Customer Service Office Manager

Katherine Marilyn Ornelas

**** ***** **. ********, ********** 90606

Cellular: 562-***-**** Email: **************@*****.*** PROFESSIONAL STATEMENT

Individual with excellent problem solving and critical thinking skills seeking to enhance my professional skills in a dynamic workplace. Self-motivated, hardworking, enjoys working in public and diverse populations. SKILLS AND ABILITIES

• MS Word, Outlook and Intermediate Excel-able to create pivot tables

• Proper telephone etiquette and multi-line management

• Knowledge of warehouse methodology and 3PL

• Ability to work and support a team environment

• Excellent customer service skills

• Computer literate, 10-key, 35 WPM

• Enthusiastic team member

• Bilingual (English/Spanish)

• Able to work well unsupervised

• Dedicated to the highest quality of work

• Able to make important decisions independently

• Schedule appointments

• Dependable and honest

• Medical Office Knowledge

WORK EXPERIENCE

Microflex Film Corporation. Riverside, California

August 2022 To October 2023

Office Manager & Scheduler

● Handle phone calls, e-mails, artwork

● Schedule every order for production

● Analysis artwork from customers

● Provide a meeting to review what is happening in production Castellano’s Fulfillment Center

Rancho Cucamonga, California

June 2017 To January 2022

Receptionist

• Handle phone calls, e-mails, and greeting clients in a professional courteous manner.

• Guide and process customer orders and inquiries in a fast-paced environment.

• Provide knowledgeable answers to questions about products, pricing, and availability.

• Respond to shipping inquiries and answer order status questions.

• Accurately enter customer information into database and process domestic shipments

• Assist in event marketing, including communications, advertising, and graphics coordination.

• Participate in meetings with planning teams to gather, analyze and prepare for events. Food 4 Less Bell Garden, California

June 2017 to June 2018

• Responsible for actively greeting, engaging, and assisting customers.

• Process customer transactions through the check lane quickly, accurately, and efficiently.

• Assist customers by providing information and resolving their complaints.

• Assist with stocking shelves and return merchandise to store shelves. EDUCATION

Santa Fe High School

Santa Fe Springs, California

Diploma: 2014

Rio Hondo College

Whittier, California

Currently going to college

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