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Administrative Assistant Customer Service

Location:
Minneapolis, MN
Salary:
27.00
Posted:
January 25, 2024

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Resume:

BRIDGET ROHWEDER

**** ****** ******, ***********, ** 55038 (H) 651-***-**** (C) 651-***-**** ad23ll@r.postjobfree.com

Professional Summary

Highly organized, detailed and service oriented Administrative Assistant with 10 years’ experience supplying thorough, organized administrative support to 2 senior executives. Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Technically-adept Administrative Assistant with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations for top executives. Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to detail. Background includes 20 years in Customer Service Care competencies which include excellent communication, risk management and assessments. Thoroughness as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency

Skills

●Professional phone etiquette

●Excellent communication skills

●Database management

●Articulate and well-spoken

●Customer service-oriented

●Flexible

●Accurate and detailed

●Excellent planner and coordinator

●Works well under pressure

●Assimilation of program documentation

●Development of correspondence

●Prepare agreement modifications

●Review contract obligating documents

●Assist in internal auditing of agreements

●CRM Certified

●Pleasant demeanor

●Appointment setting

●Team building

●Multi-line phone proficiency

●Administrative support specialist

●Microsoft Excel certified

●Spreadsheet management

●Filing and data archiving

●HIPAA compliance

●Checking documents for accuracy

●Processing payments

●Maintaining spreadsheets, etc.

●Monitor and track commencement and expiration of agreements

●Purchasing Ordering

●Visio Certified

Qualifications

●Valid Driver’s License

●Proficient in word processing

●Knowledgeable and experienced in utilizing a variety of computer hardware and software applications, such as Microsoft Windows, Word, Excel, PowerPoint.

●Ability to use e-mail and internet browsers i.e., Microsoft Outlook Microsoft Explorer

●Process/file/issue all requisitions and purchasing tasks as per policy in a timely basis.

●Order any general items in a timely basis as requested using our purchasing processes.

●Keep internal staff advised on a timely basis of changes in delivery expectations through availability lists, changing availability information, delivery reports, production meetings and answering any availability questions

Work History

Scheduler and Operations

RMS Companies-Coon Rapids MN 12/21/2020-Current

●Plan and monitor work flow, as well as material movement in production cycles to ensure continuous operations.

●Working to plan operations and coordinate workflow between different teams or departments in a company.

●They ensure that products are produced to the highest standards, meeting the required safety and quality standards.

●Production control refers to the management of overall production activities, including product design, procurement of raw materials, and manufacturing operations.

●Key components to production control

Routing.

Loading.

Scheduling.

Dispatching.

Follow up.

Inspection.

Corrective.

Sales Support/Playbook Writer

Convergint Technologies – Blaine, MN 8/13/2019-12/18/2020

●Providing information to sales team

●Managing customer accounts

●Performing data entry tasks

●Communicate frequently with sales agents, managers, and executives to develop and implement new methods procedures for increasing sales, promoting brand awareness, encouraging customer loyalty, and expanding market territory

●Collaborating information from customer websites to implement into playbooks

Administrative Assistant 2/6/2018-8/9/2019

Scanlan International – St. Paul, Mn

●Excel Spread sheets

●Directed guests and routed deliveries and courier services.

●Screened all visitors and directed them to the correct employee or office.

●Ordered and distributed office supplies

●Answered and managed incoming and outgoing calls while recording accurate messages

●Assisted in Purchasing Department, placing purchase order with vendors

●Coordinated Company Christmas party and other company events

●Coordinated Month End Breakfast

●Coordinated Quarter End lunch

●Updating MSDS books with current Data Sheets

Administrative Assistant / Sales Assistant

Safe Reflections – Oakdale, Mn 10/2016-1/2018

●Assisted Outside Sales team in samples of materials

●Excel Spread sheets

●Screened all visitors and directed them to the correct employee or office.

●Directed guests and routed deliveries and courier services.

●Answered and managed incoming and outgoing calls while recording accurate messages.

●Managed Sales teams Expense Reports

●Scheduled VP of Sales Calendar with Meetings and Sales Calls

●Complied company information into the CRM system along with Customer information.

Administrative Assistant / Executive Administrative Assistant

Ecumen Home Care – Coon Rapids, MN

07/2014 to 10/2016

●Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

●Ordered and distributed office supplies while adhering to a fixed office budget.

●Managed office supplies, vendors, organization and upkeep.

●Directed guests and routed deliveries and courier services.

●Answered and managed incoming and outgoing calls while recording accurate messages.

●Opened and properly distributed incoming mail.

●Greeted numerous visitors, including VIPs, vendors and interview candidates.

●Helped distribute employee notices and mail around the office.

●Maintained a clean reception area, including lounge and associated areas.

●Organized all new hire, security and temporary paperwork.

●Completed data entry, tracked resumes and maintained the applicant tracking system.

●Compiled company information and related material and distributed it to candidates.

●Screened all visitors and directed them to the correct employee or office.

●Take minutes.

Administrative Assistant

Brenntag Great Lakes, LLC – St. Paul, MN

07/2007 to 07/2014

●Ordered and distributed office supplies while adhering to a fixed office budget.

●Managed office supplies, vendors, organization and upkeep.

●Directed guests and routed deliveries and courier services.

●Screened applicant resumes and coordinated both phone and in-person interviews.

●Answered and managed incoming and outgoing calls while recording accurate messages.

●Opened and properly distributed incoming mail.

●Greeted numerous visitors, including VIPs, vendors and interview candidates.

●Helped distribute employee notices and mail around the office.

●Maintained a clean reception area, including lounge and associated areas.

●Organized all new hire, security and temporary paperwork.

●Completed data entry, tracked resumes and maintained the applicant tracking system.

●Compiled company information and related material and distributed it to candidates.

●Screened all visitors and directed them to the correct employee or office.

●Obtained signatures for financial documents and internal and external invoices.

●Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Education:

High School Diploma: 1991

●Simley High School – Inver Grove Heights, MN

Minnesota Cosmetology Education Center 1991

●South St. Paul, MN

Generals: 2010

●St. Paul Technical college – St. Paul, Mn

Microsoft Excel Beginner Class: 2007

Visio: 2019

●Minnesota Science Museum



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