Deb Paone <ad23iu@r.postjobfree.com>

(no subject)

* *******

Deb Paone <ad23iu@r.postjobfree.com> Tue, Jan 2, 2024 at 11:25 AM To: Deb Paone <ad23iu@r.postjobfree.com>

Dear Prospective Employer,

I began my career as an Accounts Receivable Specialist in 1984 in a training class provided by Citicorp CRSI. For twenty five years I worked front end, back end, and Corporate Collections for major Banks, Credit Unions, and a Telecom Company in and around the Denver Metro area.

My career abruptly ended when I slipped on some ice breaking my back while walking from work to school, (I was attending Westward College to learn Internet Systems Security because computers have always been a hobby for me and I was interested in learning more of the technology) in November of 2004. Due to current economic concerns, I am interested in working on a Part-Time remote, hybrid, or in-house basis as I have been disabled with Rheumatoid Arthritis for the last 20 years. Therefore, I am interested in a Collections, Customer Service, Administrative Assistant, or Data Entry position on a limited basis.

My resume is included for your review, I know that it has been awhile since I have been in the workforce. However, if you take the opportunity to give me a chance, you won’t be disappointed. Thank you for your consideration,

Deborah L Paone

Deborah Paone

7561 Krameria St., Unit 2 * Commerce City, CO 80022 Phone: 720-***-**** *please leave a message*

Email: ad23iu@r.postjobfree.com

Professional Objective Highly-motivated, dependable, and seasoned professional seeking a remote call center agent position where I can utilize the skills developed over 20 years to provide the best in quality customer service. Professional Experience

Alliance Data Systems, Westminster, CO Front-end Delinquent Accounts Receivable Representative Oct 2001 - Apr 2004●

Arranged debt repayment or established repayment schedules. ● Advised customers of necessary actions and strategies for repayment of debt.

Vitamin Cottage, Lakewood, CO ● Cashier/Clerk Feb 2000-Sept 2001 Greeted customers in-person. ● Assisted customers with their selection of herbs & vitamins to maintain customers health and wellness. ● Cashiered front cash registers as needed. Corporate Accounts Receivable Representative Feb 1999 - Nov 2000 New Global Telecom, Golden, CO (In-House & Telecommute) ●

Persuaded business customers to pay all amounts due on credit accounts of phone usage fees. Locate and monitor overdue accounts, using computer searches, data basis and a variety of automated systems. Backend Delinquent Accounts Receivable Representative Apr 1996 - Sep 1998 Mellon Mortgage, Denver, CO ● Located and made acceptable payment arrangements on delinquent mortgages ● Trained fellow employees in collection/customer service techniques and all Federal laws. ● Achieved a track record of 98% of all collectable accounts in my portfolio.

Relevant Skills ●

Computer Literate: Windows 95, ME, 98, NT, 7, & 10

● Microsoft Word, Excel, Outlook ● Auto-dialers: TBS, Davox, & Melita

● Midwestern Common Sense

● Critical Thinking

● Excellent Writing

● Active Listening

● Superior Negotiation Skills

EDUCATION

High School Diploma Beloit Junior-Senior High School, Beloit, KS May 1976 NTI University Social Security Admin Ticket to Work Apr 2019

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