DAVID BARNETT

+1-289-***-****

ad23hv@r.postjobfree.com

KITCHENER, ON

OBJECTIVE

Dedicated and results-driven professional seeking a challenging position in customer service or sales, where my strong interpersonal skills, problem-solving abilities, and passion for exceeding customer expectations can contribute to the overall success and growth of the organization. Eager to leverage my proven track record in building client relationships, driving revenue, and delivering exceptional customer service experiences to make a positive impact on both customer satisfaction and sales performance.

EXPERIENCE

2020 – present Podcast Founder/Host, Kitchener, Ontario

3rd Intermission Podcast

-Developed and hosted engaging and informative podcast episodes on hockey-related content, including the Toronto Maple Leafs, socio-economic issues, diversity and inclusion in sport, and current events.

-Conducted in-depth research to ensure well-informed and thoughtful discussions, maintaining high-quality content standards.

-Utilized social media platforms to promote episodes, engage with the audience, and build a strong community of listeners.

-Monitored podcast analytics and feedback, adjusting content strategy to enhance audience satisfaction and growth.

2021 – 2023 Sales and Sourcing Representative, Kitchener, Ontario

DOZR Limited

-Proactively identified and pursued new business opportunities to meet and exceed sales targets.

-Cultivated and maintained strong relationships with clients, understanding their needs and providing tailored solutions.

-Conducted product presentations and demonstrations to showcase features and benefits, addressing client concerns and objections.

-Collaborated with internal and external stakeholders to develop and implement effective sales strategies, contributing to overall team success.

-Negotiated contracts, pricing, and terms to ensure mutually beneficial agreements for both the company and clients.

2020 – 2021 Customer Service Representative, Kitchener, Ontario

Majorel Canada

-Acted as the first point of contact for customers, addressing inquiries, resolving issues, and providing information on banking products and services.

-Assisted clients in opening and managing accounts, explaining account features, transaction details, and resolving account discrepancies.

-Investigated and resolved customer complaints, ensuring prompt and satisfactory resolution.

-Collaborated with internal departments to address complex issues and escalate concerns when necessary.

-Proactively identified and communicated potential issues to management, contributing to continuous improvement in customer service.

EDUCATION

Honours Bachelor of Arts in Philosophy, and Kinesiology and Health Science

York University, Toronto, Ontario

Completed a rigorous curriculum in logic and critical thinking, ethics and moral philosophy, exercise physiology, biomechanics, and nutrition and health.

Diploma in General Arts and Sciences

Sheridan College, Oakville, Ontario

Acquired a well-rounded foundation encompassing critical thinking, diverse coursework in literature, social sciences, and effective communication skills.

COMMUNICATION

Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with team members, clients, and stakeholders.

LEADERSHIP

Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.

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