I am a detailed and results oriented professional who has been consistently praised as adaptable and a problem solver by both my co-workers and management team. Over my 19 years with Walgreens, I have consistently demonstrated leadership, problem solving, and dedication to customer service in all aspects throughout my career. I am also consistently looking for self-improvement in both my personal and professional development.

Education

2003

Bachelor of Science in Education

Saint Mary-of-the-Woods College, Terre Haute IN

Training

CompTIA A+

CompTIA Security+

CCNA

Skills

Customer Service Relations

Critical Thinking

Hardware and Software Troubleshooting

Network Troubleshooting

Results Driven

Active Directory

Classroom Management

Supply Management

Experience

2021-2022(School year)

Ace Academy of South Florida

Prepared for parent student conference

Consistent communication with parents over student’s progress

Developed lesson plans

Conducted and created IEPs

Worked with therapists to ensure students progression

Kept classroom organized and ensured that the students helped maintain the proper classroom environment

Collaborated with my peers to help develop students

Worked with children with disabilities (Down Syndrome, Autism and Blind)

2020-Present

Customer Service/Walgreens/Homestead

Manage store wide inventory

Shows customer obsession by ensuring that all their needs are met

2016-2020

Customer Service / Walgreens/ Tampa, FL

Manage store wide inventory

Shows customer obsession by ensuring that all their needs are met

2015-2016

Interim Shift Lead / Walgreens/ Tampa, FL

On site help for IT tech, to help resolve all technical issues

Ensured that all associates on shift stayed on task

Managed shift cash flow

2008-2015

Head Photo / Walgreens / Terre Haute, IN

Managed customer orders

Supply management of entire Photo Department

Gained customer trust

Exception Customer Care Walgreens Corporate training

2004-2008

Photo Tech / Walgreens / Terre Haute, IN

Managed day to day photo orders as they came in.

Managed customer orders

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