Billing Specialist Member Solutions
Resume:
Warsaw VA *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Billing Specialist
Northern Neck Insurance - Irvington, VA April 2021 to August 2023
My previous position at Northern Neck Insurance as a Billing Specialist, also apart of Member Solutions, allows me to assist in heavy call volume, assist with processing payments, typing letters and other duties to meet the members needs. Prepare LEDES files for submission to clients via web-based e-billing systems or via email. Monitor and resolve all eBilling rejections received. Complete WIP reports for company to track billing
Run WIP Summary and WIP detail reports.
Review realizations set for projects and services.
Review WIP time entries and determine what is ready to bill based on the contract and billing schedule.
Finalize invoices, distribute to clients through eBilling, email, mail, and fax
Issue and post invoices.
Assist clients with invoice questions.
Create customized invoices for the clients.
Send invoices to the partners for review.
Meet with partners to discuss billings.
Work in the BillBlast ebilling system to ensure that all invoices are uploaded successfully without rejections.
Run reports requested from partners such as transaction history, realization, total hours on project, previous billings, unbilled WIP, and more.
Process client bills using the company’s proprietary billing software.
Reconcile billings with AR.
Process invoice electronically through various websites Claims and eBilling
Work with AR and partners to resolve credit adjustments.
Assist partners to make their monthly goals.
Various other duties.
Troubleshoot and resolve advanced errors.
Billing Specialist
Advance America - Kilmarnock, VA August 2008 to June 2020
Duties:
•Processing loans and ensuring all required documentation is included in each customer's file
•Complete transactions accurately and in a timely manner on both new and existing accounts
•Preparing end of day deposits
•Assisting customers with completing forms
•Entering customers information into the database to determine eligibility for services
•Manage incoming and outgoing calls in a professional, customer-oriented manner using proper phone etiquette
•Run WIP Summary and WIP detail reports.
•Ebilling of clients through billing websites
•Maintain an on-going marketing strategy and marketing tracking sheets for the center
•Provide operational support by working with other departments to solve issues that develop
•Manage the appearance of the center by keeping it clean and organized
•Lead team in collecting Past Due, Non-Sufficient Funds, Write Offs, and perform field calls
•Recommend and sell products and services to meet customer's needs
•Provide on-site training instruction on all aspects of leadership, company procedures and policies
•Ensure center staff fully comprehends how to perform their job duties and responsibilities as well as understand how to use our computer system
•Review WIP time entries and determine what is ready to bill based on the contract and billing schedule.
•Recruiting, hiring, training, disciplining, evaluating, developing, and terminating of center staff
•Control cash flow, balancing and audits while maintaining LP standards
•Manage P&L, payroll and other budgeted items; continuously identify ways to control costs
•Run reports requested from partners such as transaction history, realization, total hours on project, previous billings, unbilled WIP, and more.
•Maintain employee files and process all new hire paperwork according to company timeline
Receptionist
Rappahannock Westminster-Canterbury Retirement Community - Irvington, VA February 2004 to July 2008
•Duties: Greeted visitors at community's front reception desk in a professional and pleasant manner
•Received incoming calls and ensured questions and needs were directed to appropriate person
•Answered general questions from potential residents and inquiring families and provided informational brochures and packets
•Collected monthly payments from residents
•Perform administrative and clerical support tasks for community, including typing financial reports, updating resident rosters and distributing mail
Front Desk Clerk
Super 8 Motel - Tappahannock, VA March 2002 to August 2002
Duties:
•Greeted guests in a professional and pleasant manner
•Made and confirmed reservations
•Registered and assigned rooms to guests and issued room key cards
•Distributed telephone message to appropriate personnel
•Kept records of occupied rooms and guests' accounts
•Presented statements to and collected payments from departing guests
Education
Associate's in Paralegal Studies
Kaplan University 2009
Skills
•Assistant Manager Experience
•Phone Etiquette
•Payroll
•Childcare (8 years)
•Typing
•Babysitting
•Legal Research
•Microsoft Excel
•Basic math
•10 key calculator
•Microsoft Word
•Legal Drafting
•Accounts Receivable
Assessments
Customer service — Proficient
November 2020
Identifying and resolving common customer issues Full results: Proficient
Sales skills — Proficient
November 2020
Influencing and negotiating with customers Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
May 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
●Proficient in Word, Excel, Access and Power Point
●Strong written and interpersonal communication skills
●Excellent customer service, organizational and time management skills
●Ability to remain calm in adverse situations
Contact this candidate