JALAJA NAGAVENKATA RANI YENUGUDATI

Email: ad23dq@r.postjobfree.com Phone: 310-***-****

PROFESSIONAL SUMMARY:

Over 10+ years of IT experience across various domains and over 7.6 years of experience in Salesforce.com CRM platform using admiration, development, integration, deployment, communities, lightning component development, lightning design system and classic to lightning migration. 4.2 years of experience in Java/J2EE.

Experienced in all phases of Software Development Life Cycle (SDLC) and project life cycle processes.

Highly skilled in Salesforce.com (SFDC) development and implementation.

Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Services using with Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers) and S-Control.

Experience in SFDC Development in implementing Lightning Application using VS Code, SFDX, Apex classes, Triggers, VisualForce, Force.com IDE, LWC, SAQL.

Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.

Created Lightning components using Lightning web components (LWC).

Experience in Customization, Administration, Configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com.

Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning Web component look and feel better.

Used Salesforce Lightning Design System (SLDS) for developing Lightning Web Components, Actions, Event and Server-Side Controller.

Creating Lightning Web Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components. Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.

Have expertise in Administration and Configuration of Salesforce.com CRM.

Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.

Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, Quoting etc. Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart.

Having experience on CPQ Zuora quote to cash integrating with salesforce CRM application.

Having good experience on CPQ tools, integrating salesforce and CPQ using SOAP API and Rest API Having experience on Marketing Cloud implementation.

Integrated CPQ system with multiple CRMs like Salesforce and CRM On Demand.

Supported and improved sales cycles by implementing CPQ solutions effectively. Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, Quoting etc.

Experience on Sales cloud, Service cloud and Marketing cloud.

Experience in working with Marketing Tools Apttus, DocuSign and Draw loop.

Have performed page layout customization, page layout assignment based on profiles and created custom links based on user requirement. Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.

Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.

Have good experience on CTI (Computer telephony integration). Experience on Bulk Data Migration from Traditional Applications to Sales Force using Apex Data Loader.

Extensive experience in developing enterprise applications using Java and frond end technologies such as JavaScript, jQuery and CSS.

Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.

Expertise with security concepts like Web Service proxies, SAML 2.0, OAuth 2.0, and OAuth 2.0 JSON Web Token (JWT) and setting up integrations using SOAP API and REST API.

Integrated Salesforce with PeopleSoft HCM wherein the Employee data flows between Salesforce and PeopleSoft HCM by using OAuth 2.0, and OAuth 2.0 JSON Web Token (JWT) security protocols and REST API.

Experience in functional and technical roles on at least full-lifecycle CPQ projects, with strong implementation expertise in the following technologies.

Good Experience on project management tools like JIRA and Rally. Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.

Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.

Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS:

Salesforce Technologies

SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL,FSL, Salesforce CPQ consultant, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools

Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools

Data Loader, Salesforce-to-Salesforce, Apex- Explorer.

Languages

Apex, C/C++, Java, HTML, XML, CSS, AJAX.

Database

SQL Server 2008, Oracle, MySQL.

Web

HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools

MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers

IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

CERTIFICATIONS:

Salesforce.com Certified Platform Developer

Salesforce.com Certified Administrator

Salesforce.com Certified Service Cloud Consultant

EDUCATION:

Bachelor of Technology from Jawaharlal Nehru Technological University, Kakinada, India.

WORK EXPERIENCE:

Client: HF(Health First), New York.

May 2023– Till Date

Role: Salesforce Lightning Developer

Responsibilities:

Used Force.com Developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.

Lightning Web Components (LWC), Aura Framework.

Worked on pub sub modules to communicate between LWC components along with API decorators.

Experience on writing jest tests for LWC components for unit testing at client side.

Worked on LWC lightning data service by using wire service (wire adapter) to fetch data from server side and performed CURD operations.

Implemented Field Service Lightning (FSL) to handle appointment management (Home Appointment, Office Appointment, Telephonic Appointment, Video Appointments) for Sales and Service which has integration with WorkDay to get Sales rep hierarchy and PTOs, Outlook integration to get events.

Experience in implementation with different appointment durations based on the work type, custom Sales Rep scheduler to setup sales rep availability for next 8 weeks, custom appointment preference page to support complex Work order creations.

Experience in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).

Experience in configure price quote (CPQ) app such as Apttus.

