Customer Service Credit Card

Crystal Okorie

Upbeat and personable sales and development personnel seeking opportunities in

hospitality at a dynamic and fast past location to perform as a bartender. 213 Gallatin Street NW

Washington, DC 20011

(202) 840 - 1983

*******.******@*****.***

EXPERIENCE

Moonlight, WASHINGTON, DC - Bartender

February 2023 - current

Club nightlife bartender responsible for opening and closing duties. Make premium cocktails and drinks including standard bar drinks and inhouse cocktails. Server and deliver food. Upsell drink and food order. Alcohol awareness and training. Bar stocking, adaptability, and client maintenance . Work dj section on occasion.

Silver Diner, WASHINGTON, DC - Server

January 2020- March 2020

Served as part-time waitstaff assisting in the customer service aspect of an American style restaurant. Activities included order taking and input, delivery, cash and credit card transactions, and detailed service according to each guest. Clydes, CHEVY CHASE, MD- Server

August 2019- December 2019

Collaborated with a team of service professionals for the opening and midshift service of a classic American restaurant. Credit card and cash transactions were primarily services duties, with financial record keeping required for the tipping out of back of house staff, and tax declaration purposes. Georgetown Daily Grill, BETHESDA, MD; WASHINGTON, DC — Server August 2016 - July 2019

Served as a closing staff waitress at a classic bi-coastal American Grille restaurant. Assisted in maintaining an ambient environment in the Georgetown and Bethesda community by offering friendly sales guidance, consumer loyalty through our Insider Rewards Program, and delegating table needs. Also performed roomservice to adjoined hotel guest and backstaff food ordering Five Napkin Burger, NEW YORK, NY — Server/Bartender September 2015 - April 2016

Served in a French-inspired American Burger restaurant also serving classic dishes. Increased sales volume during weekend brunch shifts by being quick, personable, and building rapport during client service. Reliable; Early; Easy going. Worked opening weekend shifts ensuring restaurant standards were met before opening, often cleaning under-maintained areas missed by outsourced SKILLS

Cash handling

Dispute Management

Hospitality

CPR/First Aid Certified

May 2022.

Financial Analysis and

Reporting

Tax Filing

Project Management

Bookkeeping/ Accounting

Record Keeping

Staffing Coordination

OSHA Safety

Bartending

AWARDS

Liberty Tax Certification

Bartending

LANGUAGES

English

cleaning crew. Custom Old Fashion, Mojitos, Margaritas, Collins, Fuzzy Navel and various mixed drinks

EDUCATION

SUNY- PURCHASE COLLEGE, WESTCHESTER, NY — BA

September 2008 - May 2011

Obtained Bachelor's in dramatic writing and production. Cross pollination of political science through course curriculum that emphasized sociological, political and economic factors present globally through the Pre-Hellenic to Modern time periods. Course work and topics include interpersonal and social psychology, pre-calculus, leadership, drama theory, global social movements, Shakespeare, modern theater, black theater, American history through militarization, intro to drama studies, and more. Southern New Hampshire University, Manchester, NH-MBA February 2021-May 2022

Began pursuing MBA shortly after graduating from undergraduate program. Took a ten year academic leave to work in NY, eventually returning to DC where degree was resumed and completed.. Curriculum included business law, marketing strategy, financial analysis, leadership, operations management, ethics, economics, and more. CERTIFICATION AND LICENSING

Liberty Tax, Brooklyn, NY- Tax Certification

September 2013- December 2013

Semester long program with Liberty Tax resulting in comprehensive training in tax filing for both personal and professional/corporate clientele. National certification. US Hospitality. Queens, NY- Bartending

May 2013

Received lifelong certification and job placement service through US Hospitality Bartending School of Queens, NY. Coursework included alcohol awareness, basic cocktailing, education of various alcoholic drinks and their uses in drink crafting. Training in how to practice drink skills at home and at hiring bars without wasting alcohol or products, garnishing, and customer service.

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