CONTACT

Address : Lawrenceville, GA *****

Phone : 470-***-****

Email : ad23i4@r.postjobfree.com

SKILLS

• Excellent Written Communication

• Team Player

• Payment Posting

• Procedure Development

• Accounts Receivable Management

• Data Entry Proficiency

• Patient Account Management

• Analytical Thinking

• Professionalism

• Conflict Resolution

• Invoicing Proficiency

• Customer Engagement

• Audit Procedures

• Month-End Closing Procedures

• Collection Practices

• Insurance Verification

• Organizational Skills

• Problem Solving Abilities

• Attention to Detail

• Payment Processing

• Dispute Negotiation

• Bank Statement Reconciliation

• Debt Management

• Bookkeeping

• Correspondence Preparation

• Negotiation

• Account Management

• Accounts Receivable

• Medical Collection

Microsoft Excel: Advanced functions

(VLOOKUP, SUMIF, COUNTIF), pivot

tables, data validation

•

• Conditional formatting,

PROFESSIONAL SUMMARY

To obtain a position with a company that will allow me to utilize my skills for growth and advancement. Veteran collections specialist with a strategic and methodical approach ensuring customer care to increase profit margin. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Efficient billing professional with 16 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. WORK HISTORY

Electronic Monitoring Billing Specialists, 11/2023 to Current Talitrix - Alpharetta, GA

• Collected over 200,000 small balance in first 83 days Enhanced data integrity by implementing strict quality control measures on all billable items entered into system.

•

Collecting on past due accounts regarding electronic monitoring for defendants who are currently awaiting trial.

•

• Recorded 40,000 in first 2 weeks.

Collected 75,000 in total month sales in 30 days

Collections assisted with Fulton County overcrowding of Fulton County pretrial project services

•

Declined overcrowding in 35 jurisdictions in Ga by 15-25% Monitored high profile defendants and high-risk level offenders

•

Developed comprehensive reports to track progress, identify trends, and inform decision-making processes.

•

Corresponded with District Attorney & Superior Courts for pre indictment revocation calendars

•

• Corrected, voided and stopped recurring invoices via QuickBooks Online

• Reviewed caseloads to manage reconciliation process appropriately Applied bond orders and emailed bond orders to case managers for state funding

•

Spoke with attorneys while filtering district attorneys and case managers over high-profile cases

•

Reviewed denials of modified bond orders and applied final dispositions

•

Analyzed protective orders to ensure clients were in appropriate and accurate compliance zones

•

Alerted courts or case managers of device tampers and non- compliant clients on account issue

•

• Deleted invoices and applied refunds via QuickBooks online

• Processed card information through QuickBooks for arrear ALEX TOWNS

• Macros,

• Financial modeling.

• Oracle, Sage, Scram

• Quickbooks knowledgeable

• HIPAA Certified

• Persuasion Strategies

Commercial Lending and

Refinance

•

• Credit and Collections

• Invoice Processing

• Contract Preparation

• Claims Processing

Senior Collection Specialist, 07/2023 to 11/2023

Empower Brands - Alpharetta, GA

• Emailing insurance carrier insurance contacts invoices regarding delinquent accounts on jobs performed by service

• Identified proper contacts

through contractual agreements

regarding insurance payments

and correcting their status via

MS Excel

• Adjusting spreadsheets for

correcting accounting of

customer jobs provided

• Alerting and adjusting invoices

and email contractor work

authorization agreements to

create clarity on customer jobs

• Created excel tables to signify

and relate accurate account data

for payroll and collection

departments

• Identified incorrect invoices and

adjusted spreadsheets to reflect

account status

• Used correct formulas via Excel

to calculate refund amounts and

payment averages

• Notated customer complaints for

resolution before and after job

duty to correct invoicing

• Managed accounts receivable

process, ensuring accurate and

timely recording of financial

transactions

• Utilized advanced Microsoft

Excel functions and formulas to

analyze and reconcile accounts

receivable data

• Created and maintained

comprehensive spreadsheets to track outstanding invoices, payment schedules, and customer payment

history

• Developed automated Excel templates for invoice generation, reducing processing time by 30%

• Used V Lookup to retrieve specific information from AR system, outstanding balances, customer ID's, invoice numbers etc.

• Adhered to all federal, state, and local laws governing debt collection practices.

• Analyzed customer payment patterns and trends to identify potential issues.

• Conducted regular reviews of internal policies and procedures related to collections activities.

• Developed and maintained relationships with customers to facilitate collections process.

payments per ankle monitor device

Helped to facilitate overcrowding project in Fulton County and negotiating payment with offenders to avoid revocation

•

Sent notice to courts for legal proceedings for appropriate revocations

•

• Applied, voided, deleted refunded invoices to clients

• Identified proper contacts

through contractual agreements

regarding insurance payments

and correcting their status via

MS Excel

• Adjusting spreadsheets for

correcting accounting of

customer jobs provided

• Alerting and adjusting invoices

and email contractor work

authorization agreements to

create clarity on customer jobs

• Created excel tables to signify

and relate accurate account data

for payroll and collection

departments

• Identified incorrect invoices and

adjusted spreadsheets to reflect

account status

• Used correct formulas via Excel

to calculate refund amounts and

payment averages

• Notated customer complaints for

resolution before and after job

duty to correct invoicing

• Managed accounts receivable

process, ensuring accurate and

timely recording of financial

transactions

• Utilized advanced Microsoft

Excel functions and formulas to

analyze and reconcile accounts

receivable data

• Created and maintained

comprehensive spreadsheets to ensured customer care while satisfying client's needs

Commercial Recovery Specialist, 09/2021 to 06/2023 C2C Resources, LLC

Created and maintained comprehensive spreadsheets to track outstanding invoices, payment schedules, and customer payment history