Involved in end-to-end testing and configuration enhancements for the Service Appointment management.

Created custom solution for Sales rep self-scheduling appointments.

Created custom solutions on SFDC Communities to book/Cancel/Reschedule appointments directly by customers.

Designed various webpages in Visualforce for customers to select a variety of services offered by the Org and integrate them with the team.

Created Visualforce Pages to provide UI to the custom objects.

Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.

Administrator for different salesforce.com CRM application for sales cloud and service cloud.

Experience working with the Financial Services Cloud to provide personalized service to the client and increase the productivity.

Wrote custom controllers implementing complex code for retrieval from Sales Force to Visualforce pages.

Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Reports and Dashboards, master-detail and lookup relationships.

Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Integrated Salesforce with Optum for PCPs, backend mainframe system to get member information. by using OAuth 2.0, and OAuth 2.0 JSON Web Token (JWT) security protocols and REST API.

Experience on migration projects with large data volume involving legacy CRM, ERP systems to salesforce or creating any type of sync/async integrations between various systems by leveraging enterprise integration patterns and Salesforce best practices.

Knowledge of Apttus development.

Strong understanding of Salesforce standard objects and Apttus CPQ application.

Configure in Salesforce.com CRM to facilitate Apttus implementation.

Used Salesforce Automation Process, created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.

Worked on different App Exchange packages related on Accounting Management and Action Grid.

Migrated and Upgraded the App Exchange packages to Lightning Interface.

Assigned App Exchange packages to specific profiles while installing into production and sandboxes.

Worked on the backend code to increase the limitations of the batch size.

Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Responsible for Data load operations using Force.com Apex Data Loader.

Designed and deployed Custom objects, Entity-Relationship data model, Cross Object Formulas, roll up Summary, validation rules, Page layouts, Custom tabs, Components, to suit application needs.

Responsible for setting up web service integrations, Worked with Web Services (REST API's).

Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.

Developed dynamic filter passing logic to reports thereby eliminating the need for multiple reports and Visual Force pages for exporting data.

Involved from complete components deployment to Production.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.

Good Experience on Salesforce Lightning. Experience in integration with ERP (Sales Cloud, Service Cloud).

Environment: Saleforce.com platform, Apex, LWC, Apttus CPQ, Agile Methodology, App Exchange Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Oauth, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Lightning, Visualforce Controllers, Visualforce pages, Sandbox data loading, SQL, FSL, Workflow rules, Outlook integration, Eclipse, Java, SOAP, WSDL & RESTful Web Services.

Client: PWC, Dallas. Apr 2021– May 2023

Role: Salesforce Lightning Developer

Responsibilities:

Used Force.com Developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.

Lightning Web Components (LWC), Aura Framework.

Worked on pub sub modules to communicate between LWC components along with API decorators.

Experience on writing jest tests for LWC components for unit testing at client side.

Worked on LWC lightning data service by using wire service (wire adapter) to fetch data from server side and performed CURD operations.

Designed various webpages in Visualforce for customers to select a variety of services offered by the Org and integrate them with the team.

Created Visualforce Pages to provide UI to the custom objects.

Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.

Administrator for different salesforce.com CRM application for sales cloud and service cloud.

Experience working with the Financial Services Cloud to provide personalized service to the client and increase the productivity.

Wrote custom controllers implementing complex code for retrieval from Sales Force to Visualforce pages.

Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Reports and Dashboards, master-detail and lookup relationships.

Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Integrated Salesforce with PeopleSoft HCM wherein the Employee data flows between Salesforce and PeopleSoft HCM by using OAuth 2.0security protocols and REST API.

Experience on migration projects with large data volume involving legacy CRM, ERP systems to salesforce or creating any type of sync/async integrations between various systems by leveraging enterprise integration patterns and Salesforce best practices.

Knowledge of Apttus development.

Strong understanding of Salesforce standard objects and Apttus CPQ application.

Configure in Salesforce.com CRM to facilitate Apttus implementation.

Experience in Apttus CPQ, LDAP and Integration with Share point.

Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.

Experience in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).

Experience in configure price quote (CPQ) app such as Apttus.

Involved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities.

Created integration with Apptus CPQ and CLM applications and automating processes on Salesforce platform.

Used Salesforce Automation Process, created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.

Worked on different App Exchange packages related on Accounting Management, Skuid and Action Grid.

