Des Arc, AR, *****, Courtney US +* ***-***-Dorman 9777 ad23kt@r.postjobfree.com

WORK HISTORY

Waitress at Tortugas Mexican Bar and Grill

**/**** - ******* (3 years)

Make sure customers have excellent experience

Ability to retain large amounts of information

must balance a cash register

Resolve any conflicts or customer service issues

Customer Service Manager at Pilot Flying J

03/2023 - 10/2023 (1 year)

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Interpret and communicate work procedures and company policies to staff. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Develop or update procedures, policies, or standards. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Keep informed of provisions of labor-management agreements and their effects on departmental operations.

Develop work schedules according to budgets and workloads. Recruit, interview, and select employees.

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Discuss work problems or grievances with union representatives. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

Arrange for necessary maintenance or repair work.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Compute figures such as balances, totals, or commissions. Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.

Coordinate activities with other supervisory personnel or with other work units or departments.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Monitor inventory levels and requisition or purchase supplies as needed. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. Registered Nurse at Baptist Health

07/1999 - 10/2011 (12 years)

Prepare rooms, sterile instruments, equipment, or supplies and ensure that stock of supplies is maintained.

Engage in research activities related to nursing.

Administer medications to patients and monitor patients for reactions or side effects.

Provide or arrange for training or instruction of auxiliary personnel or students.

Instruct individuals, families, or other groups on topics such as health education, disease prevention, or childbirth and develop health improvement programs.

Work with individuals, groups, or families to plan or implement programs designed to improve the overall health of communities. Monitor, record, and report symptoms or changes in patients' conditions. Hand items to surgeons during operations.

Prepare patients for and assist with examinations or treatments. Inform physician of patient's condition during anesthesia. Conduct specified laboratory tests.

Direct or coordinate infection control programs, advising or consulting with specified personnel about necessary precautions.

Consult with institutions or associations regarding issues or concerns relevant to the practice and profession of nursing. Assess the needs of individuals, families, or communities, including assessment of individuals' home or work environments, to identify potential health or safety problems.

Provide health care, first aid, immunizations, or assistance in convalescence or rehabilitation in locations such as schools, hospitals, or industry.

Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans.

Maintain accurate, detailed reports and records.

Modify patient treatment plans as indicated by patients' responses and conditions.

Refer students or patients to specialized health resources or community agencies furnishing assistance.

Administer local, inhalation, intravenous, or other anesthetics. Prescribe or recommend drugs, medical devices, or other forms of treatment, such as physical therapy, inhalation therapy, or related therapeutic procedures.

Perform physical examinations, make tentative diagnoses, and treat patients en route to hospitals or at disaster site triage centers. Record patients' medical information and vital signs. Perform administrative or managerial functions, such as taking responsibility for a unit's staff, budget, planning, or long-range goals. Order, interpret, and evaluate diagnostic tests to identify and assess patient's condition.

Direct or supervise less-skilled nursing or healthcare personnel or supervise a particular unit.

EDUCATION

University of Arkansas

Graduated 1997

Bachelor's Degree in Registered nursing

Contact this candidate