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Medical Office Customer Care

Location:
Lake in the Hills, IL
Posted:
January 25, 2024

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Resume:

Marcquinne Johnson

Skills

●Microsoft Office Suite

●Records Management

●Customer Care

●Receptionist

●Medical Records

●Laboratory Experience

●Medical Office Experience

●Phlebotomy

●Triage

●Medical Scheduling

●EMR Systems

Epic

PROFESSIONAL EXPERIENCEOak

WalMart Morton,Il September 2022 - January 2023

Online Grocery Shopper

* Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customers as needed to ensure satisfaction; and following up on out-of-stock merchandise.

Oak Street Health, Peoria,Il December 2020 - July 2021

MOA

* Greet patients.

●Collect patients' personal information.

●Answer phone calls.

●Respond to emails.

●Schedule appointments.

Administrative and clinical duties

TELECIRS, Peoria, IL December 2019 – January 2021

Phlebotomist

●Identifying patients and their personal information by reviewing their identity documents.

●Assessing patient needs, reviewing patient history, and determining the reason (s) for drawing blood.

●Selecting gauge needles and preparing veins or fingers for blood drawing.

●Extracting blood from patients through venipuncture or fingers ticks.

OSF HEALTHCARE, Peoria, IL December 2015 – October 2019

Medical office Assistant

●Greet patients.

●Collect patients' personal information.

●Answer phone calls.

●Respond to emails.

●Schedule appointments.

●Validate clients' payment methods and medical aid coverage.

AMERICAN RED CROSS, Peoria, IL November 2014 – December 2015

Collections Specialist II

●Made outbound calls

●Contacted blood donors

●Managed accounts

●Took inbound calls and performed data entry.

UNITY POINT HEALTH METHODIST, Peoria, IL November 2011 – November 2014

Medical office assistant

●Greet patients.

●Collect patients' personal information.

●Answer phone calls.

●Respond to emails.

●Schedule appointments

●Validate clients' payment methods and medical aid

EducatiCarbondale Communit High School, CarbondaCertificate in PhlebotomySouth Suburban College - South Holland,

Certificate in Medical Assisting

Robert Morris College - Chicago, IL

Certifications and Licenses

Certified Medical Assistant (CMA)

CPR Certification



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