Teauizje' Shelton

Customer Service Representative

Kansas City, MO 64106

ad23fq@r.postjobfree.com

+1-816-***-****

To secure a challenging entry-level position which will allow me to enhance my customer service and leadership skills with opportunities to grow in a rewarding field. Work Experience

Receptionist and Chat Specialist

Ruby Receptionists - Kansas City, MO

January 2019 to Present

Display strong written communication skills, including proper grammar and spelling. Maintain the ability to clearly communicate with diverse audiences via chat and via phone. Provide information to current clients, customers or patients. Gather personal/sensitive information from current and potential clients, customers and patients in a strategic order. Precisely review accounts and transfer callers to appropriate/ requested destination or take detailed messages. Properly and completely fill out request forms. Provide awesome customer service while maintaining quotas and satisfaction statistics. Customer Care Specialist/Collections Rep

SFS (amg services) - Olathe, KS

March 2016 to January 2019

Responsibilities

Receive incoming calls from customers regarding short term loans. Updated and provided account information through a secure network. Send out appropriate correspondents via email or mail. Carefully authenticate customers, following federal and internal guidelines and procedures before releasing any personal information. Gather banking info and process payments by phone. Negotiate and arrangement repayment options. Maintain the requirements for stats on a day to day basis. Trainer/Customer Service Escalations Representative/Collections AMG Services - Overland Park, KS

August 2012 to March 2016

Conduct training classes consisting of 3-5 new hires. Make out training schedules. Acted as new hire supervisor until new hire complete the training process. Reported to work when scheduled and on time in a high volume call center. Received inbound calls from customers wanting to start or renew their existing pay-day loan. Set up payment plans, processed payments received and provided settlement assistance to customers with outstanding accounts. Inbound/Outbound escalated calls and prevent any further escalation. Provided prompt, efficient and friendly customer service and conflict resolution to all customers. Assisted other departments in need of customer assistance to resolve problems and issues. Key Holder/ Cashier / Sales Floor Associate

K-Mart Retail Store - Kansas City, MO

June 2008 to August 2012

Acted as supervisor with opening and closing the store. Preview setups and assign employees to different tasks. Complete security walk through before locking store at night. Smiled and greeted customers in a friendly manner on a daily basis. Ran the department cash registers and completed transactions, received payments, made change, drop deposits, etc. Maintained cleanliness of the store sales area during store hours, stocked product shelves and returned merchandise to its proper location. Maintained customer satisfaction and remained knowledgeable of the store merchandise. Provided assistance to the customer service desk, repriced items from a printout, cleaned up assigned aisles and performed price checks. Conducted jewelry audits and submitted any missing pieces to Loss Prevention. Assisted in store wide quarterly audits. Followed daily instructions, rules and regulations, policies and procedures implemented. Education

Associate's in Web Graphics and Design

DeVry University - Kansas City, MO

2009 to 2011

High School Diploma

Ruskin High School - Kansas City, MO

2007 to 2009

Skills

• Call Center

• Customer Care

• Chat specialist (1 year)

• Live Chat

• Adobe Photoshop

• Adobe Illustrator

• Web Design

• Graphic Design

Additional Information

Administrative / Software Programs: Internet / Intranet, Microsoft Word, Microsoft Outlook, Microsoft Excel, PowerPoint, Fax Machine, Printer / Copier, Scanner, Adobe Dreamweaver, Adobe Illustrator, Adobe Photoshop.

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