Customer Service Representative
Resume:
Aruna Lewis
Burns WY *****
ad23fn@r.postjobfree.com
CUSTOMER SERVICE REP / 20 YEARS' EXPERIENCE IN RETAIL SETTINGS, 9 YRS IN EDUCATION
Polished, professional customer service representative offering:
20years of experience providing customer support in retail environments for department stores and educational employers.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Travel centers of America
05/15/2022 Burns WY
Customer service
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions, accounting for different departments
EXPERIENCE
10/21/2021 Albertsons Cheyenne WY
Bakery
Monitor customers sales in the store be a sales lead at segments during store operations
Maintain the store when it is opened for business.
4/10/2021
Customer service JC Penny Cheyenne WY
Monitor customers sales in the store be a sales lead at segments during store operations
Maintain the store when it is opened for business.
07/27/21
Beauty supervisor Victoria Secret Cheyenne WY
Monitor customers sales in the store be a sales lead at segments during store operations
Maintain beauty supplies and manage display for sales
Maintain the store when it is opened for business.
05/20/21
Store Associate. J C Penny. Cheyenne WY.
Customer service and manage store inventory
Monitor customers sales in the store be a sales lead at segments during store operations
Maintain the store when it is opened for business.
04/05/17-present
Substitute Teacher Plattevalley school dist Wheatland WY.
Monitor students in classroom.
Sales Person
10/01/2016- 5/15/2017 Dillards Cheyenne WY
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions, accounting for different departments.
Key Accomplishments:
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Top credit achiever
5yrs
Customer Service Representative
5/2009 – 2016 Kohls Cheyenne WY
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions, accounting for different departments.
Key Accomplishments:
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Top credit achiever
7 yrs
Substitute Teacher
2/2007- 2017, Laramie county school district1
Handled everyday task for the school assigned to on a daily basis, accomplishing every task as assigned for the job for the day by the teacher. Helping others as needed and always using positive attitude to ever thing that came in the way. Completed substitute report for the teacher to help with the students behavior in the classroom.
Key Accomplishments:
Help monitor students and distribute daily work
Help students complete assignments and help in homework if needed.
Reviewed lessons with the class to help in completing projects.
6months
Sales rep
02/-5/2013- 08/15/2014 Sprint Cheyenne WY
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Top credit achiever.
4yrs
Sales Representative
07/2001-11/2004 Zales Inc Amarillo Tx
Key Accomplishments:
4years experience in selling and perform customer service duties including cashiering.
Place orders for customers and processing the order for accurate delivery.
Department management and displays order placements.
Accounting
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
6 mths
Accountant
12/2000-06/2001 Hi-Pro Feeds Friona TX
Accounts payable
Data Entry
Budget Analysis
4yrs
Case Manager
11/1996-12/2000 TexasWorkforce Center Hereford TX
Intake services for the Workforce Investment Act
Applications and testing for the programs
Case manage the clients during school
Terminations to employment.
Accounting
4/2001-6/2001, Zales Customer Service Skills Training, Amarillo TX
Completed five 4-hour modules of customer service training. Topics included how to:
Greet transfer and hold calls
Build rapport, listen, clarify and manage conversational flow
Manage upset customers, conflicts and challenging situations
Deliver outstanding service, exceed expectations and build long-term loyalty
Work in teams and in a self-directed environment
07/1982-1989 Osmania University Hyderabad India
EDUCATION
Bachelors in Arts 1985-1986
Masters in Arts 1986-1989
06/1980-07/1985 Stanley Jr College Hyderabad India
9/1968-6/1980, ST Ann’s High School Secunderabad India
SKILLS
Skill Name
Skill Level
Last Used/Experience
Customer Service
Expert
Currently used/14 years
Complaint Handling/Dispute Resolution
Expert
Currently used/14 years
Sales Lead Generation
Expert
Currently used/14 years
Data Entry/Records Management/Accounting
Expert
Currently used/14 years
Multiline Phone Use
Expert
Currently used/14years
MS Word, Excel and Access
Intermediate
Currently used/10 years
References
Denise Kilpatrick 307-***-****
Tasha Marshall 307-***-****
Joe Sauceda 806-***-****
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