Yeresia Murfitt

Springfield, MA *****

ad23m5@r.postjobfree.com

+1-413-***-****

Skilled operations professional well-versed in providing high quality administrative support. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Residential Service Coordinator

Springfield Gardens LP - Springfield, MA

December 2022 to July 2023

• Create work orders in the database for new maintenance requests and identify vendors to complete work orders

• Follow up with tenants and vendors to ensure work orders are completed.

• Send tenant notifications, scan invoices, and enter new property information sheets for maintenance.

• Schedule and attend required inspections.

• Document conversations and details about property concerns in the database

• Respond to tenant complaints.

• Responsible for managing the unit keys and ensuring that they are secure.

• Ensure tenant charges are communicated and billing is complete.

• Maintain a neat, organized workspace that is professional and service oriented.

• Ability to meet consistent attendance.

• Customer service focused.

• Other duties as assigned.

• Assign tasks to workers, coordinate them, and ensure completion of work.

• Provide a wide variety of administrative assistance to managers, especially in the areas of managing work orders and tenant communication.

• Finding relevant vendors and service providers.

Service Coordinator

MetroCare of Springfield - Springfield, MA

September 2022 to December 2022

I am responsible for member insurance authorizations and maintenance. I participate in the development, implementation and ongoing review of each authorization. I assist with making referrals to appropriate service providers if the member requires services other than those provided by our programs. Ensure accurate data in company database. Also identify and address any barriers to accessing our services for potential members.

Client Intake Specialist

Wayfinders via SNI Companies - Springfield, MA

December 2021 to May 2022

Completed and submitted applications on behalf of clients for a specific state program. Assisted in navigation for clients completing applications on their own, as well as uploading required and requested documents for program. Scheduled Home Advising Sessions for Home Advisors using department specific software.

Administrative Assistant

Innovative Care Partners - West Springfield, MA

April 2018 to October 2020

As Administrative Assistant I handled all general offices duties such as handling outgoing/incoming mail, monitored company e-mailbox, multi-line receptionist phone, etc. I interacted and was contact person with all vendors for company. Handled special assignments given by Vice President of program.

Intake Coordinator

Pathways of Massachusetts - Springfield, MA

November 2017 to March 2018

Coordinated the intake department and provided supervision to intake administrative support personnel. Kept data on referrals and provided metrics. I was responsible for building relationships with referral sources and assist the company President on increasing referral sources. Answered multi-line phone to take referrals for all line of services we provided. Lead Receptoinist

Pathways of Massachusetts - Springfield, MA

June 2017 to November 2017

Greeted clients, vendors, and other visitors. Checked clients in for clinicians and medication providers. Handled faxes and incoming/outgoing mail. Scheduled appointments for medication providers and did special projects as assigned. Developed Reception Duties Manuel. Trained new hires. Administrative Assistant

Springfield Technical Community College - Springfield, MA November 2011 to December 2012

tax season. Obtained W-9 forms from all vendors for the college and validated information through the IRS. Assisted in all general office duties for both Accounts Receivable and Accounts Payable departments. Crossed trained in different campus offices to cover vacations and absences.

Office Assistant

Springfield Technical Community College - Springfield, MA November 2010 to December 2011

Obtained W-9 forms from all vendors for the college and validated information through the IRS. Assisted in all general office duties for both Accounts Receivable and Accounts Payable departments. Crossed trained in different campus offices to cover vacations and absences. Lead File Associate

Mercy Medical Center - Springfield, MA

March 2009 to July 2010

Maintained all charts and files for hospital coinciding with filing procedures. I was in charge of obtaining all necessary materials for audits. Designated tasks for supporting staff. Assistant Property Manager

Longhill Omega LLC - Springfield, MA

January 2004 to March 2006

Primary contact for tenants and applicants. Prepared and scheduled property viewings Interviewed prospective tenants. Produced and assigned property work orders. Experience with tenants who have state housing funding assistance.

Prepared and distributed and tenant notices, eg. extermination, inspections, legal. Maintained company software up to date with tenant information and rent payments. Education

Certificate of Completion in Medical Assistant

Branford Hall Career Institute - Springfield, MA

2003

GED in General Studies

Project SAFE Youth Program - Springfield, MA

October 2001 to March 2002

Skills

• Goal Oriented (10+ years)

• GOAL-ORIENTED (10+ years)

• Time management (10+ years)

• Medical Records

• Accounts Payable

• Administrative Experience

• Property Management

• Medical Office Experience

• Typing

• Insurance Verification

• EMR Systems

Languages

• Spanish - Fluent

Certifications and Licenses

Conference for Administrative Assistants

October 2019 to Present

Course field: Business Management & Organization

Assessments

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service fit — Completed

July 2021

Measures the traits that are important for success for customer service roles Full results: Completed

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Data entry: Attention to detail — Proficient

August 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Attention to detail — Proficient

October 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

November 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Bilingual-Spanish/English Computer proficiency

Professional demeanor Service-minded

Idea & Goal Oriented Time management ability

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