Customer Service Agent
Resume:
Mwango Daphine Ogega
180**-***** Nairobi
**********@*****.***
EDUCATION
Avenue Homecare June- August2023
Certified Nurse Assistant
Generation program, Kenya July 2021
Digital customer service Agent
Respond to customers via e-mail and online chat boxes.
Obtaining and recording the details of customer information, inquiries, comments and complaints.
Providing information about company products or services.
Referring unresolved grievances to the proper company departmental specialist.
Providing refunds, bill adjustments or exchanges.
JKAT, Nairobi CBD May 2011-May 2014
Bachelor of purchasing and supplies Management
●Graduated with second class honors.
EXPERIENCE
Beleview South C Hospital Aug-Oct 2023
Certified Nurse Assistant
Turning or moving patients.
Gathering medical supplies.
Bathing patients.
Grooming patients.
Feeding and documenting fluid charts.
Checking vital signs
Answering patient calls.
Laverda Limited company Aug 2017 to date
Procurement manager
Create and maintain relationship with venders
Estimate and establish budgets for purchases
Review all vendors and suppliers
Negotiate pricing and supply contracts
Maintain purchase records and other important data
Pinnacle Systems June 2016-July 2017
Store's Clerk
●Receive customers and assist them with the selection of merchandise
●Greet, interact and monitor customers to assist the store in loss prevention
●Display and organize products in a store for the customers to locate easily
●Help customers in billing and payment processes at the stores counter
●Communicate information about product availability, nutritional information and ingredients
●Maintain the outlook of the store through dusting, cleaning and restocking merchandise on the shelves
●Handle record keeping and re-ordering systems
KPLC, Nakuru May2014- Sept2014
Store clerk Intern
●Assist in Overseeing and administer the operations of the store. Receives, identifies and verifies stock.
●Maintains files appropriate to the activities of the unit, order number, receiving date, etc. Prepares reports.
●Communicates with others in the department in order to receive or transmit information.
●According to requirements and established procedures, arranges stock. In case of emergency or in order to replace outdated material, suggests substitutes available in the store.
●Oversees the delivery of stock following an established schedule and coordinates special deliveries by transmitting the necessary details to the persons concerned.
●Maintains equipment and ensures cleanliness of work areas
REFEREE
1.Vincent Ndubi
Director Laverda ltd.
2. James Brian
Operation Manager Laverda ltd.
3. Kepha Mosota
Avenue Homecare
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