Rosa Sarabia

Paramount, CA *****

ad2393@r.postjobfree.com

+1-562-***-****

Obtain a responsible and challenging position within your company that will not only allow me to enhance my skills but also allow me to be an asset to your company. To build a strong relationship with the company and clients, and exceed expectations. Work well in a fast paced environment, 16 years + experience in Customer Service setting, 50 wpm, detail oriented, self-starter, ability to multi- task, fast learner, team player. Bilingual in Spanish, speak, read and write. Willing to go the extra mile to get job done; excellent support with management, vendors, co-workers. Authorized to work in the US for any employer

Work Experience

Customer Operations Specialist

Schneider intermodal - El Monte, CA

October 2022 to Present

Assist drivers with daily routine schedules. Interact with dispatch and customer service representatives to properly gather accurate pickup and or deliveries for present drivers. Answer calls in a professional atmosphere for proper representation of company.

Onsite Property Manager

Anchor Pacifica Group - Orange, CA

March 2022 to October 2022

Open office. Clerical duties, code invoices for payments, assist current tenants and prospects via email/ phone/walk-ins. Budget monthly costs. Follow Company procedures as late charges, 3- day notices, letters of default. Oversee and approve timesheets of team. Collect and input rent payments in check scan software and provide receipts. Assist tenants with Covid rent relief updates on software. Add/remove parking/ insurance costs. Update current insurance documents into Yardi. Prepare and close work orders. Work with vendors on pending orders. Unload laundry machine for deposits. Inspected all 112 units on current conditions and prepare reports. Meet with maintenance and Porter to discuss any current issues and / concerns to meet company expectations. Maintain property clean and Do walkabouts and enforce property rules. Oversee property surveillances. Make recommendations for improvements and enhance property assets.

Assistant Manager

Low Cost Storage/ Anchor Pacifica Group - Paramount, CA February 2004 to October 2022

Open office in the mornings, reconcile cash drawer, answer phones, filing, process payments over the counter and in person via cash, checks, credit cards, money orders on Domico software. Show available units to customers for potential rental. Assist customers with any issues and/or questions. Work with Manager and Maintenance supervisor on overall duties for the day. See cameras on property, advise Maintenance on anything to be fixed around property. Make sure the property is clean and presentable for the day. Making sure the daily lock report is done and see notes from end of day for any move-outs and units with any issues. Assist on Haul rentals in/out. Perform daily walk around on property. Assist Portfolio Manager and Property Managers. Do deposits for office and Haul and take registered letters to Postal office. Assistant in Monthly auctions and vendors. Account Manager

West Coast Distribution Logistics - Vernon, CA

January 2016 to November 2017

Manage various accounts to customers needs. Process and distribute orders/labels to shipping supervisor, assist inventory manager with year end Audits on accounts. Assisted shipping supervisor on packaging orders to be shipped via Ups, Fedex, Usps Intl. Assist the IT dept. with issues on customers accounts. Prepare claims for short/over ship orders with carriers. Route orders with major/ minor stores. Call carriers to schedule pickups. Responded to emails and spoke with customers via phone. Prepared reports on open/pending/closed orders. Send updates to customers on orders status. Had monthly meetings with my team on any issues and overall progress.

Shipping Coordinator

Triderma - Corona, CA

January 2015 to January 2016

Responsible for managing all outbound shipments, Daily management and coordination of shipments for Walmart, Target, CVS, Walgreens, Pharmacies, create bill of lading, schedule pickups with various carriers, check on product availability, Maintain shipping logs, process ASN for Amazon, Universal and other small retail chains, researching shipping rates, work reviews and process invoices for shipments, review and audit freight bills for billing Accuracy; resolving discrepancies. Assist owner with import/export shipments as needed. Handle daily, tactical issues to support transportation functions, including freight/ transportation rate analysis. Perform job walks to identify shipping. Tracing the movement of all freight and ensuring the proper completion of all shipping documents. File claims on shipments lost via TL or small packages.

Education

Diploma

Paramount High School

1992 to 1996

Skills

• Word, excel, outlook, speak and read and write in Spanish (10+ years)

• Customer Service

• Retail Management

• Key Holder

• Word

• Microsoft Excel

• Management

• Training

• Scheduling

• Sales

• Inventory

• Customer Service Skills

• Merchandising

• Team Building

• Cash Handling

• Inventory Management

• Property management

• Supervising experience

• Microsoft Office

• Accounting

• Logistics

• Purchasing

• E-Commerce

• Assistant Manager Experience

• Yardi

• Accounts Payable

• Office Management

• Property Leasing

• Negotiation

• Budgeting

• Account Management

• Typing

• Transportation management systems

• Freight

• Dispatching

• GPS

Languages

• Spanish - Expert

Certifications and Licenses

Employee

August 2022 to Present

Employee of the month for August 2022.

Additional Information

Skills

• FedEx Ups/Usps

• Camelot

• Sap, SPS Commerce

• Domico cloud

• AS400 Word, Excel, Outlook

• Yardi, checkscan

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