Customer Service Route Sales

Duane D. Nelson

**** ********* **. ** / *******, Ga. 30013 / 770-***-**** / **************@*****.***

Objective

To obtain a position in your organization utilizing my talents, skills and experiences.

Skills

*Route distribution * Route sales * Route Developer * Cash control

*Territory development * Safety/Quality control * Organizer * Inventory management * Customer service care * Problem solver * Honest * Dependable

Work History

Acorn Cable Company LLC 05/ 2013 - Current

Responsible for assigned territory collecting payments, picking up cable equipment and maintaining a professional relationship with Spectrum Cable customers. Responsible for telephone follow-up with customers. Must turn in equipment to warehouse every Friday morning. The inventory count must be 100% accurate. I am responsible for door to door tagging of door tags with Spectrum message. Safety is a must!

Tucker Communications LLC 02/2008 - 04/2013

Responsible for assigned territory which included picking up equipment, processing payments and developing good customer relations. There were weekly sales goals that had to be accomplished and safe driving a must. Weekly safety meetings were conducted, and feedback was important. Must be able to set up an efficient route to maximize the best results.

Pratt Recycling 05/2000 - 09/2009

Each week the goal was to place ten 8-yard paper recycling containers. The cost to the customer was $45 per container. This bin helped cut the garbage cost for the customers. I was responsible for an assigned territory to maximize the output of recycling bins. I was responsible for cold calling on businesses each day. Every Friday there were weekly sales meetings and strategies on how to be successful. We were responsible for presenting marketing materials to our customers for recycling purposes.

Head Distributor Snapple Division 06/1995 - 02/2000

Route sales for assigned territory. Responsibilities included: maintaining shelf space in stores, growing shelf space, utilizing point of sales materials to increase sales, filled visa coolers, maintained stock in back room areas, provided receipts and necessary documentation per store, and developed good relationships customers etc.…

Each day routing and planning strategies occurred to improve route efficiency and safety. Sales goals were important to the growth of the business.

Coca Cola Enterprises 06/1985 - 11/1995

Route Merchandiser/ Account Manager

Responsible for maintaining CCE standards in three assigned bulk accounts (Kroger, Winn Dixie, and Dogwood Thriftown Foodmart). Communicated with store managers about coca cola products needed. Responsible for filling all visa-coolers, vending machines, displays, barrel coolers, and other coca cola items in the stores. Maintained clean shelves and kept appropriate inventory in stock areas of the stores. Good customer service and professionalism a must. Safety procedures were always maintained.

Account ManagerThere

The responsibilities included managing convenient stores with Coca Cola products, point of sales, merchandising, and good relationships for product growth. Responsible for twenty to thirty accounts and managing the route drivers in the area. I reported to the plant sales manager for strategies and other initiatives that grew sales.

Unitog 03/83 - 06/85

The route delivery responsibilities included organizing the route truck with the clean uniforms. The clothes were tagged based on the stops on the route. Whenever there were time sensitive stops, these were adjusted accordingly. We had to follow safety procedures at each location. Good customer service helped to grow the business and increased profitability. The route organizing changed from day to day.

Dempsey Dairies 09/81 - 02/83

The route sales delivery position was a daily loading of milk products on route truck. Responsible for collecting money according to company policy and procedures. Daily inventory, route ordering, route planning, managing assigned convenient stores/independent grocers, priced product, put up point of sale materials, rotated product, removed outdated product, cleaned shelf spaces, organized back stock, maintained a great professional relationship with management, increased product for more sales and shelf space. Continued to focus on safety and professional standards.

Education

Morehouse College Atlanta, Georgia 30310 Graduated 1981 Bachelors Of Arts Philosophy/Religion

References upon request

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