ABRIE COLLIE

ad23e2@r.postjobfree.com/ 404-***-****

● 6 years Customer Service Representative

● 5 years Call Center

● 3 years Electronic Medical Records (EMR)

● 3 years Release of Information (ROI)

● 1yrs professional driver and dispatch coordinator EXPERIENCE

Young’s Transportation- Dispatch scheduler and Driver June 2021-present

● ensures that everything runs smoothly by coordinating with customers, providing precise logistics for drivers to follow along on their routes, and coordinating delivery times

● Pick up goods and materials, verify loads for accuracy, and deliver them as instructed. Appleone Staffing- Remote work from home February 2021- May2021 Covid Vaccine scheduling

● Taking calls and communicating with customers

● Overseeing and managing information regarding clients

● Answering and meeting requirements of customers

● Purging files and ensuring availability of adequate supplies and equipment Ark Temporary Staffing - Alpharetta GA November 2020- Present Cobb County Election clerk

● Maintain count of ballets

● Alphabetize and organize files

● Keeping order and check list of submitted ballets Change Healthcare - Alpharetta, GA

Insurance Call Center Agent March 2020- September 2020

● Answer Inbound and outbound calls

● Request medical records with maintaining ROI standards

● Process request by sending and receiving claims in timely manner Ups – Atlanta, GA

Driver Helper - Seasonal November 2019 – January 2020

● Loading and unloading the truck.

● Helping the UPS driver with the delivery of packages.

● Maintaining an image according to the company’s grooming standards.

● Interacting with customers delivering information from the distribution center.

● Additional tasks assigned by the management.

Concierge Service of Atlanta – Atlanta, GA July 2019- October 2019 Concierge

● Answer phone and email inquiries from potential guests in a timely and respectful manner ● Greet guests and visitors warmly and make them feel welcome and attended

● Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions ● Receive and redirect mail, phone calls, packages, etc

● Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc ● Anticipate guests needs in order to accommodate them and provide an exceptional guest experience Express Temp Agency – Atlanta, GA January 2018- July 2019 General Warehouse

● Process, package and ship orders accurately

● Organize stocks and maintain inventory

● Inspect products for defects and damages

● Examine ingoing and outgoing shipments

● Organize warehouse space

● Receive, unload and place incoming inventory items appropriately

● Check, verify and fill customer invoices

Tax Right - Jonesboro Ga March 2017- August 2019 Customer Service / Tax

● Customer service, answering phones

● Filing and Tax preparation,

● Initiative and problem-solving abilities

● Data entry

Piedmont Minor Center ER - Atlanta, GA August 2016 - March 2017 Medical Assistant

● Assessment of Patient’s vital signs, performing a physical exam and obtaining the patient’s medical history. Vital signs include blood pressure, pulse, breathing rate and temperature.

● Measuring height and weight, as well as looking for deformities or irregularities on the patient’s body. ● Obtains a medical history by asking patients questions about their medical conditions, medications and allergies. Records any findings into the patient charts and alerts the physician of the results. ● Assist patients with insurance forms and claims

● Assist physicians and other providers with exams and procedures

● Call or fax prescriptions to pharmacies

● Clean and maintain instruments and medical equipment

● Collect data about previous health, medical and surgical history from patients

● Document in paper or electronic medical records

MHC Services – Atlanta, GA March 2013 - December 2015 Administrative Assistant

● Interview patients for case histories prior to appointments

● Update and maintain patients’ health records

● Assist patients with initial paperwork

● Schedule and coordinate appointments

● Process insurance claims in compliance with law requirements Stone Mountain Family Medicine – Stone Mountain, GA February 2012- March 2013

● Answer patients’ queries and ensure quality customer service

● Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies ● Ensure compliance with procedures

● Keep up-to-date with changes in medical and insurance legislation Georgia Colon and Rectal - Lawrenceville Ga August 2008 - January 2012 Medical Assistant

● Welcome patients by greeting them in person or on the telephone

● Verify patient information by interviewing patient, recording medical history, confirming purpose of visit ● Prepare patients for the health care visit by directing and/or accompanying them to the examining room

● Perform preliminary physical tests; take blood pressure, weight and temperature; report patient history summary

● Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential

● Counsel patients by transmitting physician's orders and questions about surgery

● Educate patients by providing medication and diet information and instructions; answering questions EDUCATION

Javelin Technical College, Tucker Ga — Medical office Diploma Medical office training, coding and billing. Medical assisting, phlebotomy CPR certified

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