FENTON ATINDA

+254********* ad23aa@r.postjobfree.com

WORK EXPERIENCE

GREEN LIGHT PLANET SOLAR COMPANY December 2021 - Current CUSTOMER ENGAGEMENT EXECUTIVE Start Date - Finish Date Demonstrated products to show potential customers benefits and advantages and encourage purchases. Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Achieved sales goals and service targets by cultivating and securing new customer relationships. Developed compelling presentation decks to gain approval for ideas and communicate results. Prepared sales presentations for clients showing success and credibility of products. TEAM LEAD GENERATION Nairobi - February 2021 - July 2021 APPOINMENT SETTER Start Date - Finish Date

Addressed client inquiries and updated database information. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered. Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.

Utilized CRM system to track and manage leads, keeping appointments organized. Scheduled follow up calls with potential customers to gain interest in scheduling appointments. M-KOPA SOLAR COMPANY KOPA - July 2020 - November 2021 CUSTOMER CARE WHATSAAP Start Date - Finish Date

Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Arranged transportation and documented details of discharge transition plans. Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues. Managed department call volume of 130 calls per day and coordinated department schedules to maximize coverage during peak hours.

Scheduled and attended meetings with clients and prospective clients as requested. Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

SENRI LIMITED COMPANY Dec 2019 - 2020 June

TECHNICAL AND CUSTOMER SUPPORT Start Date - Finish Date Enhanced interfaces to promote better functionality for users. Identified value opportunities to exploit product for maximum business effectiveness. Researched and adopted new technologies to add value to existing offerings. Improved systems with addition of new features and infrastructure. EDUCATION

KENYA TECHNICAL TRAINING COLLEGE NAIROBI

DIPLOMA - 2016 - 2019 Graduation Date: Date

NYADUONG SECONDARY SCHOOL City, State

KENYA CERTIFICATE OF SECONDARY EDUCATION - 2011 - 2014 Graduation Date: Date NYADUONG PRIMARY SCHOOL City, State

KENYA CERTIFICATE OF PRIMARY EDUCATION Graduation Date: Date SKILLS

Sales Support and Collaboration Relationship Building Customer Satisfaction Enhancement Customer Training Process Improvement

ACHIEVEMENTS

Identified potential opportunities and followed up on the same which increased revenue growth.

Owing to perfect product knowledge, I was able to offer first call resolution reducing on the number of call backs.

Maintained an average of 98% on quality assurance audits on calls made. This was achieved by mastering call procedures and scripts.

Reduced on time clients had to wait on call by maintaining average handling time of 180 secs.

Achieved the set target of 100 calls per day which saw more clients getting served.