Tomeka Spencer

Memphis, TN

907-***-**** ad23eu@r.postjobfree.com

Date available to begin work: Immediately

SUMMARY STATEMENT

College educated with 26 years of Medical device, leadership and 5 years Public Health experience working in Quality, Operations, Medical terminology, Social Services, and Customer Relations. Strives to exceed professional and personal goals. Strong written and verbal communication skills.

PROFESSIONAL SKILLS

Education

Master of Science in Public Health (Health and Promotions) from Chamberlain University

Employment

My self-motivation, hard work and dedication all contribute to the continuing success of my employer. Technically competent. Natural leader and team player.

Personal

Strong work ethic with a positive approach. Continuously striving to achieve goals and exceed expectations. Organized and focused.

PROFESSIONAL WORK EXPERIENCE

Medical Device Quality Returns Lead, January 2018– Present

Medtronic, Memphis, TN

Job Type: 40 hours per week, Full-Time

Supervisor: Quay Gardner

Perform first steps in corrective and preventive action (CAPA) process in the quality management system

Work on continuous improvement projects to ensure quality of products

Promote Superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Follow-through on all critical interdepartmental escalations to increase customer retentions rates.

Performed Return Authorization for loaner return goods.

Troubleshoot and solve problems in SAP

Recorded findings of inspection process, collaborating with quality team to

implement corrective actions.

Responsible day to day operations of the Spinal Return’s team

OTHER WORK EXPERIENCE

Quality Assurance and Set Build Specialist, March 1997-Jauary 2018

Medtronic Memphis, TN.

Job Type: 40 hours per week, Full-Time

Supervisor: Chris Szimaunous

Work on continuous improvement projects to ensure quality of products

Reconcile lost product through MGRP Process.

Systematically Set up and physically build new loaner surgical kits.

Approved in-process production by confirming specifications; conducting

visual and measurement tests; communicating required adjustment in Quality Department.

Communicate all non-conformances to department supervisor and quality

engineer to drive corrective actions.

Train employees on newly Launched products.

Developed educational materials used to train staff on QA standards.

Recorded findings of inspection process, collaborating with quality team to

implement corrective actions.

Program Manager 2021- 2023

Merge Memphis

Job Type: Part-time

Director: Sherry Mcclure

Developed, implemented and evaluated programs and services

Responsible for writing programs to measure outcomes

Facilitated life skills and journaling classes

Assists clients by managing use of services, and expediting service delivery

through linkage activities.

Collect and enter data into HMIS for monthly HUD reporting.

Audits client files and entries in the program database on a monthly basis.

Facilitates and coordinates supportive activities with Homeless Alliance

partners, including employment assistance programs, job readiness training,

financial education, and parenting skills.

Establishes and maintains collaborative working relationship with community

resources.

Reviews programs and eligibility requirements, outreach to current and

potential partner agencies, monitoring social action, data collection and

program evaluation.

EDUCATION

Master of Science: Public Health May 2022

Chamberlain University - Downers Grove, IL

Bachelor of Arts: Business Administration/ Psychology May 2016

Belhaven University - Jackson

Honoree of Magna Cum Laude 3.7

Associate of Science: Biology May 2013

Victory University - Memphis, TN

CERTIFICATIONS/ACHIEVEMENTS

Mental Health First Aid USA training: Church Health Behavioral Health 2018

Product Life Management Certification: Medtronic 2021

CITI Certification 2022

Certified Foodborne outbreak Investigator (NEHA) 2020

VOLUNTEER EXPERIENCE / COMMUNITY SERVICE

Church Case Manager/ Counselor 2019

Eternal Life Church Mission's Department

Help Homeless individuals find permanent housing, health care, drug or

alcohol addiction treatments, and help to fulfill children's needs.

Visit members in hospitals and prisons.

Help individuals through grief management and emotional issues.

Patient Assistant volunteer / Family Support intern 2017

Dorothy's, s Day Services, Memphis, TN

Helped families with emotional adjustments.

Direct Families to helpful resources.

Assisted patients with meals.

Facilitated activities for patients.

Participant Assistant Intern 2016

MAC for Citizens with Disabilities City of Memphis, Memphis, TN

Assisted in Job fairs for the disabled.

Helped disabled individual plan a target goal to go into the workforce.

Helped those with tools to make informed decisions about working, financial

circumstances and the courage to pursue career goals.

Help to maneuver disabled individuals around the job fairs.

Bio Student Lab Assistant 2013

Victory University

Prepared lab Specimens.

Cleaned and set up lab equipment.

Assisted with lab Lectures.

Ensured lab safety measures.

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