Maribel Carranza

***** ******** **. *** ****

Austin Texas 78748

915-***-****

ad23ec@r.postjobfree.com

Bilingual Medical Assistant/Customer Service

EXPERIENCE

Centene Superior Health Plan

Position: Program Coordinator I

04/01/2022/07/01/2022

• Obtained the Provider Statement of Need

• Obtain Medical Nurse and Medical Doctor Signature to continue medial case on patient

• Reach out to Medical Office request information from the front office such as who is the primary doctor

• Obtain time of first appointment inquire if patient has attended to the appointment

• Reach out to patient assist in any question prior to first visit of MD

• Document in Ture Care platform of all outreach attempts Artech

Position: Bilingual Customer Service Representative 07/02/2021-10/28/2021

• Assisted Medicaid Providers with questions regarding eligibility, medical claims status and other program questions.

• Assisted with problem resolutions, as needed.

• Respond to phone inquiries in a prompt, courteous and concise manner.

• Documented all encounters in clear and concise log.

• Transfer calls to other Call Center units as needed.

• Met individual performance standards,

Pulse Clinical Alliance

Position: Covid Associate

04/01/2021-06/01/2021

• Set up and /or close COVID-19 testing. Prepare materials and equipment such as testing supplies, computers, and other electronic components.

• Check in faculty, staff, and students. Ask preliminary screening questions, scan, and verify ID-Card information, and print labels.

• Direct testers in methods of self -collection of saliva sample for Covid 19 saliva test.

• Verify appropriate sample collection in testing tube and direct tester in assembly biohazard bag.

• Clean and sanitize tables and other supplies and equipment with disinfectant.

• Other duties as assigned.

Symphony Pharmacy

Position: Customer Service

12/2019-01/2021

• Managed considerable number of incoming calls and outgoing calls in a timely manner.

• I deliver excellent customer service by resolving patients’ questions.

• Ability to multitask with customer on the phone obtain credit card payment and delivery address print out prescription label.

• Called pharmacies to obtain insurance information of patient.

• Training of new employees

• Print prescription labels fax necessary alternatives to the prescriber’s patients.

• Renew prescription orders through the phone and placed new order for the patients. Carenet Health Care

Position: Engagement Specialist

10/2018/10/2019

• Managed substantial amounts of inbound and outbound calls in a timely manner.

• Followed scripts when overseeing different topics about the member health insurance.

• Identified customer’s needs, clarified information, researched every issue, and provided solutions regarding the members insurance and benefits.

• Set up appointments for member of all ages in a timely manner Maximus

Position: Enrollment Broker

10/2017/09/2018

• Educated members about their state benefits and entered participants sensitive and confidential information into state of Texas data base.

• Scheduled finding appointments and consultations to determine client’s needs and overall satisfaction

• Processed medical and dental enrollment for Medicaid and Chip recipients.

• Displayed consistent positive attitude towards customers, peers, and other personnel even during high-stress situations EDUCATION

Sunset High School

Medical Assistant

Southwest University

CERTICATIONS

Laboratory Procedures

HIPPA Training

Blood Borne Pathogens

Clinical Skills

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