Migrated and Upgraded the App Exchange packages to Lightning Interface.

Assigned App Exchange packages to specific profiles while installing into production and sandboxes.

Worked on the backend code to increase the limitations of the batch size.

Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Responsible for Data load operations using Force.com Apex Data Loader.

Designed and deployed Custom objects, Entity-Relationship data model, Cross Object Formulas, roll up Summary, validation rules, Page layouts, Custom tabs, Components, to suit application needs.

Responsible for setting up web service integrations, Worked with Web Services (REST API's).

Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.

Developed dynamic filter passing logic to reports thereby eliminating the need for multiple reports and Visual Force pages for exporting data.

Involved from complete components deployment to Production.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.

Good Experience on Salesforce Lightning. Experience in integration with ERP (Sales Cloud, Service Cloud).

Environment: Saleforce.com platform, Apex, LWC, Apttus CPQ, Agile Methodology, App Exchange Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Oauth, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Lightning, Visualforce Controllers, Visualforce pages, Sandbox data loading, SQL, CPQ, Workflow rules, Eclipse, Java, SOAP, WSDL & RESTful Web Services.

Client: William Scotsman, SFO, CA Aug 2019 – Mar 2021

Role: Salesforce Developer

Responsibilities:

Working with user group for requirement gathering throughout the planning and implementation.

Acted as initial point of contact with internal Salesforce.com users for user requests, issue resolution based on the predetermined requirements.

Build various LWC components, decorators and variables. Adding validations to LWC

Making use of LWC to display teh Toast message and also refreshing page using lightning web components. Making use of LWC Combo box Event.

Calling Apex method in LWC, lightning spinner and Modal / popup in LWC.

Code Review for the Apex Classes and Triggers/VF page / Lightning Component Development (LWC).

Migrated data from external sources and performed insert, delete, upset, export on multiple records.

Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.

Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.

Customized the Salesforce.com integration with Big Machines.

Worked on integrating SFDC with ETL tools like Data Loader.

Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Administered Salesforce CRM applications for Sales, Marketing and Support Departments.

Installed Market and send Email Alerts and Field Updates according to the event.

Work directly with Salesforce product team to integrate Trailhead tightly into everywhere people experience Salesforce.

Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.

Experienced in developing wave dashboards using Salesforce platform as the backend.

Created wave datasets from using internal Salesforce data and external data sources.

Experienced using wave analytics in JSON and SAQL format.

Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements

Managed different users and customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services and third-party packages.

Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.

Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.

Worked on Agile/Scrum Methodology using Version One and SDLC.

Setting up and configuring Salesforce.com and SteelBrick for client use including customizations to meet our clients’ desired business processes, reports and dashboards.

Performed Steelbrick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Created integration with Steelbrick CPQ and CLM applications and automating processes on salesforce1 platform.

Ability to configure Product, Price book, Quotes and Proposal, Approval Process and other key Steelbrick functionalities.

Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.

Involved in Steel Brick CPQ implementation and customizations around the app exchange.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Worked in Agile project methodology with four-week sprint and delivered the accepted functionality in each sprint.

Environment: Salesforce.com Unlimited Edition, Apex, LWC, steelbrick CPQ, Agile Methodology, ETL, Sales Cloud, Service Cloud, Chatter Cloud, CPQ, Creation of Custom Objects, Custom Tabs, Email Marketing, Triggers, SOSL, SOQL Security Controls, HTML, Security Controls, Wave Analytics, Reports, Dashboards, Data Loader, Web Services, Force.com IDE.

Client: Vanguard, Malvern, PA Mar 2018 – July 2019

Role: Salesforce Developer

Responsibilities:

Customized existing salesforce functionality according to project requirements.

Involved in Data migration from Excel to Salesforce using Apex Data Loader.

Created user Roles and Profiles, security controls, and sharing settings.

Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports, and Dashboards.

Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.

Implemented the requirements on the Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked on various AppExchange products according to the needs of the organization.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, and checking for the correctness of the data.

Involved in end to end testing and configuration enhancements for the CPQ and CLM functionalities.

Created integration with Apptus CPQ and CLM applications and automating processes on Salesforce platform.

Conversion of Classic to Lightning for Apttus CLM.

Performed Sales force. Confidential configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues. Created and modified templates using Apptus CPQ & Author CLM. Modified profiles and permission set access as per requirement.

