Accomplished IT Program Manager with over ** years of experience, combining technical expertise with a strong business focus, dedicated to driving organizational value through innovation and agility. Motivated by a passion for leveraging my skills to craft and execute IT strategies and end-to-end business solutions, spanning from initial ideation to successful implementation. Possessing exceptional aptitude in communication and collaboration, complemented by a great understanding of AI concepts. Proficient in constructing comprehensive requirements, cultivating collaborative environments, and orchestrating change management to deliver strategic solutions of the highest caliber. Adept at steering both Internal IT departments and Consulting/Services entities, adeptly instilling high-performance cultures that propel teams towards unparalleled excellence. Enthusiastically seeking opportunities to contribute to intricate initiatives and make a profound, positive impact.

Key Qualifications at a Glance:

Seasoned IT Program Manager boasting a wealth of expertise across Information Technology, encompassing pivotal sectors such as Financial Services, Insurance, Energy, Government (Federal and State), Pharmaceutical and Health Care.

Proficiency in orchestrating IT strategy, IT Operations, Data and Digital Transformation, modernization of Systems, Architecture, Infrastructure, Product Development, Analytics, Intelligent Process Automation and Prod Support.

Instrumental in implementing and sustaining expansive platforms, inclusive of AWS, Azure, and IBM Cloud using DevOps and CI/CD process. Ensured these frameworks operate at peak efficiency and scale seamlessly.

Demonstrates finesse in orchestrating a spectrum of staffing strategies - ranging from internal and outsourced to offshore and vendor/SOW—culminating in operational finesse and fiscal optimization.

Held a noteworthy DoD Secret Clearance, operated with DISA hosting environment, underscoring a resolute commitment to fortified security protocols and unwavering compliance.

Distinguished by a leadership approach that galvanizes teams, nurtures a collaborative ethos, and empowers individuals to realize their utmost potential. Acknowledged as a preeminent authority in propelling process refinement and intelligent process automation, consistently propelling operational efficiencies, curbing costs, and elevating overall business performance.

EDUCATION

Digital Transformation: AI, IoT, Cloud, and Cybersecurity - Massachusetts Institute of Technology, USA

Masters in Computer Applications - Kakatiya University, India

CREDENTIALS

Introduction to Generative AI

Introduction to TensorFlow for Artificial Intelligence, Machine Learning, and Deep Learning

Project Management Professional (PMP)

Agile Certified Practitioner

AWS Certified Cloud Practitioner

IBM Enterprise Content Management Certified

Microsoft Certified Professional

PROFESSIONAL EXPERIENCE

Intelligent Process Automation Delivery Manager Mar 2021 – Present

Chubb, Jersey City NJ

Experienced technology leader with a track record of successfully driving automation and digital transformation initiatives. Provided direct reporting to the CIO and global CEO, delivering progress updates on initiatives to achieve $500 million in cost savings over a 3-year period.

Built a new Cloud Engineering team by hiring new personnel and mentored them to deploy 30+ highly available (HA) and non-HA Work Fusion environments on AWS across the globe successfully. Guided the team to automate IPA tool installation for Cloud Ops using advanced technologies: Terraform, Ansible, and Jenkins. Integrated ServiceNow into the deployment process, raising tickets for appropriate teams, and integrated ATF into the IaC deployment process to ensure automated testing after environment provisioning. Provided performance reviews for all the team members.

Collaborated with the Property & Casualty underwriting team to develop AI models for precise Risk Rating, expediting quote generation. Worked with the Claims department to enhance data extraction rates from claims forms, improving the speed of claims processing. Replaced SOROCO BOTS with unsupervised ML algorithms, significantly cutting AHT and boosting STP rates. Conducted comprehensive assessments of data extraction tools, collaborating with cross-functional teams for informed decision-making.

Provided expert research and assistance to leadership in the development and design of new projects. Used formal processes and tools to manage resources, budgets, risks and changes. Managed project status and information in the form of formal briefings, project update meetings and written, electronic and graphic reports. Developed, managed and maintained detailed project plans, action item registers and major milestone timelines for all assigned projects.

Manages all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands and maintenance of overall project ownership.

Digital Transformation Manager Sep 2019 – Jul 2021

PSE&G, Jersey City NJ

I spearheaded a comprehensive IT transformation, modernizing the Enterprise Content platform by introducing an AI-enabled Barista Virtual Support agent, seamlessly integrated with ServiceNow. This initiative successfully eliminated the need for IT help desk phone support, enhancing overall efficiency.

