Sheila Furr

P.O. Box **** Tuscaloosa, AL ***** ad239a@r.postjobfree.com 205-***-****

Summary of Qualifications

Over 20 years’ experience in the customer service field with an emphasis in management and human resources

Ability to meet customer requests in a courteous, and professional manner

Experience with collections, accounts payable and accounts receivable

Continuously meet and exceed company sales and service standards

Computer skills: Microsoft Office products, copier, fax machine, multi-line telephone, e-mail software.

Work Experience

Customer Service Manager

Provided leadership, training and guidance to employees and suburbanites

Create new accounts and update existing accounts

Handled large daily cash transactions; prepare daily financial, inventory and personnel status reports

Conduct bank deposits and withdrawals

Review credit reports on prospective customers

Create employee work schedules and supervise 50 employees

Follow all store protocols for creating store displays

Manage customer complaints, returns, layaways, and credit card approvals and transactions

Human Resources Assistant

Interpret and explain human resources policies, procedures, laws, standards, and regulations

Inform job applicants of details such as duties and responsibilities, compensation, benefits schedules, working conditions, and promotion opportunities

Schedule and conduct new employee orientations

Perform administrative activities including documenting/recording internal information

Work History

Production Worker Onin at GFP Warehouse December 2022-Present

GM Assistant Carmart Tuscaloosa August 2022-November 2022

Cashier Harbor Freight October 2021-August 2022

Cashier: Target (seasonal) October 2020-December 2020

Production Worker: Amazon March 2020-September 2020

Quality Manager: MB Tech July 2016-September 2019

HR Assistant: Lowes Home Improvement Stores February 2015-July 2016

Production Worker: Borgers September 2014-March 2016

Production Worker: Elwood Staffing at Faurecia March 2013-August 2014

Team Leader: BLG Logistics September 2012-February 2013

Production Worker: NAOS at Mercedes October 2010-September 2012

Customer Service Lead: Wal-Mart September 2008-September 2010

Head Cashier: Lowes Home Improvement Stores March 2006- October 2008

Customer Service Manager: Wal-Mart October 2004-March 2005

Education

High School Diploma

Central High School

Tuscaloosa, AL

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