Property Manager Customer Service

Kayleigh K. Wilson

PROFESSIONAL SUMMARY

Energetic and optimistic communicator with more than 20 years of experience providing excellent customer service. Accredited Residential Manager with exceptional organization and conflict resolution ability. Extensive management experience, with proven ability to handle high demand and high stress situations in a positive and calm manner.

EXPERIENCE

2022 - Present Pegasus Residential Kalamazoo, MI Property Manager – 700 SOHO

Maintain in-depth knowledge of competition through consistent evaluation of Student Housing market conditions and trends.

Worked with the owners to identify, develop and achieve community goals and objectives.

Onesite, Real Page, Vendor Ops, Knock CRM, Happy Co software mastery.

Assess and develop solutions for property, including; compliance with city ordinances, reconciliation of all invoices, vendor compliance, cash-flow shortages and sale preparation

Develop and implement resident renewal strategies, effectively increasing pre-lease by 62%.

Introduce structured leasing, including implementing phone script and secret shop excellence.

Oversee all accounts receivable and negotiate with delinquent residents, recovering over $24,000 in bad debt

2020-2022 Founders 3 Real Estate Oak Creek, WI Property Manager – The Residences at Oak View

Maintain property operations, including filling vacancies, negotiating and enforcing leases, and remaining aware of surrounding market conditions.

Surpass organization goals by accepting ownership for implementing new and different requests and exploring opportunities to add value to job accomplishments .

Exhibit exceptional communication to manage expectations when dealing with adverse situations.

AppFolio, Yardi, CRM, Excel experience and 40 hours of One-Site/RealPage training completed. Inspect property each day, resolve any issues and remain apprised of current maintenance needs.

Oversee resident renewal and retention program. Plan and execute all resident events. Determine renewal rates, offers and ensure leases are signed prior to 59 days.

Lead by example for team and ensure proper leasing procedure is followed.

Reconcile all Accounts Payable/Receivable, ensure vendor pricing and compliance are current. 1825 Capital Ave SW Battle Creek, MI 49015 262-***-**** ******.***********@*****.*** Kayleigh K. Wilson

2017-2020 Axiom Properties, Inc. Franklin, WI Assistant Property Manager - Mission Hills Apartments

Ensure all property and lease files are properly maintained and up to date; quarterly lease audit.

Develop and implement effective leasing procedures to remain 100% occupancy and pre-lease

Enter all payables and ensure all insurance and tax documents up to date for all vendors.

Implement new and innovative ideas to cultivate resident relationships.

Yardi, Excel, CRM software, continued education each month via Grace Hill.

Collect and allocate all rent payments. Recover delinquent rents and initiate eviction as needed.

Inspect property each day and resolve any issues, safety or otherwise, and remain compliant with scheduled maintenance.

Oversee resident renewal and retention program. Plan all resident events. Create forms and publications used within the community.

ARM Accreditation from Institute of Real Estate Management. 2015 - 2017 Noble Diagnostics, Inc. Brookfield, WI Major Account Coordinator

Manage customer service relationship with multiple major accounts by anticipating needs and finding creative solutions.

Responsible for Roadrunner Transportation’s FMCSA compliance. Arrange all pre-employment, post- accident and random drug & alcohol testing for each employee.

Work with national recruiters to locate medical facilities; set up billing accounts, provide supplies and documentation for drug testing.

Act as liaison between client and laboratory. Locate missing specimens, set up new accounts, order supplies, work with MRO to comply with DOT guidelines for non-negative results.

- Oversee Random pool for 4,000 employees, and prepare MIS reports for audited companies.

Administer Drug & Alcohol, DNA, and Hair Follicle testing as needed. 2014 – 2015 Schmidt & Bartelt Funeral Home Wauwatosa, WI 2013 - 2014 Krause Funeral Home Milwaukee, WI Apprentice Funeral Director - Funeral Support Staff

Display the highest level of professionalism and sensitivity when dealing with grieving families.

Assist licensees with daily tasks of funeral home, including, but not limited to:

-Assist with embalming and preparation of over 500 cases, bathing and features for every decedent

- Transfer deceased to funeral home, crematory, and airport., while maintaining professionalism at all times.

- Assist directors with funeral services and visitations at church and graveside.

-Receive and document first telephone call information with professionalism and empathy

-General cleaning of facility and livery vehicles, ensuring all equipment is pristine and in place.

-Safe and accurate delivery of family items, including flower donations.

Experience with demanding on-call schedule, adhering to a 30 minute response time and basic preparation upon arrival.

1825 Capital Ave SW Battle Creek, MI 49015 262-***-**** ******.***********@*****.*** E DUCATION

Associate of Applied Business (2021-2023) Waukesha County Technical College Major: Real Estate- In Progress

Accredited Residential Manager (2020) Institute of Real Estate Management Milwaukee, WI Associate of Applied Science (2013)

Worsham College of Mortuary Science Wheeling, IL Major: Mortuary Science – Psi Sigma Eta Associate of Arts in General Studies

Kellogg Community College Battle Creek, MI 52 credits completed – Dean’s List 201*-*****-**** Capital Ave SW Battle Creek, MI 49015 262-***-**** ******.***********@*****.***

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