Customer Service Machine Operator

ZREDERICK J. HUDSON

*** ******* **., ********, ** 91103

***************@*****.***

Education: Mt. San Antonio College

Associates Degree – Telecommunications

1991

OBJECTIVE:

Dedicated construction professional moving careers into sales and customer service industry. Looking into furthering my growth to secure a rewarding and long-term position within the company where my years of experience in sales and customer service will be of value.

SUMMARY OF QUALIFICATIONS:

20 + years of construction experience as a masonry worker and business owner. Experienced during that time supervising construction of various construction projects from the ground up, both residential and commercial. Years of customer service and sales experience with Medicare Advantage and Medicaid members in the health care industry with Health Assessments. Experienced in word, excel, windows and outlook.

PROFESSIONAL EXPERIENCE:

Vytalogy Wellness

Machine Operator II

June, 2021 – Present

Operated Bosch and Practica encapsulation machines.

Tore down and set up machines

Maintained the operation of machines thru the run of the product

Trained personnel to do the same job

Matrix Medical – 10/2016 – 4/2021

Senior Member Specialist

Completed inbound/outbound calls to health plan members to coordinate and schedule in-home assessments with clinical providers.

Explained benefits of health assessments and overcome objections.

Accurately and concisely document customer feedback and special needs indicated on each call-in computer-based system.

Navigate windows-based system to access the appropriate information to service the customer.

Set and secure solid appointments with nurse practitioners.

FEDEX

Account Executive – 10/2013 – 10/2016

Used customer service skills in contacting customers and maintained on-going relationships to ensure customer satisfaction.

Assisted customers with all questions and made sure to complete and troubleshoot any concern and made sure all customer needs were met.

Assisted on all inquiries on all product questions and anticipated customer’s future needs of products available and any new product coming to the market.

Performed business to business phone sales.

Assisted customers in selling phone systems by probing and engaging with the customer to get the proper product.

Assisted in helping customers in cost efficient products to help with the systems that they purchased.

Completed all questions with solutions to help customers get inquiries soled and assure customer satisfaction.

PATRIOT ROOFING – 01/2013 – 09/2015

Sales Representative/Marketing Representative/Adjuster

Completed inventory sheets and maintained – making sure they were accurate at all times.

Assisted customers in roofing questions and potential sales.

Organized information in marketing team to drive sales.

Documented inspection reports during completion of various jobs during the construction process.

DEER VALLEY SCHOOL DISTRICT – 11/2009 – 12/2013

Plant Foreman -

Performed and maintained all broken items such as janitorial, sprinkler systems, drinking fountains and other facilities on school campus.

Responsible for ordering parts and products to keep school in working order.

Kept track of inventory sheets of ordered products.

J and Z UNIQUE MASONRY – 02/2000 – 10/2009

Owner/Sales Representative/Marketing Representative

Organized and supervised various trades during completion of construction projects. Verified the licensing and insurance for employees to ensure everything met up with compliance policy for the company.

Owned and operated masonry business.

Supervised and trained new workers as needed.

Maintained schedules and timesheets.

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