Miami, Florida ***** 508-***-**** ad23bx@r.postjobfree.com

ELIJAH CARTER

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

PROFESSIONAL

SUMMARY

SKILLS ● Data Entry

● Complaint Resolution

● Sales Expertise

Professional Telephone

Demeanor

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● Follow-Up Skills

● Complaint Handling

● Critical Thinking

● Active Listening

● Technical Support

● Live Chat Support

● Customer Service

● Call Center Experience

● Problem-Solving Abilities

CUSTOMER SERVICE REPRESENTATIVE 03/2022 to 01/2024 Advantmed, California (remote)

CUSTOMER SALES REPRESENTATIVE 09/2020 to 02/2022

Pizza Hutt, Florida City, FL

TRANSLATOR AND INTERPRETER 07/2016 to 04/2019

WORK HISTORY

● Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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● Answered constant flow of customer calls with minimal wait times.

● Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Responded to customer requests for products, services, and company information. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

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● Assisted call-in customers with questions and orders.

● Set and achieved company defined sales goals.

● Contributed to team objectives in fast-paced environment. Mercy Village Hospital, Remote

● Translated documents from English to Creole.

● Applied cultural understanding to discern specific meanings beyond literal written words.

● Provided verbal summaries of non-English documents for immediate use.

● Replicated flow, style, and overall meaning of original texts.

● Repeated and restructured complex translations to optimize understanding.

● Updated existing translations to meet contemporary trends in communication.

● Interpreted conversations between foreign language-speaking clients and others.

● Maintained message content, tone, and emotion as closely as possible.

● Interpreted spoken and written languages other than English and vice versa.

● Attended training programs to improve professional knowledge and interpretation skills.

● Developed strategies to perform accurate and consistent translations. Miami International University of Art And Design, Florida Associate In Arts And Design Programs, Liberal Arts And General Studies, 12/2023 EDUCATION

English

Full Professional

Haitian Creole

Native or Bilingual

French

Full Professional

Spanish

Elementary

LANGUAGES

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