SCCM/Desktop Engineer
Resume:
ad23li@r.postjobfree.com
Dinesh
Location: San Diego, CA
Visa: GC EAD
Summary:
•Performed Software analysis, design development support and management with C/C++, java, and PHP on windows systems.
•Use of Microsoft Visual Studio, Eclipse, Oracle, and MySQL database. Worked with Software engineering Methodology.
•Hands on lab experience on AWS with VPC, EC2, S3 and AWS ECS, migration severs.
•Working with GitLab/ GitHub for code repository and deployment with branching with visual basic editor.
•Client Information System in Building Consultancy- Developed with Visual Basic and MS Access.
•Guest Book- Developed with HTML, Java Script, PHP, and MS Access.
•Hardware and Software interfacing in Library Management System with Swipe Card- Developed with Java RMI, ASP, and MS Access.
Certifications:
•AWS Cloud Practitioner Certified
•Working on AWS and DevOps and SysOps certification
•AdminStudio and InstallShield 2016 (Repackager, Tuner)
•Intermediate Sun Java certified.
Technical Knowledge & Skills:
Languages
ASP, PHP, JavaScript, C, C++, Java, J2EE, spring, JMS, AWS Web service, Visual Basic, HTML, PowerShell 5., YAML, XML.
Databases
MS Access, MySQL, SQL Express Server 2017, 2008
Operating Systems & Web Servers
Windows XP, 7, 8.1,10, familiar with Red Hat Linux, macOS, CentOS, Fedora, Ubuntu IIS, Apache
ETL Tools
Ascential DataStage 8.0.1/7.5.x (Enterprise Edition)7.1/6.1/6.0/5.2 (Designer, Director, Manager, Administrator), Parallel Extender, Profile Stage & Quality Stage. Excellent Experience in Designing, Developing, Documenting, Testing of ETL Jobs and mapping in Server and Parallel jobs using DataStage to populate tables in Data Warehouse and Datamarts. Proficient in developing strategies for Extraction, Transformation and Loading (ETL) mechanism. Expert in designing Parallels jobs using various stages like Join, Merge, Lookup, remove duplicates, Filter, Dataset, Lookup file set, Complex flat file, Modify, Aggregator, Transformer, Sort, Link Partitioned and Collector.
Applications
Macromedia Dreamweaver, MS FrontPage, Adobe Photoshop, Visual Studio,
MS Office (Word, Excel, Access, PowerPoint, Outlook), MS Project, ArcGIS, Solids, Ansys, MATLAB, AutoCAD’s,
Technical Support
Installation, Configuration and Troubleshooting of Hardware and Software, TCP/IP
Packaging Tools
Flexera InstallShield, AdminStudio 7/8.5/9.0/11.5/13/16, Wise Package Studio 7.0
Deployment Tools
SCCM 2007, SCCM 2012/2016, KACE, Marimba,
MSI editor
Orca, InstED 1.5
Other Tools
Object Oriented Design methodologies using UML. Enterprise Software Development System Agile methodology Embedded
systems design Maven /Nexus/Chet Systems Analysis & Design, Object-oriented Analysis & Design, Data Mining & Warehousing, AUTOCAD 2013, 2014
Work Experience:
University of San Diego- San Diego, CA
Desktop Engineer/SCCM Engineer- Scientific applications - 05/2023 – Present
Responsibilities:
•Performed Software Packaging using SCCM deployment tool (MS applications, Skype, Outlook, 0365) and deployment with Admin studio, Installsheild2016/2019.
•Support all Mac end user’s system using JAMF Pro.
•Managing License (Shared, Concurrent) Server Management using Flex Net and vendor specific license managers.
•Managed Microsoft System Center Configuration (SCCM) 2007/12/16 Patching all Windows Server and Windows system from WSUS. Managing GPO through active directory.
•Utilized PowerShell, Batch scripting, Microsoft Group Policy Object, Active directory, and Sale forces for ticketing system.
•Support the different Point of Sale (POS) terminals systems, troubleshoot and configurations.
•Managing, configuration all kinds of End user’s devices using cloud technology (MDM, Intune, JAMF pro)
•Performed Windows 10/11 Troubleshooting and configuration.
•Used scripting languages like PowerShell, Python, Batch file etc.
•Built and standardized Group Policy OU for Windows 11, ensuring compliance with OIT, TAX security requirements, and CIS benchmarks.
•Engineered automated in-place Windows 11 upgrades for existing devices, inclusive of driver sets, and resolution of compatibility issues.
•Managed SCCM packaging, including application updates and execution of plans for users with incompatible apps.
•User Acceptance Testing (UAT), deploying test devices and ensuring application compatibility and validation.
