Customer Service Office Manager
Resume:
A Amanda Church
803-***-**** *********@*****.*** Scranton SC
SKILLS
• Payroll Administration
• Database Management
• Customer Service
• Supply Ordering
• Appointment Scheduling
• Office Administration
• Sales Support
Verbal and Written
Communication
•
• Digital File Management
• Organization
Account Reconciliations
Knowledge
•
Accounts Receivable and
Payable
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• Problem Solving
• Multitasking Abilities
• Time Management
WORK HISTORY
November 2017 - Current
Secretary/Office Manager, Stone's Septic Service
May 2016 - March 2017
Assiatant Manager, Dollar Tree
May 2013 - March 2017
CSM Customer Service Manager, Walmart
• Answered phones
• Scheduled appointments
• Handled payments
• Made bank deposits
• Ordered supplies
• Handled all customer complaints, concerns, problems or compliments
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• Assist customers with returns or complaints
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Managed inventory levels to minimize stockouts while reducing overhead costs. Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
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• Supervised day-to-day operations to meet performance, quality and service expectations. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
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Streamlined store operations for increased efficiency, implementing new processes and procedures.
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Collaborated with the management team to develop strategic plans for business growth and improvement.
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Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
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Maintained a clean, safe, and organized store environment to enhance the customer experience.
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Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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• Manage front end cashiers
• Handled payments
• Assisted
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and a fast-paced environment. March 2012 - April 2013
Shift Leader, KFC
March 2010 - March 2012
Assiatant Manager, McDonald's
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Took orders in drive thru
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
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Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
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Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
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• Developed strong working relationships with staff, fostering a positive work environment. Maintained a clean, safe, and organized store environment to enhance the customer experience.
•
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
•
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
•
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
•
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
•
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
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EDUCATION
Associates Degree In Business Management
DeVry University, Downers Grove, IL
May 2001
High School Diploma
Airport High School, West Columbia, SC
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