Charles O'Donnell

** *. ********* **.

Columbus, OH 43213

614-***-****

ad23gx@r.postjobfree.com

ad23gx@r.postjobfree.com

**** - *******: IKON/Ricoh – Managed a staff of 6 that included print production, mailroom, hospitality and reception.

• Assistant Site Manager - When I started there was very little trust of the production team. I hired and trained two new associates. Our workload doubled and we began to get requests from associates who had been doing all their own production.

• I was able to add services that we had not been performing for the client including mass mailings, basic design work and booklet and brochure creation.

• I raised the Site Certification score from a failing grade of 80% to a 4 star 95%.

• I trained associates to perform simple repairs on the printer/copier fleet, thus cutting service calls and saving the firm the cost.

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Site Manager - Manage a staff of 4 employees and a fleet of 425 printers and copiers.

• In my time at this position I have made improvements in the way inventory is handled that has made a considerable difference in our site P&L.

• Prior to my arrival our site was operating at a loss under my leadership we were able to make the site profitable.

• Other changes that I have instituted including training staff to be more proactive and have increased technical knowledge has helped my company renew the expiring contract that we have with the school.

• In my time with Ricoh I have trained seven employees who have gone on to become site supervisors or managers.

Print Center Supervisor - Run in house print center at client’s location. I lead team of 5 members training them in use of all machinery and desktop applications, including printers, cutters, folders etc. We use InDesign, Illustrator, Photoshop and Acrobat Pro as well as Word, Power Point and Excel. I have been looked to as a problem solver with print related issues not only at my site but also several other sites in the area. I have helped create pricing structure for two different print centers within the city. I work with vendors to produce print jobs that are out of the Copy Centers capabilities, getting estimates, awarding the job, press approvals and follow through. I have also designed and contributed to the company newsletter, designed specials flyers and signage. Order and track supplies and place and track service calls.

2006 - 2008: ABC Imaging/HNTB

Shop Manager - Managed workflow with a staff of seven for the print shop and copier/printer fleet in architecture and engineering firm.

We run both digital printing and offset. I was hired as an associate and within 6 months I was promoted to Shop Manager. I have helped the shop become much more organized and productive by making changes in work flow and quality assurance practices. I have made improvements in the tracking and ordering of supplies. Designed a program to more easily quote prices. I have helped hire a staff which has brought more stability to the shop and cut down on employee turnover. Customer Service is the main priority and I have excelled in this aspect.

Project Manager - This includes receiving request from customer, planning production and scheduling production from pre press through bindery. I supply quotes estimating jobs manually and with a computer program. Monitoring work flow and follow up are essential to success of the print procedure. I have helped implement an electronic job board in which all project employees may track the process of any project in house.

Within 4 months with the company, I was continually able to handle a heavier work load. In fact, of the five project

managers I routinely handled 35% of in house jobs.