DEN MARK L. MERCADO

PROFILE

Highly dynamic Virtual Assistant with

* ***** ** ********** *********

exceptional administrative and

management support to clients.

Adept in multitasking and effectively

prioritizing tasks to achieve the best

outcomes. Knowledgeable and skilled

in document management software

and content management systems.

CONTACT

PHONE:

+639**-***-****

Address:

Cagayan de Oro Philippines

EMAIL:

ad237i@r.postjobfree.com

EXPERTISE:

• QuickBooks Online

• Microsoft Office

• Microsoft Teams

• ASANA

• Drake Tax Software

• Analytical Solving skills

• Employee Retention Credit

• Appfolio

• Buildium

• CRM

VIRTUAL ASSISTANT

• Successfully manage multiple administrative projects per week.

• Communicate with the CEO and 4 managers to ensure the delivery of high-quality work.

• Promptly respond to emails and calls, and manage schedules to assure positive workflow.

• Serve as the first point of contact with regular client interfacing, always providing optimal customer service.

• Handle all aspects of travel management for employees, including researching itineraries, making reservations, and booking flights.

• Assist with developing and deploying communications, including newsletters, emails, and webinars.

WORK EXPERIENCE

• Served as a reliable and efficient Virtual Assistant for various clients of this boutique agency.

• Acted as a "right hand" support to clients, answering calls and emails on their behalf punctually and professionally.

• Assisted 15-20 clients per week with complex tasks incl. calendar management, group logistics, filing, and project coordination.

• Prepared internal and external documents for the team and partners.

• Worked with the highest level of professionalism among staff and clientele at all times

ADMIN VIRTUAL ASSISTANT TASKS

• EMAIL SUPPORT – monitoring and answering email queries.

• PHONE SUPPORT – answering customer questions.

• CHAT SUPPORT – responding to questions, challenges, and concerns.

• HELPDESK SUPPORT – providing technical assistance.

• LEAD GENERATION – identifying potential leads through manual lead generation methods. online networking, industry research, and lead-generation software

• LEAD NURTURING – keeping leads engaged by answering questions and sending relevant information that could encourage a purchase or conversion.

• DISPATCHING SUPPORT – receiving dispatch calls, recording call logs, addressing dispatch problems, and receiving and dispatching orders.

• SALES CALLING – doing outbound sales calls and cold calling to find new customers or turn old leads into customers.

• ONBOARDING ASSISTANCE – welcoming new employees and informing them about the company’s processes, tools and software, communication guidelines, and more.

Education

• Bachelor of Science in Business Administration Major in Human Resource Management References

• David Rodriguez Email: ad237i@r.postjobfree.com

• Elizabeth Creger Email: ad237i@r.postjobfree.com

• Kim Joseph Email: ad237i@r.postjobfree.com

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