Involved in providing Sales force automation solutions using the Veeva system suite of applications such as CLM (Closed Loop Marketing) etc.

Implemented Case Management by creating record types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules, actions, etc.

Created page layouts, and search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Worked on Apex classes, controllers, and controller extensions.

Interact with Business Analysts and Developers to design better test plans and strategies based on the requirements of the business.

Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunities depending upon user roles and groups.

Deployment of code from sandbox to production using Force.com IDE tool.

Created Visualforce pages and Visualforce components to achieve custom functionality.

Configured user Roles, Profiles, sharing settings, and organization-wide defaults based on updated automated processes.

Created and used Email templates in HTML and Visualforce and controlled the content in these templates using Components and controller class.

Created test scenarios on Sandbox environment, created packages and moved them between Sandboxes and Production environments to place final implementations.

Involved in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured apex data loader.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Extracted the data from the Salesforce.com application into the external databases (Oracle 11g) for generating large data reports using the data loader.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML.

Client: LUXOFT, Charlotte, NC, USA. Nov 2016 – Feb 2018

Role: Salesforce Admin

Responsibilities:

Involved in Salesforce.com application setup activities and customized the Apps to match the functional needs of the organization.

Interacted with various business team members to gather the requirements and documented the requirements.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Developed APEX Classes, Controller Classes and Triggers for various functional needs in the application.

Developed and deployed Workflows and Approval processes for Opportunities and Products/ Assets Management.

Experience with Data Loader CLI, Informatica Cloud, Jitterbit Harmony, or other ETL tools. Experience integrating Salesforce.com with other applications via real time, batch, sync / Async.

Implemented the requirements on salesforce.com platform and force.com IDE plug-in using Eclipse.

Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives.

Created and used email templates in HTML and Visualforce.

Create Dashboard and Reports for the business users.

Used the Sandbox for testing and migrated the code to the deployment instance after testing.

Responsible for all the activities related to configuring Data loader, uploading data in .csv files into Salesforce.com, checking for the correctness of the data.

Worked with Salesforce.com team to make application certified.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, sync / Async, Eclipse IDE Plug-in, Windows.

Role: JAVA Developer. Oct 2015 to Oct 2016

Client: Ford Direct, Dearborn, MI, USA

Responsibilities:

Developed the component using Java, J2EE/JEE, JSP, Struts, hibernate framework. Involved in complete SDLC – Requirement Analysis, Development, System and Integration Testing.

Used spring IOC integrated with Struts MVC framework to inject session layer objects into the web layer.

Develop persistent objects using Hibernate.

Developed the Presentation layer by Struts.

Involved in designing frontends using JSPs, HTML, DHTML and CSS.

Extensively used Eclipse while writing code & used CVS for version control.

Analyzed the performance of application and fine tune the code where it is necessary.

Implemented the presentation layer using JSP, HTML and CSS.

Involved in Configuring web.xml and struts-config.xml according to the struts framework

Used SVN as source control.

Used JDBC to connect and perform operations on database

Responsible for fixing the production issues and supported the application after pushing to the production

Designed and created various tables required for the project in MySQL database.

Used Log4j to capture the log that includes runtime exceptions and debug information.

Developed the application using Eclipse.

Environment: Java, JSP, JavaScript, DHTML, SQL, AJAX, Apache Struts1.2, JMS, Hibernate 3.0, Eclipse, WSDL, SOAP Web services, Oracle 10g.

Client: TTSL India Ltd, Hyderabad, India Aug 2011 to Dec 2013

Role: Java/J2EE Developer

Responsibilities:

Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.

Designed application with UML (Unified Modeling Language).

Developed application based on SDLC (Software Development Life Cycle).

Actively involved in configuring the Application Server and deployed all the modules like Web modules and Business modules.

Created user-friendly GUI interface and Web pages using HTML, JSP.

Developed the Front-End JSP and HTML.

Developed JSP's, Java Beans and Servlets to interact with Data Base.

Extensively used JavaScript for client side validations.

Used XML parsers to parse and fetch information from XML templates.

Performed Unit Testing of all Modules.

Environment: Java, J2EE, JSP, Servlet, JDBC, SQL, JavaScript, HTML, Struts, CSS, Oracle, XML, Apache Tomcat Server.

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