Public Health Medical Device
Resume:
Tomeka Spencer
Memphis, TN
907-***-**** ********@*****.***
Date available to begin work: Immediately
SUMMARY STATEMENT
College educated with 26 years of Medical device, leadership and 5 years Public Health experience working in Quality, Operations, Medical terminology, Social Services, and Customer Relations. Strives to exceed professional and personal goals. Strong written and verbal communication skills.
PROFESSIONAL SKILLS
Education
Master of Science in Public Health (Health and Promotions) from Chamberlain University
Employment
My self-motivation, hard work and dedication all contribute to the continuing success of my employer. Technically competent. Natural leader and team player.
Personal
Strong work ethic with a positive approach. Continuously striving to achieve goals and exceed expectations. Organized and focused.
PROFESSIONAL WORK EXPERIENCE
Medical Device Quality Returns Lead, January 2018– Present
Medtronic, Memphis, TN
Job Type: 40 hours per week, Full-Time
Supervisor: Quay Gardner
Perform first steps in corrective and preventive action (CAPA) process in the quality management system
Work on continuous improvement projects to ensure quality of products
Promote Superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Follow-through on all critical interdepartmental escalations to increase customer retentions rates.
Performed Return Authorization for loaner return goods.
Troubleshoot and solve problems in SAP
Recorded findings of inspection process, collaborating with quality team to
implement corrective actions.
Responsible day to day operations of the Spinal Return’s team
OTHER WORK EXPERIENCE
Quality Assurance and Set Build Specialist, March 1997-Jauary 2018
Medtronic Memphis, TN.
Job Type: 40 hours per week, Full-Time
Supervisor: Chris Szimaunous
Work on continuous improvement projects to ensure quality of products
Reconcile lost product through MGRP Process.
Systematically Set up and physically build new loaner surgical kits.
Approved in-process production by confirming specifications; conducting
visual and measurement tests; communicating required adjustment in Quality Department.
Communicate all non-conformances to department supervisor and quality
engineer to drive corrective actions.
Train employees on newly Launched products.
Developed educational materials used to train staff on QA standards.
Recorded findings of inspection process, collaborating with quality team to
implement corrective actions.
Program Manager 2021- 2023
Merge Memphis
Job Type: Part-time
Director: Sherry Mcclure
Developed, implemented and evaluated programs and services
Responsible for writing programs to measure outcomes
Facilitated life skills and journaling classes
Assists clients by managing use of services, and expediting service delivery
through linkage activities.
Collect and enter data into HMIS for monthly HUD reporting.
Audits client files and entries in the program database on a monthly basis.
Facilitates and coordinates supportive activities with Homeless Alliance
partners, including employment assistance programs, job readiness training,
financial education, and parenting skills.
Establishes and maintains collaborative working relationship with community
resources.
Reviews programs and eligibility requirements, outreach to current and
potential partner agencies, monitoring social action, data collection and
program evaluation.
EDUCATION
Master of Science: Public Health May 2022
Chamberlain University - Downers Grove, IL
Bachelor of Arts: Business Administration/ Psychology May 2016
Belhaven University - Jackson
Honoree of Magna Cum Laude 3.7
Associate of Science: Biology May 2013
Victory University - Memphis, TN
CERTIFICATIONS/ACHIEVEMENTS
Mental Health First Aid USA training: Church Health Behavioral Health 2018
Product Life Management Certification: Medtronic 2021
CITI Certification 2022
Certified Foodborne outbreak Investigator (NEHA) 2020
VOLUNTEER EXPERIENCE / COMMUNITY SERVICE
Church Case Manager/ Counselor 2019
Eternal Life Church Mission's Department
Help Homeless individuals find permanent housing, health care, drug or
alcohol addiction treatments, and help to fulfill children's needs.
Visit members in hospitals and prisons.
Help individuals through grief management and emotional issues.
Patient Assistant volunteer / Family Support intern 2017
Dorothy's, s Day Services, Memphis, TN
Helped families with emotional adjustments.
Direct Families to helpful resources.
Assisted patients with meals.
Facilitated activities for patients.
Participant Assistant Intern 2016
MAC for Citizens with Disabilities City of Memphis, Memphis, TN
Assisted in Job fairs for the disabled.
Helped disabled individual plan a target goal to go into the workforce.
Helped those with tools to make informed decisions about working, financial
circumstances and the courage to pursue career goals.
Help to maneuver disabled individuals around the job fairs.
Bio Student Lab Assistant 2013
Victory University
Prepared lab Specimens.
Cleaned and set up lab equipment.
Assisted with lab Lectures.
Ensured lab safety measures.
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