ABRIE COLLIE
*************@*****.***/ 404-***-****
● 6 years Customer Service Representative
● 5 years Call Center
● 3 years Electronic Medical Records (EMR)
● 3 years Release of Information (ROI)
● 1yrs professional driver and dispatch coordinator EXPERIENCE
Young’s Transportation- Dispatch scheduler and Driver June 2021-present
● ensures that everything runs smoothly by coordinating with customers, providing precise logistics for drivers to follow along on their routes, and coordinating delivery times
● Pick up goods and materials, verify loads for accuracy, and deliver them as instructed. Appleone Staffing- Remote work from home February 2021- May2021 Covid Vaccine scheduling
● Taking calls and communicating with customers
● Overseeing and managing information regarding clients
● Answering and meeting requirements of customers
● Purging files and ensuring availability of adequate supplies and equipment Ark Temporary Staffing - Alpharetta GA November 2020- Present Cobb County Election clerk
● Maintain count of ballets
● Alphabetize and organize files
● Keeping order and check list of submitted ballets Change Healthcare - Alpharetta, GA
Insurance Call Center Agent March 2020- September 2020
● Answer Inbound and outbound calls
● Request medical records with maintaining ROI standards
● Process request by sending and receiving claims in timely manner Ups – Atlanta, GA
Driver Helper - Seasonal November 2019 – January 2020
● Loading and unloading the truck.
● Helping the UPS driver with the delivery of packages.
● Maintaining an image according to the company’s grooming standards.
● Interacting with customers delivering information from the distribution center.
● Additional tasks assigned by the management.
Concierge Service of Atlanta – Atlanta, GA July 2019- October 2019 Concierge
● Answer phone and email inquiries from potential guests in a timely and respectful manner ● Greet guests and visitors warmly and make them feel welcome and attended
● Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions ● Receive and redirect mail, phone calls, packages, etc
● Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc ● Anticipate guests needs in order to accommodate them and provide an exceptional guest experience Express Temp Agency – Atlanta, GA January 2018- July 2019 General Warehouse
● Process, package and ship orders accurately
● Organize stocks and maintain inventory
● Inspect products for defects and damages
● Examine ingoing and outgoing shipments
● Organize warehouse space
● Receive, unload and place incoming inventory items appropriately
● Check, verify and fill customer invoices
Tax Right - Jonesboro Ga March 2017- August 2019 Customer Service / Tax
● Customer service, answering phones
● Filing and Tax preparation,
● Initiative and problem-solving abilities
● Data entry
Piedmont Minor Center ER - Atlanta, GA August 2016 - March 2017 Medical Assistant
● Assessment of Patient’s vital signs, performing a physical exam and obtaining the patient’s medical history. Vital signs include blood pressure, pulse, breathing rate and temperature.
● Measuring height and weight, as well as looking for deformities or irregularities on the patient’s body. ● Obtains a medical history by asking patients questions about their medical conditions, medications and allergies. Records any findings into the patient charts and alerts the physician of the results. ● Assist patients with insurance forms and claims
● Assist physicians and other providers with exams and procedures
● Call or fax prescriptions to pharmacies
● Clean and maintain instruments and medical equipment
● Collect data about previous health, medical and surgical history from patients
● Document in paper or electronic medical records
MHC Services – Atlanta, GA March 2013 - December 2015 Administrative Assistant
● Interview patients for case histories prior to appointments
● Update and maintain patients’ health records
● Assist patients with initial paperwork
● Schedule and coordinate appointments
● Process insurance claims in compliance with law requirements Stone Mountain Family Medicine – Stone Mountain, GA February 2012- March 2013
● Answer patients’ queries and ensure quality customer service
● Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies ● Ensure compliance with procedures
● Keep up-to-date with changes in medical and insurance legislation Georgia Colon and Rectal - Lawrenceville Ga August 2008 - January 2012 Medical Assistant
● Welcome patients by greeting them in person or on the telephone
● Verify patient information by interviewing patient, recording medical history, confirming purpose of visit ● Prepare patients for the health care visit by directing and/or accompanying them to the examining room
● Perform preliminary physical tests; take blood pressure, weight and temperature; report patient history summary
● Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
● Counsel patients by transmitting physician's orders and questions about surgery
● Educate patients by providing medication and diet information and instructions; answering questions EDUCATION
Javelin Technical College, Tucker Ga — Medical office Diploma Medical office training, coding and billing. Medical assisting, phlebotomy CPR certified