NAOMI MBOMBA

CUSTOMER SERVICE REPRESENTATIVE PEACHTREE CORNERS, GA

770-***-****

ad235z@r.postjobfree.com

OBJECTIVE

Diligent and proficient customer service representative exhibiting a robust work ethic. Evidenced aptitude in providing exemplary customer support and expediently resolving issues, consistently upholding the highest levels of customer satisfaction. Demonstrated mastery in employing diverse communication platforms, encompassing phone, email, and web chat. Possessing exceptional interpersonal acumen and adeptness in leadership, fostering motivation within teams to attain elevated performance standards.

SKILLS AND

LANGUAGES

• Active listening

• Critical thinking

• Leadership

• Decision making

• Problem solving

• Creative

French – Native & Fluent

HOBBIES

Gym, New Technologies,

Dance, Reading

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE 11/2021-10/2022

Exela Technology, Norcross, GA

• Efficiently handled a high volume of inbound customer calls, addressing inquiries, resolving issues, and providing product information on Exela Technology products and services.

• Maintained a high level of customer satisfaction.

• Utilized advanced call center software and CRM systems to document customer interactions and ensure accurate follow-up.

• Proactively identified opportunities to enhance customer experience and contributed to the development of improved service processes.

• Consistently met and exceeded individual and team performance metrics, including average handle time and first call resolution.

• Demonstrated strong communication skills.

• Successfully converted customer complaints into positive experiences by actively listening and offering empathetic solutions.

• Participated in ongoing training and development programs. CASHIER 06/2021-10/2021

TJ max, Norcross, GA

• Processed customer transactions efficiently and accurately using a point- of-sale (POS) system, handling cash, credit, and electronic payments.

• Welcomed customers, answered inquiries, and assisted with locating products, enhancing overall customer satisfaction.

• Maintained a clean and organized checkout area, ensuring a pleasant and efficient shopping environment.

• Collaborated with the store team to implement promotional activities and optimize sales opportunities.

CUSTOMER SERVICE SPECIALIST 01/2021-06/2021

Chicos, Lawrenceville, GA

• Deal directly with customers face to face.

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Provide pricing information and perform customer verifications.

• Process orders, forms, applications, refunds, and requests

• Record details of inquiries, comments, and complaints

• follow up on customer interactions.

• provide feedback on the efficiency of the customer service process. EDUCATION

ASSOCIATE OF SCIENCE (A.S.) IN CYBERSECURITY

Expected Graduation JUL 2025 Gwinnett Technical College, Lawrenceville, GA

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