•Leveraged SCCM and Intune knowledge to enhance deployment and management of end-user devices.
•Performed Network Troubleshooting:
•Creating KBs documentation for team and end users and developing various dashboard updates. • Used Splunk data search, analysis, and visualization in the cloud (SaaS application)
•Proficiency in all Communication Tools: like Zoom, Slack and Teams.
•Problem Incident Tools: Experience with problem incident tools, especially ServiceNow.
•Worked with all Virtual Machines (VMs) and Cloud Concepts: Basic understanding of VMs, cloud concepts, and hardware interfaces for testing.
•Permed all Hardware Interfaces Troubleshooting peripherals like printers and scanners.
•Implemented Group Policy updates resulting in improved compliance and security.
•Successfully engineered automated Windows 11 upgrades for over 3000 Windows and 3000 Mac devices.
•Efficiently managed SCCM packaging, ensuring compatibility and user satisfaction.
•UAT processes, ensuring smooth transitions to Windows 11.
•Enhanced desktop management through SCCM and Intune
Perspecta Inc/Peraton Inc - San Diego, CA
IT Consultant II/ Desktop Engineer- Technical lead - 07/2020– 06/2022
Responsibilities:
•Lead Desktop Engineering Team for various end user Enterprise applications deployment, Software Packaging (MS applications, Skype, Outlook, 0365).
•Create Project time for all team (7-9 team members) for software upgrade and deployment.
•Performed Various POS system supports and deploy diverse payment methods, encompassing credit/debit cards, mobile payments on various San Diego’s County system for child support, health programs.
•Worked with different teams, other systems, and platforms, such as back-office systems, mobile ordering apps, and online ordering platforms. This integration ensures real-time data.
•synchronization, enhances operational efficiency, and enables a unified customer experience across multiple channels.
•Using different Reporting and Analytics tools like Splunk and Power By customer trends, and performance metrics, enabling data-driven decision-making for business optimization.
•Team leads for different projects to implement devices to end user typically includes touchscreen terminals, receipt printers, card readers, and other peripherals. And testing their reliability and compatibility with the software.
HP Inc./HPE Inc - San Diego, CA
IT Consultant II/ Desktop Engineer - 11/2015 – 06/2022
Responsibilities:
•Performed Software Packaging (MS applications, Skype, Outlook, 0365) and deployment with Admin studio, Installsheild2016/2019.
•Managed Microsoft System Center Configuration (SCCM) 2007/12/16 Patching all Windows Server and Windows system from WSUS. Managing GPO through active directory.
•Utilized PowerShell, Wise Scripting, AutoIt scripting, Microsoft Group Policy Object, Active directory, and Service now for ticketing system.
•Supported some health-related software like SAS 9.4, Synapse 4.4 for San Diego County users.
•Built the management pipeline from Repository code depo.
•Support the different POS terminals and troubleshoot. (Systems, configuration upgrade, patches)
HGST Inc. - San Jose, CA
Application Packager and SCCM Engineer - 05/2014 - 09/2015
Responsibilities:
•Performed Software Packaging and deployment with Admin studio, InstallShield, Repackager2013/15, Microsoft System Center Configuration Manager 2007/2012/2016, PowerShell and Batch Scripting.
•Used Deployment Tools Git, GitHub, Jenkins, Maven, Working with Kubernetes, and auto pipeline Jenkins CD/CI deployment.
•Provisioned, monitored, and managed virtual servers in AWS to create a build and release platform.
•Worked with Kubernetes on deploying Jenkins and other applications in AWS Elastic Beanstalk service.
•Built the manage pipeline from Repository code depo.
•Worked with master branching on GitHub isolate development works.
State of Maine, DOT – Augusta, ME
Application Packager and SCCM Engineer - 09/2013- 04/2014
Responsibilities:
•Performed Software Packaging and deployment with ORCA, Microsoft System Center Configuration
•Manager 2007/2012, and PowerShell and Batch Scripting
Embtel Inc – Fremont, CA
Technical Desktop Support - 02/2012- 08/2013
Responsibilities:
•Built Desktop and laptops System, supporting printer and IP phone systems.
•Installed MS office applications.
•Scanned documents and saved to shared drives so all users can access it.
Bellevue University – Bellevue, NE
Technical Assistant in Avaya VoIP System - 08/2006- 01/2012
Responsibilities:
•Administered all Avaya systems using GEDI 5.2 and troubleshot all telephone user interface.
•Managed daily telecommunications operational functions.
•Supported PBX fax systems and the Call Xpress voice messaging system.
Education:
•Master Of Science in Computer Information Systems, March 2009 Bellevue University - Bellevue, NE
•Bachelor of Engineering in Information Technology, March 2005 Pokhara University - Nepal
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