Brenda Coleman

*** * ****** **, ******* TN 731-***-**** ad23g6@r.postjobfree.com

Profile

An experienced human resource professional passionate about working with people. I excel at training and developing people to become the best in their professional and personal lives.

Experience

MANPOWER (FRANCHISE ) 2-17-1994 TO 12-4-2023

Chief People Officer July 2021 to December 2023

Managed Human Resources, Safety, Training, Workers Compensation, Investigate Complaints, Accidents, Injury and Property, Disciplinary Decision Making, Compliance

Coaching, Counseling, Conflict Resolution

Member SHRM, Local and National

Recruited, hired, trained, and coached over 100 staff members on customer service, order fulfillment, safety, etc.

Decreased reportable injury rate for associate injuries 10% in the past five years.

Director of Franchise Operations March 2018 to June 2021

Leader for managers and supervisors in Dyersburg, Paris, Selmer, Lexington offices

Developed Managers and Directors to be effective in their roles.

Train all new hires on process guideline online and in person training

Reduced internal turnover by utilizing Talent Traits to identify candidates and team members natural wiring enabling more effective planning and training techniques for their professional and personal development.

Regional Director August 2014 to March 2018

Jackson, Dyersburg, Selmer, Lexington, Milan, Paris, Union City, Tupelo MS

Opened office in Tupelo MS, hired and trained new staff.

Created recruiter, staffing specialist training guides for managers.

Revised safety manual

Transitioned from one front office system to a more efficient front & back-office system.

Part of team creating training manual for new system

Updated staffing process with new system and trained franchise staff

District Manager January 2014 to July 2014

Jackson, Dyersburg, Selmer, Lexington, Milan, Paris, Union City

Leader for managers and supervisors in multiple locations.

Implemented individual development sessions for managers and supervisors.

Established measurable performance metrics for all staff positions.

Internal auditor for Quality Program

Consistently developed and delivered training to al staff within the franchise.

Claim management for Injured associates.

Branch Manager February 2002 to December 2013

Dresden, McKenzie, Paris, Milan, Trenton, Union City, Lexington, Jackson, Client Onsite Location

Day to day operations in field offices

Planned marketing activities to increase sales and gross profit.

Opened offices in Union City, Lexington, established on-site program within a client facility.

Consistently exceeded monthly sales and customer expectations. Winner of Circle of Stars Award

Improved placement percentage by changing process so order fulfillment goal could be reached, assigning associates to client within 48 hours after receiving order.

Trainer for the franchise for Annual Certified Drug Free Workplace sessions

Staff cross trained to work in any office.

Staffing Supervisor Dyersburg TN March 2000 to February 2002

Order Fulfillments, Client, and Associate Satisfaction

Trainer for new employees on Predictable Performance System and Safety Procedures

Net Promoter Score 3.65 out of 4.0

Staffing Specialist Dyersburg TN February 1994 to February 2000

Sourcing, Screening, Hiring Candidate Exceptional Client Service

Key skill Selling increased Revenue by 3%

Temporary associate turnover rate at 111% annual the average was 333% annually.

Education

2011-2013 Daymar College Louisville Kentucky

Associate of Science Human Resource Management

References

Available Upon Request

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