Michael Wiblishauser

ad23ly@r.postjobfree.com

* ******* **** ****

Dix Hills, N.Y. 11746

516-***-****

Summary

Over 20 years of experience at major financial institutions with an extensive background in client management and an exceptional track record of cultivating relationships with clients, supervising & motivating staff, and managing projects & product implementations. Established outstanding customer relationships through commitment to superior client service & conducting extensive client reviews with CFOs, treasurers, & portfolio managers. Knowledge of both asset servicing and broker dealer sides of the business. Skilled at implementing new business development initiatives, risk & project management, budget planning, compliance, accomplishing targeted departmental goals & managing departmental risk; update clients on global initiatives. Coordinate responses to RFPs, RFIs, SAR, AML, KYC, SEC reporting.

Professional Experience

BNY Mellon, New York, NY

Operations Relationship Manager – Corporate Trust

1996-2007

Mortgage-Backed Securities Relationship Manager within the Corporate Trust Structured Finance Group assisting in the securitization of mortgages and receivables such as asset-backs.

Review and understand current client servicing needs in order to advise on process improvements and enhancements in overall clients needs; assisting in marketing initiatives to bring in more client business.

Work closely with clients to better understand their business needs and look to cross sell company products and services to improve the overall client relationship.

Provide accurate and timely portfolio reporting, analyzed transactions and managed cash related activities.

2019 - present

HSBC and Jefferies & Co., Jersey City, NJ

Securities Operations Consultant

2016 – 2018

Consulted on new securities processing initiatives to be adopted by the fixed income markets and implemented by DTC.

Worked with implementation team at DTC and liaised with IT at HSBC to solve connectivity issues, client initiatives, cash management activities, and accounting and reporting changes.

Created, tested & implemented a project plan & updated management with test results.

Collaborated with internal partners to create plans to resolve any technology shortfalls and worked closely with management to achieve service objectives.

JPMorgan Chase, New York, NY

Client Account Manager – Hedge Funds

2010 – 2016

Managed the daily servicing & overall relationship of hedge funds in JPMorgan's prime brokerage division.

Reviewed & understood current client servicing needs in order to advise on process improvements and enhancements in overall client needs; assisted in marketing initiatives to bring in more client business.

Worked closely with clients to better understand their business needs and looked to cross sell company products and services to enhance the overall client relationship.

Escalated any service, product and technology shortfalls with the appropriate internal departments.

Collaborated with internal partners across multiple lines of business to service the client.

Marketed a wide breadth of products and services to current client base; looked to create new marketing initiatives/practices to assist the sales force in bringing in new relationships.

Acted as the focal point for designated relationships and looked to market current & future products and services, including the monitoring of the overall client satisfaction levels.

Reviewed and interpreted the cash movement of funds as they were explained in the clients’ legal documents, and verified that the movement of funds were compliant with the bank’s policies and procedures.

Ensured that all internal processes & risk management controls were being followed.

BNY Mellon, New York, NY

Client Relationship Manager – Corporate Trust

1996-2007

2007 - 2009

Relationship manager within the Corporate Trust Structured Finance Group responsible for the securitization of mortgages; supported the issuers & servicers of MBS products and monitored their day-to-day servicing needs; acted as collateral agent, paying agent & indenture trustee for investors.

Handled all client inquiries, customer service & IT issues, contractual obligations, documentation, client retention, revenue growth, fee schedules and compliance issues; analyzed profitability & reviewed pricing.

Cross-sold trust & shareholder services, custody, cash mgmt., paying/escrow/collateral agent services.

Responded to the needs of legal counsel, CFOs, treasurers, underwriters, rating agencies & investors.

Provided accurate & timely portfolio reporting, analyzed transactions, and managed cash related activities.

Analyzed & prepared priority of payment calculations; coordinated & reconciled payment date activities.

Served as technical & operational resource for internal operations teams and external clients.

Analyzed & interpreted legal documents governing transactions to ensure compliance & manage risk.

Evaluated how company’s products, services & technology addressed clients’ key business initiatives and helped them attain their business goals; optimized client service levels and profitability.

Met continuously with clients to understand their operational issues & worked internally to develop products to address them including the resolution of any service shortfalls with the appropriate departments.

B JPMorgan Chase, New York, NY

JP Relationship Manager - Banking

2005 – 2006

Acquired, retained & expanded new & existing small business and individual banking relationships by proactively meeting with clients, discovering needs, making appropriate recommendations & closing sales.

Maximized the depth and profitability of the customer's relationship by engaging the company’s full resources to deliver solutions to meet the key objectives of all commercial banking customers, whether it be deposit accounts, loans/credit needs, investments, insurance and other banking products.

JPMorgan Chase, New York, NY

Client Custody Officer

1996-2004

Liaised between investment advisors and their client pension plans, mutual funds, and separately managed accounts providing support on all operational and securities processing, administration, custody & IT issues.

Provided multi-currency custody, settlement, clearing, securities processing, corporate actions, cash management, accounting & reporting services, and supported all correspondent bank issues.

Cross-sold securities lending, performance measurement, foreign exchange services, treasury/cash management, trust administration and fund accounting; provided sub-custodian market & operational updates.

Developed & implemented strategic account plans that solved customer problems through the sale & implementation of all company products & services.

Identified & understood client requirements in order to proactively recommend process improvements & enhancements to meet clients’ needs; monitored the coordination of services for assigned clients.

Handled all daily client servicing needs including fund transfers, account openings, trade settlements & confirmations, security transfers & registration, and compliance issues including documentation control.

Established service levels with Operations Management to ensure overall quality of client deliverables.

Education

MBA, Finance

Fordham University, New York, NY

BA, Business Admin.

Hartwick College, Oneonta, NY

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