In addition, I oversaw infrastructure and support teams tasked with analyzing current application components and transitioning them into containers to leverage the AWS elastic compute cloud architecture. For applications that didn't support containers, we performed in-place upgrades and migrated them to AWS using the lift and shift method.

Acting as a single point of contact for release status, maintained communication with stakeholders. Facilitating and leading release management meetings, addressing challenges through risk management and contingency planning, and presenting solutions to executive management.

Furthermore, I developed a robust security risk management strategy, identifying potential vulnerabilities and working with the team to create mitigation plans. This comprehensive approach involved assessing potential threats, evaluating their potential impact, and devising strategies to mitigate risks. Additionally, I managed an analyst team responsible for generating reporting dashboards through business intelligence tools, ensuring alignment between business needs and technical solutions.

IT Manager Sep 2018 – Aug 2019

Delhaize/Ahold Marlborough MA

As IT leader, I spearheaded a major M&A operation merging Delhaize and Ahold's IT assets. My role encompassed devising a streamlined program strategy and optimal architecture for cost-efficient data center hosting. I efficiently managed vendors, expanding our capabilities on the IBM Cloud platform, and secured software licenses through strategic negotiations.

Additionally, I crafted a meticulous three-year roadmap for migrating content from Delhaize's legacy ECM system to Ahold's upgraded counterpart, aligning business workflow functions with the broader ERP migration initiative known as FITS. My responsibilities extended to leading development teams, overseeing change management, and optimizing offshore support for maintenance activities.

Digital Program Manager Jul 2016 – Aug 2018

Chubb, Philadelphia PA

I led development teams through WorkView Product development and support Scrum teams. This included Change Management Approvals, Release Management, and implementing platform upgrades and application changes based on Performance Testing recommendations. Integrated Selenium ATF into agile product development process for automated testing.

I managed the transition of support activities from the UK to the US, led teams in building a Performance Environment on new Infrastructure, and oversaw the migration of 80 million documents from a legacy system to the new Work View Application. Spearheaded the initiative to integrate the WorkView application into the Chubb employee portal by incorporating a link and implementing Single Sign-On (SSO) for a seamless login experience.

I played a key role in cybersecurity incident response planning, provided architectural direction for the Work View application, and served as the delivery manager for performance tests. I also managed the rollout of WorkView to Chubb, unified email servers, and ensured Windows 10 readiness. Additionally, I used ServiceNow for change management, established SLAs, and adopted the Scaled Agile Framework (SAFe) to improve collaboration among Scrum teams and align business objectives strategically.

Sr. Manager Jul 2010 – Jul 2016

IBM Herndon VA

As an accomplished Delivery executive, I have consistently demonstrated my ability to lead and deliver complex technology projects, driving impactful transformations for various organizations.

During my tenure at Gwinnett County Public Schools, I designed and implemented an ECM roadmap from scratch, successfully introducing ECM capabilities utilizing FileNet P8 across HR, Risk Management, and Student Records departments. I adeptly resolved intricate security challenges and led the development of tailored File Plans for Records Manager, aligning with distinct disposition requirements. Furthermore, I guided architectural reviews and orchestrated the integration of innovative analytics solutions, exemplified by the Personalized Education Through Analytics on Learning Systems (PETALS) initiative, enhancing student learning outcomes.

At Flagstar Bank, I excelled in crafting a comprehensive enterprise-wide content management strategy, centralizing content-centric applications to provide a unified view across systems and geographies. My leadership extended to managing the implementation of FileNET solutions, orchestrating seamless migrations, and facilitating process optimizations through the FileNET Process Analyzer. Collaborating closely with cross-functional teams, I established integration strategies, contributing to enhanced CRM and ERP alignment. Notably, I devised strategies for Single Sign-On (SSO) implementation, driving operational efficiency and user experience.

As a Program Delivery Manager with the US Air Force, I successfully executed a DoD contract program, leveraging IBM FileNet and Lotus Forms products to digitize paper-based processes. I skillfully managed complex technical challenges, fostered collaborations with IBM product teams, and played a pivotal role in achieving Authorization to Operate (ATO) through rigorous security compliance.

