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Administrative Assistant Customer Service

Location:
Fort Lauderdale, FL
Posted:
January 25, 2024

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Resume:

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MALIA HERRICK

ADMINISTRATIVE ASSISTANT FORT LAUDERDALE, UNITED STATES 929-***-****

DETAILS

Fort Lauderdale, United States

929-***-****

ad23fh@r.postjobfree.com

SKILLS

Leadership

Communication

Effective Time

Management

Fast Learner

Adaptability

Ability to Work Under

Pressure

Ability to Work in a Team

Administrative Support

Skills

Customer Service

Scheduling Skills

Computer Skills

Communication Skills

Event Planning

Editing and Proofreading

Skills

LANGUAGES

English

PROFILE

Experienced Administrative Assistant with a strong background in customer service, client relations, computer skills, and administrative procedures and support. With over 10 years of experience working in various administrative roles, including positions primarily within the Entertainment Industry for various award-winning producers and agents, I have developed excellent communication skills and a highly dependable work ethic. I am proficient in Microsoft Office, Outlook, MAC OSX, Windows, Microsoft, Google, social media content management, Adobe Premiere and Avid Media Composer, among others, I am resourceful and professional in managing office tasks and providing exceptional support to colleagues and clients, no matter the task. Whether experienced in a task or not I am extremely self-sufficient, and resourceful and can find a solution to most problems, specifically with technical troubleshooting or client relations. I can easily step in as a leader when necessary and take direction very well. I am extremely personable and an excellent communicator and listener. I hold a Bachelor's Degree from Boston University, majoring in Communications. Seeking a challenging role as an Administrative/ Executive Assistant where I can utilize my skills to provide efficient and organized administrative support. EMPLOYMENT HISTORY

Administrative Assistant at All3 Media, Los Angeles December 2018 — January 2024

● Served as a direct assistant to Supervising Producer. supporting all aspects of production and office management.

● Trusted to analyze and interpret data, and handle all shipments, deliveries, and material orders.

● Known as the “go-to person” for all departments including Team Management, Scheduling, and Management.

● Worked to alleviate executive overload by handling all customer interactions for company including walk-ins, email, phone, and fax interactions.

● Coordinated and scheduled all company meetings, appointments, interviews, personal needs.

● Problem solved for each department to maintain timely completion of parts and meet strict deadlines.

● Worked to ensure quality service and addressed and resolved all technical or media issues.

Administrative Assistant at Lifetime Network

January 2019 — December 2023

As an Administrative Assistant at Lifetime, I provided comprehensive administrative support to the team, ensuring efficient operations and smooth workflow. I managed calendars, scheduled appointments, and coordinated meetings. Additionally, I handled incoming calls and emails, ensuring prompt and professional responses. I also assisted with project coordination, document preparation, and data entry.

● Provided comprehensive administrative support to the team, including managing calendars and coordinating meetings.

● Efficiently handled incoming calls and emails, ensuring prompt and professional responses.

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● Assisted with project coordination, document preparation, and data entry. Administrative Assistant at A&E Network, Los Angeles January 2012 — November 2018

● Reported to Executive Producer and Show runner of award-winning television shows.

● Performed a range of administrative duties from maintaining production schedules to handling client relations and crew and team member needs, including payroll.

● Implemented problem solving skills to work through employee, crew and managerial staff issues and challenges.

● Directed workflow, acting as intermediary between all departments by arranging conference calls, scheduling meetings, composing correspondence, and managing calendars.

● Supported an efficient production team in a fast-paced environment by accurately executing tasks and delegating effectively when needed. Assistant to Post Production Supervisor at Renegade83, Los Angeles December 2009 — November 2012

● Reported to Supervising Post Producer of reality television at award winning production company.

● Performed a range of administrative duties from maintaining production schedules to handling crew and team needs, handling heavy emails and phone calls.

● Implemented problem solving and organizational tools to efficiently meet deadlines for demanding broadcast network needs.

● Heavy experience with technical trouble shooting for various creative editors and producers.

● Utilized effective communication and interpersonal skills to liaise between production, clients and employees.

● Handled various computer programs, including video editing software. Assistant at Crescent Moon Pictures, Hilton Head Island June 2006 — November 2009

● Reported to Owners and Producers of successful corporate video marketing company.

● Performed a range of administrative duties from maintaining production schedules to handling crew and team needs, handling heavy emails and phone calls.

● Dealt with various creative tasks including directing voice over talent, directing on set talent, casting talent, booking talent, and location scouting.

● Traveled with executive to various shooting locations.

● Interfaced with high profile clients utilizing excellent interpersonal and communication skills.

● Used creative writing skills to help produce scripts for marketing films and videos. Office Assistant at Scott Free Productions, Los Angeles 2005 — 2005

● Assisted film and television producers at awards winning production company, known for Gone Girl, Kingdom of Heaven among many others.

● script coverage, heavy phone handling dealing with high profile clients and actors.

● managed heavy scheduling and interfaced with clients using customer relations skills.

Assistant at Further Films, Los Angeles

2004 — 2004

Assistant at high volume fast paced award-winning film and television production company owned by actor and producer, Michael Douglas.

● Interfaced with high clientele.

● customer service skills, writing, correspondence through email and phone calls skill set utilized.

● organized and contributed to various scheduling of productions to travel. Executive Assistant at BFG Communications, Hilton Head Island 2003 — 2003

As an Executive assistant and Associate Producer at ad agency, BFG Communications, I assisted in editing, producing, and casting a national commercial for the client SCPRT. I 3

contributed to the overall success of the production by providing valuable input and assistance throughout the process.

● Assisted in editing, producing, and casting a national commercial for the client SCPRT.

● Provided valuable input and assistance throughout the production process, including traveling to location.

EDUCATION

Bachelor's Degree, Boston University, Boston

Bachelor of Science in Communications



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