering the entire technical product management and software delivery process to provide innovative, value-added enterprise solutions that resolve key business challenges, provide a highly differentiated customer experience, and maximize revenue potential. Time- tested strategist and project/program leader; develops integrated strategies and delivery plans that effectively manage project dependencies, streamline project cycles, and facilitate commercially successful product launches.

• Strategic Planning & Execution

• Technical Product Management

• Software Development & Delivery

• Solutions Design & Deployment

• Project/Program Leadership

• Team Building & Motivation

• Mentor/Coach/Facilitator

• Process Improvement/Optimization

• Agile Principles & Methodologies

• Vendor Management & Negotiations

• Training & Talent Development

• Analytical Problem Solver

• Top-Tier Communication Skills

• Cross-Functional Collaboration

• Business Transformation

Leads with drive and vision; aligns teams toward common goals and tactical priorities using a top-down servant leadership approach. Continually challenges, mentors, and inspires team members to meet or exceed their professional objectives.

Exceptional manager of people and processes; able to optimize and scale day-to-day operations, break down barriers to team performance, and position organizations optimally to deliver against their strategic objectives. PROFESSIONAL EXPERIENCE

2004 - 2023: T-Mobile US • Atlanta, GA

American wireless network operator and one of three leading providers of wireless voice, messaging, and data services in the United States. Manager, Software/Product Development - Supply Chain (2020 to 2023) Provided leadership, oversight, and strategic direction for two 10-member agile delivery teams to steer the full-cycle software design, development, deployment, and continuous iteration process and deliver value-added retail supply chain solutions that optimized retail inventory management/reporting procedures.

Led a 20-member team comprised of scrum masters, product owners, technical product managers, and software engineers; devised short- and long-term strategies to develop scalable solutions for inventory receipt, management, tracking, and reporting.

Defined roles and responsibilities for individual team members; held them accountable against key performance objectives.

Instituted a monthly spend review process, resulting in a $2MM reduction in OPEX overages.

Introduced robust reporting-related controls for all software development processes, resulting in <$5MM net SOX variance between SAP front- and back-end systems.

Identified and addressed technical debt by transforming the team culture from a project/scope to product/capacity focus, resulting in a 25% reduction in technical debt in parallel with a 50% reduction in product delivery cycles. Senior Manager, Product & Technology - Prepaid Billing (2017 to 2020) Led a 10-member team of technical product managers to maintain and stabilize a complex enterprise billing, customer care, and retail solution for T-Mobile prepaid subscribers. Directed a suite of projects and strategic initiatives in partnership with front- and back-office teams to enhance solution functionality, stability, utility, and performance. High Integrity

Dedicated &

Driven

Visionary &

Confident

Strategic &

Pragmatic

“I had the pleasure of working closely with John at T- Mobile and found him to be extremely conscientious, thorough, and thoughtful in his approach to people management as well as problem solving. John’s methodical approach to delivering software and automation always delivered a well thought out solution that exceeded expectations. His team management built a high-

performing team who fully trusted his leadership and were collaborative and motivated to deliver. He has a wealth of experience, great work ethic, and is always reliable. His no- nonsense and even keeled approach is an asset to any team. I would gladly work on any team with him again.” John Malantis, MBA Page 2

Managed and administered a $21MM annual budget; ensured the optimal allocation and utilization of organizational resources.

Led a number of large-scale customizations and value-added enhancements to prepaid billing and customer care systems.

Established a cadence of weekly intake meetings to align strategies and priorities, identify needed investments, and inform risk remediation efforts.

Directed a managed service provider (Ericsson) to define clear objectives, evaluate progress, and foster a performance- based culture of teamwork, service excellence, accountability, and ownership of software delivery and operations.

Bridged the gap between internal/external technical teams and business partners; fostered a culture of collaboration and collective problem solving to continually solidify the product and remediate customer pain points.

Built mentor-mentee relationships with team members to close gaps in skill or knowledge; facilitated a number of promotions to progressively senior positions.

Senior Manager, Development - Next Gen Billing (2015 to 2017) Key member of a large-scale, multi-year transformation program to modernize all billing, customer care, retail, and customer- facing applications; provided leadership and oversight for a team of 15 architects, technical delivery managers, and product owners to transform T-Mobile’s portfolio of billing applications and deliver a frictionless customer experience.

Built productive, high-touch relationships with the managed service partner (Ericsson) and internal teams to deliver a complex billing solution in a heavily matrixed environment within established schedule constraints.

Participated in project meetings with business owners to define business requirements, evaluate the potential impact of new technologies, translate strategic goals into short-term objectives, and design integrated project plans.

Led efforts to define the product’s end-state vision and articulate its unique value proposition; developed an in-depth change management plan (consisting of scheduled transformations, agile/DevOps processes, digital architecture, and CI/CD) to successfully rally team members around the product vision.

Took ownership of all aspects of release management and administered change requests to drive sustained improvements in product functionality.

Produced periodic reports, disseminated status updates, and provided actionable recommendations to guide and inform leadership decisions.

Managed and administered a multi-million-dollar budget; provided oversight of vendor/managed service provider contracts and FTE budgets.

Senior Manager, Customer Service Development - Wholesale (2011 to 2015) Led a team of five technical product managers; took ownership of the management, design, development, and delivery of legacy billing and OSS systems to support wholesale customers and branded, pre-paid lines of business.

Provided oversight of all aspects of the system development and delivery lifecycle – from project scoping and requirements gathering through resource estimation, vendor management, partner onboarding, and change control procedures.

Defined intake processes to improve program performance; employed a strategic prioritization matrix to review, prioritize, estimate, approve, and schedule all work requests and streamline project cycles.

Directed a suite of projects and programs with a capital budget of $74MM and an estimated ROI of $950MM annually.

Exceptional negotiation skills; led vendor negotiations to secure competitive contractual terms, pricing, and conditions for large-scale projects.

Heavily involved in daily executive-level program readiness reviews; conducted deep dives to benchmark program attributes against internal standards, policies, and quality objectives, resulting in highly informed “go/no-go” decisions.

Project managed a $2MM+ billing conversion, upgrading to a next generation vendor solution with zero critical defects; successfully delivered the project on time and under budget.

Launched a project to identify, qualify, and onboard a new managed service provider with the goal of implementing an MVNE to streamline market delivery times for key corporate initiatives. ADDITIONAL ROLES: Senior Manager, Billing Strategy and Analysis/Senior Manager, IT Portfolio Management – T- Mobile Senior Consultant – QUBX Consulting Development Manager – Alltel Information Systems Information Systems Manager – Cincinnati Bell Information Systems Senior Systems Analyst – Chicago & Northwestern Railroad Market Research Tab Supervisor – Conway/Milliken Corporation EDUCATION

DEPAUL UNIVERSITY, CHICAGO, Master of Business Administration (MBA), Finance UNIVERSITY OF ILLINOIS, URBANA/CHAMPAIGN, Bachelor of Arts (BA), Marketing Certifications: SaFE Agilist 5.0 ITIL Certification Technical Skills: Jira, Confluence, Slack, Workday, MS Office Suite, Jira Align, Service Now, Fieldglass

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