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Customer Service Call Center

Location:
Orlando, FL
Salary:
15
Posted:
January 25, 2024

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Resume:

JORGE E. SOTO

Pine Castle, FL *****

ad23ib@r.postjobfree.com / 352-***-****

SUMMARY

Being in constant contact with clients helped me to be a better listener. I learned to set goals and reach them. People like me for my style and performance. I hope to continue to offer all of my skills, work experience and education knowledge to my new work area ambience. I work well by myself, with very little supervision; as well as working in a team. I worked at a Call Center some years ago as well as a waiter in restaurants and retail stores which also improved my people skills.

I am fully bilingual English/Spanish

SKILLS

Beard Shaping

Familiar With Relaxer

Bald Fades

People skills

Motivational skills

Communication skills

Customer service

EXPERIENCE

Professional Barber / Self Employed - Clermont, FL 07/2007 - 10/2023 Cleaned and sterilized scissors, combs and clippers in alignment with safety and sanitation standards. Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day. Performed facial treatments such as hot towel face massage and beard trimming. Sanitized equipment and parts and maintained work areas in neat fashion. Recommended hair styles to compliment clients' facial features and coloring. Followed safety protocols regarding handling hazardous materials like dyes and chemicals . Draped and pinned protective cloths around customers' shoulders to prevent hair from falling on clothing. Kept work stations clean and sanitized scissors, combs and other styling tools. Resolved customers concerns with knowledgeable and professional approach. Met with customers to discuss style preferences and special requirements before treatment. Educated clients about different hairstyles, cuts, shaving techniques and aftercare advice. Handled incoming phone calls and scheduled appointments. Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics. Used razors to shave beards or neck and temple contours. Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.

Styled and designed traditional and contemporary hairstyles for men and women daily. Cut and trimmed hair according to clients' instructions or current hairstyles. Responded to customer inquiries by phone, email and in person. Maintained loyal and consistent clientele and gained new clients through social media promotion. Delivered superior beard care with trimming, shaping or lather and shave services. Operated cash registers according to company policies while ensuring accuracy in transactions and record JS

keeping processes .

Demonstrated knowledge of safety practices when using sharp objects such as razors or scissors. Provided haircuts, shaves, trims, fades, and other barbering services to clients. Established loyal clientele through relationship-building and excellent customer service. EDUCATION AND TRAINING

Associate of Arts: Music Production 05/2010

Orlando Technical College - Mid Florida Tech - Orlando, FL High School Diploma 05/1999

Dr. Phillips High School - Orlando, FL



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