Jacquelyn Phillips

***** ** **** ******, ********, FL 32669 352-***-**** ad23ka@r.postjobfree.com

Education:

Florida International University (2022-Present) Miami, FL

Master of Health Services Administration, M.H.S.A. (Anticipated graduation May 2024)

Santa Fe College (2016-2022) Gainesville, FL

HEALTH SERVICES ADMINISTRATION, B.A.S. (Graduated May 2022)

Associate of Science, Nursing (Graduated May 2020)

Olean Business Institute (2001-2003) Olean, NY

Business Administration Associates Degree (Graduated May 2003)

Cuba-Rushford High School (1998-2001) Cuba, NY

Employment:

Heart2Heart Cakes, Cookies & Confections (08/2016-Present)

Owner/Operator 352-***-****

Bosshardt Property Management (05/2015-07/2016)

Portfolio Manager 352-***-****

Collier Companies (03/2012-05/2015)

Community Manager- Boardwalk Apartments 352-***-****

Community Manager- PineTree Gardens/Colonial Oaks 352-***-****

Rental Manager- Greenwich Green Apartments 352-***-****

Yes Communities (08/2011-03/2012)

Administrative Assistant/Collections/Payment 352-***-****

Florida Pest Control (07/2008-05/2011)

Accounts Receivable/Bookkeeper 352-***-****

National Techmark (02/2007-07/2008)

Collections (Recovery) Specialist 877-***-****

Account Solutions Group LLC (10/2005- 07/2006)

Senior Collector 800-***-****

Localnet Corporation (09/2005-06/2006)

Customer Service Representative 888-***-****

Vector Marketing (05/2002-08/2005)

Customer Service/Field Service Representative 800-***-****

Property Management Duties:

•Leased units, maintained and exceeded company occupancy goals.

•Adhered to budget, drafted budget forecasts.

•Interviewed, selected, and trained new team members, including mid-level management, for new-hire roles, and managed team of diverse personalities.

•Resident relations, collected outstanding rents, maintained attorney relations, prepared eviction and foreclosure proceedings, handled sensitive financial data, managing daily deposit, reconciled accounts, managed petty cash.

•Reported to regional office on a variety of issues, prepared for owner/management team community walks.

•Prepped for and executed 3 yearly “turns”, make-ready apartment quality control, and vendor relations.

•Fluent in property management programs: Yardi, Appfolio, Tenant Cloud.

Property Management Achievements:

2 promotions in 3 years.

Rookie of the Year 2012.

Turn Star Award 2012.

CAM certification 2013, 2014, 2015 Continued education courses/credits for CAM including but not limited to: Fair Housing, Property Management Law.

Administrative Duties:

•Customer service regarding billing, delinquent accounts.

•Kept up to date records for CFO, prepared and managed small claims court cases and represented the corporation in civil court, handling sensitive financial information, managing cash receipts, entered accounting transactions, prepared daily deposit.

•Maintained daily tickler filer on accounts that need periodic maintenance, excel reporting, maintained correct records, managed credit card system, reconciled accounts, researched and locating customers with no previous point of contact (skip-tracing).

•General assistant duties to CFO of company.

Administrative Accomplishments:

•Cross-trained in each department

•Continually met or exceeded collections goals monthly. • Collected in excess of $115,000.00 (delinquency) for the company in one year.

•Perfect Attendance Award

•Supervisor duties while supervisor on vacation or away.

•Trained new hires.

Volunteering:

Cake artist for Icing Smiles (2019- Present)- donating gifts of celebration cakes to terminally ill children, children spending birthdays in the hospital or in hospice care.

Fundraised and participated in The Children’s Heart Foundation annual walk (2016-present).

oTop 5 fundraisers in 2017, 2018, 2022, 2023

Contact this candidate