Ashley Busch

Driven and highly motivated customer service professional with over multiple years of

diversified experience including management and prestigious clientele. Uniquely skilled at customer satisfaction, and partnership creation. Meticulous, punctilious, and highly devoted.

603 Howard Avenue

Orange City, Florida 32763 (407)

480-7107

ashleybuschemail@gmail.c

om

EXPERIENCE

SSCA certified

Charter Communications — Enterprise Technical Support Voice Specialist

August 2019 - PRESENT

Providing customer support on an enterprise level related to coax and fiber Charter services, including troubleshooting internet/phone, and cable issues... Effectively addressing customer questions, complaints, and concerns. Remaining current and knowledgeable on every aspect of the supported product. Scripting modems knowledgeable on fiber products tracing circuits also currently on the voice team, while maintaining a positive impact with clients and taking ownership of every call. Delivered proficient technical support to residential and enterprise clients in technologies such as Coax internet and voice, fiber internet access, unified communications, Spectrum TV services, managed networks and managed WiFi services

SSCA Certified

24-7 Intouch — Customer Service Representative

September 2018 - August 2019

Providing accurate and appropriate information in response to customer inquiries. Addressing customer concerns in a timely and e client fashion. Expanding active relationships with all call center departments through clear and concise communication. Properly directed inbound calls within phone queues to improve call flow. Made reasonable procedure exceptions to accommodate unusual customer requests. TravelClick — Reservations Specialist

April 2015 - April 2016

As a TravelClick Reservations Specialist, answered incoming calls and provided descriptive information regarding rooms, accommodations, rates, amenities, special packages and guest services, on behalf of properties across The Americas including independent hotels, luxury resorts, and large global brands, all while delivering excellent customer experiences. Segafredo — Waitress

January 2015 - April 2015

SKILLS

Maintaining up-to-date

bookkeeping and preparing

detailed reports.

Exceptional rapport building.

Ensuring compliance of all

activities with established policies

and procedures.

Working knowledge of computer

operations and numerous

specialized applications.

Proficient with Microsoft 365.

Result-focused and influential

leader with proven ability to turn

around troubled organizations.

Excellent analytical and

organizational skills.

LANGUAGES

English

7-Eleven — Assistant

Manager

August 2012 - February 2015

Supporting the Store Manager or

Store franchisee in all aspects of

the store's operation. Familiarity

and knowledge of 7-Eleven's

Retailer Initiative strategy, Retail

Information System, inventory

management and ordering

technology. Took the lead on

forecasting, ordering, stocking

and merchandising product; reconciled store paperwork; set the tone for courteous customer service; and shared management of the store sta . EDUCATION

High School Diploma

SSCA

Contact this candidate