KARLA ELLIOTT

*** ***** ******* ***** • Macon, GA 31220 • Cell: 478-***-**** • Email: ad23mq@r.postjobfree.com

NEW CAREER TARGET: FLIGHT ATTENDANT

PROFESSIONAL PROFILE

Talented, business management professional with twelve years of broad-based experience in customer service, leadership, team building, and sales gained from retail and optical vision care industries. Skilled communicator, solid verbal, written, and interpersonal skills; solid training abilities; provide consistent and ongoing coaching that focuses on improving morale and performance. Team player: problem-solver who acquires new skills quickly and demonstrates a can-do attitude when taking on new responsibilities. Strong knowledge of company policies and procedures. Computer literate: MS Office; MS Outlook; Internet savvy.

AREA OF EXPERTISE

Customer Service

Identified customer service opportunities and recommended appropriate products to customers. Consistently demonstrated responsiveness and built good customer relationships. Oversaw complex customer complaints and led the team in providing outstanding service. Investigated and resolved customer incidents, documented if necessary. Offered consistent and positive coaching of supervisors and team members throughout shift.

Operations Management

Managed high-volume stores; ensured the daily planning, coordination, and general management of 17+ staff for major retail establishments; effectively and efficiently ensured compliance with policies and procedures. Oversaw operations and directed activities of the assigned store; reviewed financial statements and other activity reports to measure productivity.

Human Resources & Training

Responsible for staff recruitment, interviewing, mentoring, and performance management of teams. Created work schedules; conducted staff training. Participated in leadership meetings and facilitated specialized training upon request. Monitored the work of staff and guided staff to ensure compliance with company protocol. Completed all administrative duties as outlined by corporate standards. Promoted and enforced safe work practices.

PROFESSIONAL EXPERIENCE

Assistant Manager, 1915 South Ashley Homestore, Macon, GA 2022 – Present

Responsible for driving sales to achieve and exceed financial plans.

Hire, train, lead, motivate, and develop thirteen store team associates in sales, merchandising, and customer service.

Achieve the best profit to sales performance for five consecutive months – exceed goals by 15%.

Brand Representative (Part-time position), ThirdChannel, Macon, GA 2022 – Present

Manage and complete monthly calendar of retail store visits to Dillard’s, Kohl’s, Academy Sports, and Dick’s Sporting Goods to train personnel on selling Luxottica Eyewear.

Ensure inventory and merchandising meets corporate standards and review merchandising product displays.

Sunglass Brand Manager, Dillard’s Inc., Macon, GA 2019 – 2021

Oversaw and managed sunglasses, jewelry, and watch counters for Dillard’s. Modeled and led store selling and service efforts, ensuring personal goals were met while driving and owning department sales and productivity.

Supervised eight store associates; led and trained team to drive results and grow and maintain selling, service, and product knowledge skills.

Store Manager, Sunglass Hut, Macon, GA 2017 – 2019

Developed the store’s strategic plan to achieve financial results; drove sales by identifying opportunities to achieve personal and store goals.

Recruited, hired to staffing needs, and trained using the onboarding tools provided by the organization.

Previous experience includes Office Clerk, Smileys Flea Market, Macon, GA, 2014 – 2016; Optometric Technician, Dr. William Taylor’s Office, Macon, GA, 2012 – 2014; and Optician, America’s Best Contacts and Eyeglasses, Macon, GA, 2012 – 2013.

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