Alicia Ramsey

*** **** ******

Elgin SC *****

803-***-****

ad233y@r.postjobfree.com

SKILLS

Highly skilled and experienced in customer satisfaction and service. Great time management.

Organized with work studies and tasks.

Highly skilled with computer technology.

EXPERIENCE

McAllister’s Deli, Sumter, SC - Cashier/Food Runner & Prep October 2016 - November 2018

● Provided superior customer service by memorizing ever-changing menu items and making appropriate recommendations based on customer needs and requests

● Learned how to use a cash register to process over $300 and ensure profit margins were correct while also completing customer transactions using cash, credit and debit.

● Engaged in great quality customer service in terms of waiting tables and catering to guests.

● Cleaning and sanitizing my stations as well as working alongside my coworkers to ensure that everything is neat, clean and tidy for the guests/customers. As well as for the satisfaction of our team leaders and managers on duty.

● Train and mentor new employees to the standards prescribed by the management

● Mediate a friendly relation between the management and the employees and see that their voices are heard.

Hibbett Sports, Sumter, SC - Sales Associate

April 2019 - August 2019

● Introduced to retail sales and environment

● Understanding retail sales and techniques and the importance of crediting and maintaining a relationship with the customer

● Gaining knowledge and learning about the products being sold in order to educate the customers and persuade them into buying the products

IGA, Sumter, SC - Cashier

October 2019 - June 2020

● Started off working a cash register and counting register money accurately with assistance from management.

● Assisting management with labeling, pricing and stocking on grocery items and fresh produce.

● Escorting and assisting the elderly and little children with carrying heavy items and searching for specific produce and grocery items in the store.

● Training new employees to the standard prescribed by management

● Took extreme sanitation precautions during an global pandemic while working full-time

● Gracefully handling difficult and violent customer requests and behavior without becoming hostile and irate during an global pandemic along with the emotional distress caused by the pressure of getting customers in and out in a timely manner without breaking any sanitation rules and procedures

Amazon Warehouse, Columbia, SC - Warehouse Associate September 2020 - October 2020

● Trained to handle large and dangerous machines in a safe and orderly way with the help of other employees and warehouse ambassadors

● Adapted to working full-time 12 hour shifts while continuously walking and standing up throughout entire shift

● Learned the importance of communication with HR and management. UPS, Columbia, SC - Package Handler

August 2021 - September 2021

● Loading and unloading boxes and packages onto the back of an 18-wheeler

● Lifting and moving boxes and packages weighing 30-100 lbs Hair Boss, Columbia, SC - Sales Associate

December 2021 - May 2022

● Provided fast and good quality customer services in a retail environment

● Assist management with shipment distribution, inventory and merchandise placement

● Stocking, cleaning & organization of the establishment during every shift

● Meet sales goals and promotion sales requirements Belk Distribution, Blythewood, SC - Temp Warehouse Worker November 2022 - December 2022

● Scanning box codes on an assembly line

● Loading and Unloading boxes onto 18 wheeler trailers

● Loading boxes onto pallets

● Handling pallet jacks and wrapping up shipment

● Lifting 30-100 pounds during 10hr shift

EDUCATION

Sumter High School, Sumter, SC - High School Diploma/Honors August 2014 - June 2018

Central Carolina Technical College, Sumter, SC - General Studies Credits Earned

August 2018 - January 2019

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