Customer Service Specialist
Resume:
JAMAICA CARTER
**** ******* *** - *****, ** ***** Usa
*****************@*****.***
Age: 24 years
Customer Service Specialist
Objective
As a customer service specialist i will use my experience and communication skills to resolve, enhance, and transform the face of customer interaction. Increasing ratings and profitability for the Company. Summary
I have over 5 years in various different types of customer service. Ranging from Call center,Dog sitter, and restaurant services. Im a dedicated hardworking person who loves a challenge and working fast paced resulting in customer satisfaction being my reward. Work Experience
07/2016 - 10/2017 Tasty Crab House Restaurant
aiken sc
Front End Service / Customer Service
As the lead front end server my roles were to open the store in a timely manner and ensure the set up for a busy day. Setting up tables, making tea, emptying the dish rack to ensure sufficient amounts of utensils for the shift before it starts. Turning on televisions and the radio for customer entertainment. Once the doors are opened and the day has started i welcome the parties in and get them seated and acquainted with the menu while grabbing drinks. Using my custom service and communication skills i help the customers choose the right meal to ensure satisfaction. After meals have been chosen and brought out i would then make sure that everything is correct and allow them to eat while also checking on other tables to maintain a helpful friendly atmosphere. After the day has ended we as a team help clean and decompress the restaurant for another day of thriving business.
10/2017 - 06/2020 Hello Fresh
aiken Sc
Account Manager
As an Account Manager for hello fresh my roles were to manage multiple accounts, Track shipments, handle payments and also set up accounts for new customers. Using communication and problem solving skills acquired from previous work experiences i was able to help our current customers with managing and making changes to their existing accounts, also assisting in making payments on account subscriptions to continue a profitable business exchange. All while marketing brings in new clientele everyday which made setting up new accounts a quick and pleasant experience.
06/2020 - 12/2023 StateFarm
remote
Customer Service Representative
Working for State Farm allowed me to demonstrate my skills and interact with many customers a day. I started as a Customer Service Representative. Where i was handling files and contacting customers to ask probing questions to get accurate information on their claimed vehicle. Using soft skills and patience im able to interact and also obtain the photos required to write the preliminary estimate. If the vehicle is already at a repair shop then i would call and be more formal to obtain information and photos of the claimed vehicle. I repeat the process honing my customer service skills with about 100 different customers a day
Education
06/2014 - 07/2017 High School Diploma in High School Aiken High School
Courses & Certifications
Serve Safe
07/2020 Etiquette course - Helping Hands Inc
Languages
Skills
• Customer Service - Expert
• Communication - Expert
• Patient - Expert
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