Customer Service Medical Assistant
Resume:
Maribel Carranza
Austin Texas 78748
*******************@*****.***
Bilingual Medical Assistant/Customer Service
EXPERIENCE
Centene Superior Health Plan
Position: Program Coordinator I
04/01/2022/07/01/2022
• Obtained the Provider Statement of Need
• Obtain Medical Nurse and Medical Doctor Signature to continue medial case on patient
• Reach out to Medical Office request information from the front office such as who is the primary doctor
• Obtain time of first appointment inquire if patient has attended to the appointment
• Reach out to patient assist in any question prior to first visit of MD
• Document in Ture Care platform of all outreach attempts Artech
Position: Bilingual Customer Service Representative 07/02/2021-10/28/2021
• Assisted Medicaid Providers with questions regarding eligibility, medical claims status and other program questions.
• Assisted with problem resolutions, as needed.
• Respond to phone inquiries in a prompt, courteous and concise manner.
• Documented all encounters in clear and concise log.
• Transfer calls to other Call Center units as needed.
• Met individual performance standards,
Pulse Clinical Alliance
Position: Covid Associate
04/01/2021-06/01/2021
• Set up and /or close COVID-19 testing. Prepare materials and equipment such as testing supplies, computers, and other electronic components.
• Check in faculty, staff, and students. Ask preliminary screening questions, scan, and verify ID-Card information, and print labels.
• Direct testers in methods of self -collection of saliva sample for Covid 19 saliva test.
• Verify appropriate sample collection in testing tube and direct tester in assembly biohazard bag.
• Clean and sanitize tables and other supplies and equipment with disinfectant.
• Other duties as assigned.
Symphony Pharmacy
Position: Customer Service
12/2019-01/2021
• Managed considerable number of incoming calls and outgoing calls in a timely manner.
• I deliver excellent customer service by resolving patients’ questions.
• Ability to multitask with customer on the phone obtain credit card payment and delivery address print out prescription label.
• Called pharmacies to obtain insurance information of patient.
• Training of new employees
• Print prescription labels fax necessary alternatives to the prescriber’s patients.
• Renew prescription orders through the phone and placed new order for the patients. Carenet Health Care
Position: Engagement Specialist
10/2018/10/2019
• Managed substantial amounts of inbound and outbound calls in a timely manner.
• Followed scripts when overseeing different topics about the member health insurance.
• Identified customer’s needs, clarified information, researched every issue, and provided solutions regarding the members insurance and benefits.
• Set up appointments for member of all ages in a timely manner Maximus
Position: Enrollment Broker
10/2017/09/2018
• Educated members about their state benefits and entered participants sensitive and confidential information into state of Texas data base.
• Scheduled finding appointments and consultations to determine client’s needs and overall satisfaction
• Processed medical and dental enrollment for Medicaid and Chip recipients.
• Displayed consistent positive attitude towards customers, peers, and other personnel even during high-stress situations EDUCATION
Sunset High School
Medical Assistant
Southwest University
CERTICATIONS
Laboratory Procedures
HIPPA Training
Blood Borne Pathogens
Clinical Skills
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