Moreover, my leadership at US Veterans Affairs enabled seamless deployment of system releases, enhancing application change deployment and minimizing downtime. In a similar vein, my contributions to the US NAVY showcased my proficiency in deploying prototype systems, integrating third-party products with FileNet P8, and effectively collaborating with multiple stakeholders.

During engagement as a Program Manager at U.S. NRC, I spearheaded the delivery of the E-Safe Document Management System, from vendor selection and procurement to solution implementation. Implemented a Digital Rights management solution from Documentum. I meticulously managed a cross-functional team and ensured compliance with regulatory standards set by NARA.

As Engagement Manager at USDA, I managed a program that automates farmer’s crop insurance process end to end from binding insurance to process claims.

As a Practice Manager at Corporation Services Company (CSC), I exhibited my expertise in managing ECM and operations teams, steering development, release, and maintenance efforts. I successfully executed high availability infrastructure upgrades and repository migrations, aligning IT services with overarching business goals.

Throughout my career, I have consistently demonstrated my ability to lead, strategize, and drive successful project outcomes, leveraging a deep understanding of technology, cross-functional collaboration, and effective management practices. My proven track record is underscored by my ability to innovate, optimize processes, and deliver impactful results within diverse organizational contexts.

Program Manager Feb 2009 – Mar 2010

U.S. Bank, Minneapolis, MN

Managed the program to deliver E-Safe Document Management System based on EMC Documentum that works as content repository for inspection reports of nuclear facilities and other confidential documents.

Responsible for overseeing a 30 member team to build this solution from ground up. Conducted RFPs for purchasing Hardware, employed Vendor section process to choose the Document and Records Management Software.

Engaged Vendor professional services to build the Environments. Delivered records management capability, which is a requirement for E-Safe that adheres to records disposition schedule set by NARA (National Archives and Records Administration).

Practice Manager Sep 2008 – Jul 2009 Corporation Services Company (Csc), Wilmington, DE

Managed an ECM team that develops solutions based on Documentum and an offshore Operations Team that deploys new releases and changes and performs maintenance.

Managed two development teams and two Operations scrum teams (on-shore & off-shore) to align business goals to IT services delivery.

Completed a new high availability FileNet infrastructure for new production environment and migrated existing repository as the older version does not have in place upgrade path.

Senior ECM Architect Jun 2005 – Aug 2008

Vanguard, Malvern, PA

Actively involved in providing FileNET P8 and Documentum based solutions to existing business clients aligned with the Enterprise and Document Management requirements.

Integrated Documentum to Peoplesoft to pull the documents into by creating a unique solution by creating hashes using Private Key and decrypting with Public Key.

Made use of service-oriented architecture to convert business needs into small reusable services that could be easily implemented independently. Accomplished a fit-gap analysis to demonstrate P8 and Documentum product capabilities for new clients to show how they can fulfill their ECM needs.

PROFESSIONAL AFFILIATION

Project Management Institute (PMI), (ISC), SaFe

TECHNICAL ACUMEN

Project Mgmt & VC:

Microsoft Project, Smartsheet, PVCS, Visual Source Safe, CVS, Clear Case

Methodologies:

Agile, SAFe and Waterfall, DevOps

Cloud Technologies:

AWS, Azure, IBM, Oracle, Micro Services

IPA Tools:

Work Fusion, SOROCO

DevOps:

Terraform, Jenkins, Ansible

BI & Analytics Tools:

IBM SPSS, Microsoft Power BI, Tableau, SAP Business Objects, Data Analytics

CMS

FileNet P8, ICM, Documentum, CM8, CMOD, Alfresco, Open Text

DAM

Adobe AEM, Open Text Media Management

ERP:

SAP MM, ABAP, HANA

Development Tools:

Rational Software Architect (RSA), Rational Application Developer (RAD), IBM Rational Rose, WSAND, JBuilder, Eclipse

Defect Tracking Tools:

ClearQuest, PVCS Tracker, JIRA

Project Mgmt & VC:

Microsoft Project, Smartsheet, PVCS, VSS, CVS, Clear Case

Technologies:

EJB, JDBC, Servlets, Java, JSP, RMI, SOA, Web Services, SOAP, MQ, JMS, .NET, APIs

Soft Skills:

Project Management, Program Management, Technical Program Management, Process Improvement, Gap Analysis, Team Building, Strategy, Problem Solving, Business Process Improvement, Leadership, SLA, Vendor Management, KPI, Monitoring Performance

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