MARIAM AKINWALE

Address: ***-**** ****** ***** ****, Mississauga, ON Phone: 647-***-**** Email: ad23kj@r.postjobfree.com

Objective:

Customer-focused professional with excellent communication and problem-solving skills, seeking a customer service role. Dedicated to providing exceptional support, resolving issues, and ensuring customer satisfaction.

SUMMARY OF SKILLS:

•Skillful in utilizing excellent communication and interpersonal skills to establish strong connections with customers, enhancing overall satisfaction.

•Demonstrated capacity to excel in high-paced environments, coupled with a proactive problem-solving approach.

•Detail-oriented and organized team player with a positive demeanour

•Proficient in MS Office (Word, Excel, PowerPoint) and Email

WORK EXPERIENCE:

Manager

Dynamic men wear 2020– 2023

• Managed a business page, promoting and updating the latest products, while engaging customer communication through both email and phone channels.

• Oversaw garment deliveries and facilitated payment transactions

• Crafted personalized solutions for customer requests, ensuring positive experiences and fostering referrals

• Formulated creative product descriptions to attract customers to the website

• Conceptualized and executed online promotional events to enhance visibility and expand the customer base.

Merchandiser/Sales Associate

Nivea 2019- 2022

• Interacted with customers to introduce and sample new products, effectively promoting diverse product lines and driving sales growth

• Attentively addressed customer needs, offering tailored product recommendations based on individual requirements such as dry or sensitive skin

• Enhanced product visibility through the strategic arrangement of promotional displays, aligning with head office drawings/manuals

• Conducted inventory checks to optimize sales and promptly reported items for reordering

• Positioned products strategically, monitored market trends, and collaborated with the Marketing team to develop impactful merchandising campaigns, and collaborated with the Marketing team to create impactful merchandising campaigns

Clerk

FOODCO SUPERMARKET 2017- 2019

• Welcomed customers with a friendly and courteous demeanour

• Efficiently scanned items and completed transactions, ensuring a positive checkout experience

• Assisted customers by addressing inquiries and guiding them to desired products in the store

• Maintained organized and well-stocked shelves, creating visually appealing displays for last-minute purchases

• Maintained cleanliness by regularly wiping down and organizing the work area throughout the shift

EDUCATION:

HIGH SCHOOL DIPLOMA ST LUKE’S GRAMMAR SCHOOL 2012