English

*-(***)-***-***

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C O N T A C T P R O F I L E

S K I L L S

E D U C A T I O N

Order Coordination W O R K E X P E R I E N C E

Telephone Management

Microsoft Word

Complex Problem-Solving

Call Center Operations

Leadership Techniques

Quality Assurance Optimization

Inbound Phone Call Management

Online Communications

Company Policies and Procedures

Cultural Competence

Continuous Learning

Time Management

Information Technology

Lakeland Community College

In progress

Client Communication Specialist

Rocket Mortgage Fieldhouse

Proficient in understanding client needs, providing personalized solutions, and ensuring client satisfaction.

Skilled in handling client inquiries, feedback, and resolving issues in a timely and professional manner.

Excellent written and verbal communication skills to convey complex information clearly and concisely.

Proven ability to tailor communication styles to different audiences, including clients, stakeholders, and team members.

Extensive experience in managing communication across diverse channels, such as email, phone, social media, and in-person interactions. 2022 - Present

A dedicated Customer Care Advocate with extensive experience in the resolution industry. Built to thrive in the remote industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. L A N G U A G E S

S H A N N O N B E N N E T T

Dispatcher/Customer Service Agent

Team Towing

Exceptional verbal and written communication skills, capable of conveying information clearly and concisely to customers, colleagues, and drivers. Proven ability to handle multiple tasks simultaneously, including managing phone calls, dispatching drivers, and addressing customer inquiries, while maintaining accuracy and composure.

Demonstrated dedication to providing excellent customer service, handling complaints empathetically, and ensuring customer satisfaction through prompt and courteous responses.

Familiarity with dispatching software, CRM systems, and other relevant tools to manage customer information, track orders, and facilitate seamless communication with drivers and team members.

2019 - 2021

High School Equivalency

C U S T O M E R S E R V I C E A D V O C A T E & R E S O L U T I O N S P E C I A L I S T 1-(330)-338-325

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C O N T A C T

C U S T O M E R S E R V I C E A D V O C A T E & R E S O L U T I O N S P E C I A L I S T W O R K E X P E R I E N C E

E X P E R T I S E

Exceptional Communication Skills:

Proficient in conveying complex

information in a clear and customer-

friendly manner, ensuring a positive

experience.

Problem-Solving Abilities: Skilled in

identifying customer pain points and

resolving issues promptly, striving to

exceed customer expectations.

Time Management: Efficient in

prioritizing tasks and managing time

effectively to provide quality care to

patients.

Multi-Channel Support: Proficient in

providing support across various

channels, including phone, email,

chat, and social media.

Data Entry and Record Keeping:

Skilled in accurately documenting

customer interactions and

maintaining comprehensive records

for future reference.

Adaptability: Quick to adapt to

changing circumstances and learn

new processes or technologies to

enhance customer service.

Customer Service Representative

EBSCO Teleservices

Maintaining a positive and friendly demeanor to create a pleasant customer experience and foster a good company image.

Accurate and organized in entering customer information into databases and documenting interactions for future reference.

Willingness to participate in ongoing training and development to improve customer service skills and stay updated with industry trends. Familiarity with CRM systems to efficiently track customer interactions, update records, and maintain accurate data.

2008 - 2012

S H A N N O N B E N N E T T

Customer Service Representative

Nationwide Mutual Insurance Company

Able to quickly adapt to changes in processes, policies, or technology to provide consistent and effective customer service.

Team player: Collaborative attitude, working well with team members and other departments to resolve customer issues and achieve common goals. Thorough understanding of company products and services, enabling the ability to offer detailed explanations and recommendations to customers. Experienced in analyzing customer issues, identifying root causes, and providing timely and accurate solutions to ensure customer satisfaction. Empathy and patience: Skilled at understanding customer concerns, demonstrating empathy, and remaining patient in challenging situations. 2005 - 2008

Customer Service Representative

Proven track record of delivering exceptional customer service in a fast-paced environment.

Proficient in accurately inputting customer information, service requests, and other relevant data into the company's database or CRM system. Skilled in de-escalating tense situations and diffusing conflicts professionally, while maintaining a focus on reaching mutually beneficial resolutions. Accurate and timely recording of interactions, service details, and relevant information in the database for future reference and analysis. 2001 - 2005

NOFF

A S S E S S M E N T S

Data Entry / Attention To Detail

Proficient

Customer / Patient Privacy

Expert

Written Communications

Expert

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