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Customer Service Bank Teller

Location:
Houston, TX
Posted:
January 25, 2024

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Resume:

FRANCISCO TRIMONIA JR.

DOHA, QATAR

Contact Number: 352-***-****

Email: ad23e5@r.postjobfree.com

PROFILE

Highly motivated, career oriented individual with 23 years’ experience working in the Banking Industry in the Middle East. Effective communication, marketing and customer service skills. Outgoing personality who works well with others. Seeking career advancement and new challenges in the field of finance.

CAREER HISTORY

Aug 2018 – Nov. 2021 Bank Teller – Central Cash Unit Department Ahlibank - Old Salwa Bldg.

Salwa, Doha, Qatar

2011 – Aug 2018 Bank Teller – City Center Branch

West Bay Area, Doha, Qatar

Sep 2007 – 2011 Bank Teller – Al Sadd Branch

Ahlibank, Head office

Al Sadd, Doha Qatar

Jul 2003 – Jul 2007 Bank Teller – Al Batha Branch

Al Rajhi Bank

Riyadh, Kingdom of Saudi Arabia

Oct 1999 – Feb 2003 Customer Service Representative/Data Encoder Arab National Bank/Telemoney Center – Tabuk Branch Tabuk, Kingdom of Saudi Arabia

EDUCATION

1994 – 1997 AMA COMPUTER LEARNING CENTER

Manila, Philippines

Computer Design & Programming (University Diploma) 1993 – 1994 FAR EASTERN UNIVERSITY

Manila Philippines

BS Commerce (Undergraduate)

1989 – 1993 CULIAT HIGH SCHOOL

Manila, Philippines

Secondary Education (High School Diploma)

DETAILED WORK EXPERIENCE

Aug 2018 – Nov 2021 Bank Teller (Central Cash Unit) Ahli Bank, Doha Qatar

Preparing cash for replenishing Branches ATMs and onsite ATMs all over Qatar; Preparing requests for cash from branches; Preparing cash to be sent to Qatar Central Bank (QCB). Counting large cash deposits from corporate customers; Receiving and counting all cash received from branches, ATMs and QCB; Reconciling excesses and shortages from ATMs; Posting any differences found from ATMs; Checking, at the end of each day, any branch who has exceeded their cash limits and sending the report to our head of branches. One of the custodians for Vaults access codes and keys; monitoring ATMs needed to be replenished; one of the custodians for ATMs onsite & branches all over Qatar. Sep 2007 – 2018 Bank Teller ( Head office & City Center Mall Branch) Ahli Bank, Doha Qatar

Accepting/processing cash & check deposits, cash withdrawal & check encashment, checkbook requests; buying/selling various currencies, offering products and services of Ahlibank; replenishing ATMs, ATM Cards and Checkbook Custodian; processing clearing checks & Telegraphic/wire transfer locally or international; emailing to request signature verification & approval for overdrafts to other branches or to account officers. Issuing police reports for checks with insufficient funds per customer/payee request. Replying to emails from other branches and head office regarding signature verifications & insufficient funds either encashment or clearing checks, also other queries. Assisting personal bankers, as needed; one of the custodians for Vault Keys and access codes of ATMs. Note: One month Acting Cash Area Supervisor.

Jul 2003 – Jul 2007 Bank Teller

Al Rajhi Bank, Riyadh, KSA

Responsible for accepting and processing customer remittances to various countries and local transfer; encoding remittances for existing and new customers; buys/sells various currencies; processes deposits and withdrawals as well as posting payments for electric, telephone, water, etc; assist in marketing the products/services and collecting the remittances either at the banking facility or onsite at various companies.

Sep 1999 – Feb 2003 Customer Service Representative/Data Encoder Arab National Bank, Tabuk, KSA

Responsible for assisting customers with foreign remittances, encoding remittances for new and existing customers; generates reports on remittances and processes the daily transmittal files to each correspondent bank; accepted applications for new accounts and other pertinent information with regard to these transactions; prepared a weekly report for the Head Office regarding reconciliation of the daily transactions and balancing the total amount by each corresponding bank; responsible for processing all customer inquiries and complaints; processing newly opened accounts to the weekly and monthly back-up and remittance feedback; assisted with Marketing the products/services and collecting remittances onsite at various companies; responsible for posting customer payments for electric, telephone, water, etc.

TRAINING AND SEMINARS

4 June to 9 June 2011 Anti-Money Laundering and Controlling Financing Terrorism Union of Arab Banks, Doha Qatar

Nov 1996 – Jan 1997 Practicum, Computer Applications Division National Power Corporation

Head Office, Diliman, Quezon City, Philippines

Familiarization on Windows 1995 and 1997 fundamentals and MS exposure to various office automation like MS Word, MS Excel and Power Point.

Familiarization on desktop operating software and network operating system.

Introduction to the Basic PC hardware.

Application of the above software to actual assignments.

Assist in the troubleshooting/repair of PC’s.

Mar 1996 – Jun 1996 Office Work Internship, Personnel Department Bureau of Internal Revenue (B.I.R.)

Head Office, Diliman, Quezon City, Philippines

Encoding and updated tax payee billing addressed.

Helps in other office clerical works as may be requested by department staff. PERSONAL INFORMATION

Date of Birth: 20 February 1975

Religion: Catholic

Marital Status: Married

Height/Weight: 5’7”, 70 Kg



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