Timothy Norman

*** ** *** ** ****, Tarboro, NC **886– Email: ad23jx@r.postjobfree.com: - (c) 252-***-****

Objective: Seeking an opportunity offering significant contributions as a Dedicated worker completing assignments without supervision in a timely manner, looking to further my skills in Customer Service, Machine Operations, and any light industrial work that will allow me to progress and show my full potential.

Education:

Elizabeth City State University – Elizabeth, North Carolina (1997-2001)- In work

Edgecombe Community College -Tarboro, NC (1999-fall semester)

Summary of Skills: On-the-Job Training with every position: Quality Control, Team Work, and Production Processes

Microsoft Word, Excel, Machine Operation, and material handler, Powered Industrial Vehicle License (Forklift-sit down)

Machinery/Equipment Operator

Experienced forklift driver with a diversity of skills to include distribution organization, inventory control/stock

Trained and assisted other employees’ on-the-job skills training.

Experience includes operating extruder and calendar machines as well as over ten years in production.

Employment History:

Customer Rep, Alorica Rocky Mount Rocky Mount, NC (Sept 2019- Jan 2022)

Talks to customers over the phone, email, online chat or social media to resolve their questions

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Machine Operator, (Manpower) ABB Power T&D Pinetops, NC (June 2017- April 2018)

Starting up and shutting down the block machine; keeping written records of production

Minimal troubleshooting experience, and be able to perform labor duties as well

Stop the conveyor if any blocks fall out of line and straighten up the blocks

Responsible for cleaning the machine daily and changing out programs

Monitor the operation of the block machine, batcher, mixer, bucket, admix tank, conveyors, loader,

Organized and reviewed orders in the computer; prepared to receive and/or load trucks for shipments

Operated Forklift and trained associates to perform functions with accuracy/verification of destination

Machine Operator, Keihin Carolina Systems Technologies Tarboro, NC (Nov2012- Nov2016)

Operated Forklift and trained associates to perform functions with accuracy/verification of destination

Stop the conveyor if any blocks fall out of line and straighten up the blocks

Responsible for cleaning the machine daily and changing out programs

Monitor the operation of the block machine, batcher, mixer, bucket, admix tank, conveyors, loader

Operated machine to produce coil wire for production orders

Maintain, adjust, and perform minor repairs on the block machine and associated equipment.

Maintain work area in orderly and hazard-free condition

Walmart, Tarboro, NC (Nov 2010- Nov 2012)

Operate cash register receive payment from customers via charge payment, check or cash

Record changes in price using special sales bulletins and price sheets as references

Redeem coupons to discount purchases

Provide change on items sold to cash customers

Operate authorization systems for credit card and record the number on driver’s license to verify credit acceptance

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