Melinda Pupillo

Experience

Premium Manager Aramark via Allstate Arena, Rosemont, IL

NOV '21 - DEC '23

Licensed Massage Therapist South Elgin Chiropractic, South Elgin, IL JUN '06 - JUN '08

847-***-**** ad23cw@r.postjobfree.com Hampshire, IL60140 Highly organized professional with extensive experience in customer service, account management, and sales. Proven track record of increasing customer loyalty and satisfaction, leading to higher revenue growth. Expertise in developing long-term client relationships, building trust through effective communication and cultivating meaningful connections. Passionate about helping customers by understanding their needs, providing solutions, and delivering an exceptional customer experience. Utilized communication tools such as web conferencing to provide efficient support solutions. Identified opportunities for cross-selling, upselling products, services based on knowledge of customer needs.

Provided guidance and support on best practices regarding relationship building activities. Gathered data from various sources including market research and competitive analysis. Evaluated current processes and procedures for streamlining operations while maintaining quality standards. Monitored team's progress against key performance indicators set by upper management. Assisted in developing innovative marketing campaigns tailored towards improving sales figures. Provided ongoing training and mentoring for team members on relationship management skillset. Delivered timely responses to customers' queries via telephone, email, and other channels. Facilitated resolution of escalated customer service issues, resulting in improved customer relationships. Resolved complex technical inquiries from customers utilizing problem-solving techniques. Developed and implemented strategies to increase customer satisfaction and loyalty. Assisted clients in identifying their needs and provided suitable solutions to meet their requirements. Conducted regular meetings with clients to discuss their requirements and offered appropriate solutions. Built and established strong relationships with customers, enabling long-term partnerships. Established positive relationships with clients through attentive listening skills during consultations. Developed and implemented individualized massage therapy treatments to meet clients' needs. Adapted treatment plans based on each patient's individual needs and preferences through careful listening and observation skills.

Ensured compliance with local laws related to licensure requirements for practice as a Licensed Massage Therapist.

Exercised strong problem solving abilities when faced with challenging situations or difficult customers. Chiropractic Office Assistant South Elgin Chiropractic, South Elgin, IL JUN '03 - JUN '06

Maintained accurate records of client care including diagnosis, treatments performed, progress notes, homecare instructions and other relevant information. Conducted client intake assessments to assess medical history and determine appropriate course of treatment.

Utilized various massage techniques such as Swedish, deep tissue, trigger point, reflexology, lymphatic drainage and sports massage to provide relief from chronic pain and stress. Utilized effective time management strategies to ensure that all appointments were completed within the allotted time frame.

Maintained current knowledge of new developments in the field of massage therapy through continuing education courses.

Created an inviting atmosphere for clients by maintaining a clean workspace in accordance with industry standards.

Adhered strictly to HIPAA regulations regarding confidentiality of patient information. Provided education on the benefits of therapeutic massage to promote overall health and wellness. Demonstrated excellent communication skills when interacting with patients, colleagues and supervisors. Performed post-massage strengthening exercises with clients to ensure maximum benefit from their session. Managed a busy schedule while providing high quality customer service in a professional manner. Tailored each session according to the individual needs of each client. Greeted customers with a friendly and professional demeanor. Performed various clerical duties such as photocopying documents, ordering supplies, preparing correspondence and maintaining databases.

Assisted with front desk responsibilities including greeting visitors, managing incoming mail and handling cash transactions.

Organized medical records according to established procedures while ensuring accuracy of data entry into the system.

Prepared invoices for billing department accurately and efficiently based on current fee schedules. Provided administrative support to the office manager and chiropractors, including scheduling appointments, filing paperwork, updating patient records, verifying insurance coverage and collecting payments. Resolved issues promptly by communicating directly with insurance companies or other healthcare providers when necessary.

Reviewed charts prior to visits to ensure completeness of documentation before doctor's arrival. Responded to inquiries from patients regarding billing issues or account balances. Maintained inventory levels for office supplies ensuring adequate stock was available at all times. Collected co-pays at time of visit in accordance with practice policy. Maintained a clean and organized work area for optimal efficiency. Processed incoming calls in a timely manner, providing accurate information about services offered and answering questions from patients.

Ensured compliance with HIPAA regulations regarding confidentiality of patient information. Conducted regular follow-up calls with discharged patients regarding their treatment progress. Generated reminder letters for overdue accounts receivable items as needed. Education

First Institute, Crystal Lake, IL

JUN '06

Massage Therapy

Skills

Customer Relationship Management Wealth Management Strategic Selling Verbal and Written Communication Regulatory Compliance Critical Thinking Team Leadership Certifications

Massage Therapy ServSafe

References

References available upon request

Scheduled patient appointments, tests, and procedures in computerized scheduling system. Handled daily office operations such as filing, data entry, and inventory management.

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