•

Developed automated Excel templates for invoice generation, reducing processing time by 30%

•

• Used V Lookup to retrieve specific information from AR system

• Outstanding balances, customer ID's, invoice numbers etc Adhered to all federal, state, and local laws governing debt collection practices

•

• Analyzed customer payment patterns and trends to identify potential issues Conducted regular reviews of internal policies and procedures related to collections activities

•

Developed and maintained relationships with customers to facilitate collections process

•

Identified proper contacts through contractual agreements regarding insurance payments and correcting their status via MS Excel

•

• Adjusting spreadsheets for correcting accounting of customer jobs provided

• Alerting and adjusting invoices and email contractor work authorization agreements to create clarity on customer jobs

Created excel tables to signify and relate accurate account data for payroll and collection departments

•

Identified incorrect invoices and adjusted spreadsheets to reflect account status

•

Used correct formulas via Excel to calculate refund amounts and payment averages

•

Notated customer complaints for resolution before and after job duty to correct invoicing

•

Managed accounts receivable process, ensuring accurate and timely recording of financial transactions

•

Utilized advanced Microsoft Excel functions and formulas to analyze and reconcile accounts receivable data, Gathered intel from sources to identify controllers or ap specialists with Fortune 500 companies to remit payment of past due invoices

•

• Collected over 17,000 first month (small bal)

• Promoted to Senior Recovery Specialist in one month Collected customer data for bank transfer wires with customer from client for past due invoices, other forms include submission of classified information via credit/debit, ACH check

•

• Assisted disabled senior customers with correct payments to client and

• Team Oversight ensured customer care while satisfying clients needs Familiar clients include industrial supplies, rental, lease agreements, merchant apps, waste rentals, medical equipment, business/sales tax owner/brokered car shipments, NSF bad check writing prosecution

•

Communicated with high level business executives overseas and nationally to secure invoice payment for Fortune 500 companies

•

• Promoted to mid balance first 40 days with company Prepared proper paperwork and evidence for client attorneys for legal evaluation to acquire successful judgments or necessary bank levies and liens

•

Successfully countered arguments with knowledge of purchase orders and contractual agreements for payment to be remitted to client

•

Increased client sales due to high successful level collection activity reported 400,000 increased revenue in client sales first 60 days

•

Reported accurate information to sales for client transparency on delinquent accounts

•

Provided documents for legal aides and client attorneys to perform writ of executions and attorney receivership fee proposals for clients

•

Prepared documentation for alcohol licensing boards for recommendation of revocation of liquor licensing

•

Collected on NSF/Fraudulently manipulated check issuers and individuals of bad check writing mid balance

•

Knowledgeable of law and statutes of bad check writing laws in particular states

•

Collected on brokered freight shipments from trustee and cosignees with POD's and EPOD's

•

Provided notations for account clarity while creating aging reports to keep client/sales updated

•

Located business owners, executive officers, power of attorney through skip tracing and Secretary of

•

• State search for verification of ownership

Collections Manager, 09/2019 to 08/2021

Cenlar FSB

Collections Specialist, 01/2018 to 07/2019

CAC Financial

Collections Representative, 09/2016 to 12/2016

Community Loans of America

11/2009 to 07/2015

Purdie/Chat & Associates

Prepared account for client reps for fire code revocations/violations for city Fire Marshall's for failure of non payment000 mid balance (1st month in mid bal)

•

Credited accounts due to client reconciliation for returned equipment for proper adjustment of invoice balances.

•

Conferred with client via telephone to determine reasons for delinquency on unpaid accounts

•

• Located unpaid and monitored accounts using different automated systems

• Skip traced accounts to verify and obtain information for file records Persuaded account owners to pay accounts following FDCPA and FCRA law and policy

•

Gave accurate detailed account of collection efforts via phone with clients on recorded phone calls

•

Performed administrative duties such as erasure and holding of sensitive client information, damage control of disgruntled clients to ensure customer care

•

Dispersed account portfolios properly and provided proper guidance of special accounts

•

• Worked remotely with law offices and attorney for disable and elderly clients

• Global Management Company

• Generated well over goal amount monthly

• Made up to 150/200 outbound calls per day day

• Negotiated proper terms to ensure contractor fulfillment

• Strictly adhered to FDCPA and regulations

• Establishes communicative control with clients without hassle

• Diffused calls with legal representatives as well as customers

• Reached monthly goal requirements

• Supervised collection calls with title loan recipients

• Collected a total of 7,000 weekly

• Managed accounts in time sensitive manner

• Provided fellow team members with helpful strategy

• Provided management proper overview of account status

• Generated 80% revenue face value of debt portfolio

• Worked under FDCPA

• Status accounts properly for management review

• Processed transactions using e commerced Party Collector

• Maintained a database of customer contact information and payment history Used effective questioning techniques to clarify why debtors were delinquent

•

Worked closely with attorneys and court personnel to pursue legal action as necessary.

•

• Worked under FDCPA laws

• Avoided dilemmas and conflicts with customers

• Communicated with law offices weekly to ensure customer security

• Logged in notations accurately for each phone call

• Managed post-dates of clients in chronological order

• Collected an average of $2,200 per week

• Worked in fast pace environment while assisting floor members

• Utilized skip trace information

• Provided skip trace abilities to ensure customer care

• Maximum collected of 5,760 on delinquent payday loans in one week

• Notated and filed card information correctly for customer payments EDUCATION

GED/Diploma : Computer Programming, 04/2009

Some College Gwinnett Technical College - Lawrenceville, GA CERTIFICATIONS

HIPAA Certified Persuasion Strategies

Contact this candidate